Understanding order with label on BurgerPrints
Overview
This article explains the Order With Label service on BurgerPrints. Order With Label allows users to use their own shipping method by purchasing a shipping label outside BurgerPrints and uploading that label when creating an order. With this order type, BurgerPrints only handles production and fulfillment. The shipping label is prepared by the user, not by BurgerPrints.
It also outlines responsibilities for each party, where to purchase labels, required label information, regional requirements, and how to check whether a product or fulfillment location supports this service. Orders must contain only items from the same shipping group. If items from different shipping groups are included, BurgerPrints will block the order until they are split into separate orders.
About Order With Label
Order With Label is an order type that allows a user to place an order on BurgerPrints using a shipping label prepared outside BurgerPrints. It is intended for users who want to:
Use a shipping label purchased from their own selling channel
Use a preferred carrier account
Use a third-party shipping provider
Keep their own shipping setup instead of using BurgerPrints shipping options
With this order type:
The user prepares the shipping label
The label is uploaded when the order is created
The order is then fulfilled using that uploaded label
Order With Label is a separate order type with its own requirements. Each order can include only items from a single shipping group and use only one shipping label. If items from multiple shipping groups are included, BurgerPrints will block the order and require you to split them into separate orders. Otherwise, only one group would have a label while the others would not, leading to delivery issues or lost packages.
Understanding responsibilities for Order With Label
Order With Label involves both BurgerPrints and the user. Each side handles a different part of the process. Before creating this type of order, users should understand what it is for, who prepares the label, and what needs to be checked in advance.
BurgerPrints’ responsibilities
For Order With Label, BurgerPrints is responsible for the fulfillment steps that happen after a valid order is submitted.BurgerPrints will:
Produce the item at the assigned fulfillment location
Pack the order
Use the uploaded label for shipment
BurgerPrints does not:
Provide the shipping label
Purchase the shipping label for the user
Select the carrier on the user’s behalf
User responsibilities
For this order type, the user is responsible for preparing the shipping label correctly before the order is submitted.
The user needs to:
Purchase a valid shipping label
Make sure the label matches the accepted carrier for the assigned region
Make sure the label matches the required file format
Make sure the label includes all required shipping information
Upload the correct label file when creating the order
The user should also make sure:
The selected product supports Order With Label
The assigned fulfillment location accepts uploaded labels
The label is suitable for the destination and carrier setup being used
The order does not mix items from different shipping groups, even if all items support Order With Label
Because the label is prepared by the user, the accuracy and suitability of that label should always be checked before the order is submitted.
Shipping label sources
Users can purchase shipping labels from different sources, depending on how they manage their own shipping process. Shipping labels may be purchased from:
Marketplace shipping systems: Shopify Shipping, TikTok Shipping, Etsy Shipping...
Official carrier websites: USPS, Royal Mail, DPD...
Third-party shipping platforms: Easypost, Shipbae...
What matters most is not only where the label is purchased, but whether the uploaded label matches BurgerPrints’ requirements for the assigned region and fulfillment setup. For that reason, users should always review the label requirements carefully before uploading the file.
Understanding shipping label requirements
For Order With Label service, the shipping label must be ready to use at the time the order is created. This means the file must include all required shipping information and must follow the requirements accepted for the relevant region.
Every label uploaded for Order With Label service must be submitted as a PDF file. Other file formats are not accepted for this order type. The uploaded label must always contain all of the following information:
Sender name and address
Recipient name and delivery address
Carrier barcode
Tracking number
Carrier service level or service type
These details must be clearly shown on the label because they are necessary for shipment handling and delivery. When preparing the label, users should make sure that:
The information is complete and accurate
The barcode is clear and scannable
The file is not cropped, blurred, or partially cut off
The service level shown on the label matches the shipping method intended by the seller
Region-specific label requirements
In addition to the required information above, each supported region has its own accepted carriers and label size requirements. BurgerPrints accepts:
For the United States:
Carrier: USPS
Required label size: 4 x 6 inches
For the United Kingdom:
Carriers: Evri and Royal Mail
Required label size: 4 x 6 inches
Evri label:
Royal Mail label:
For the European Union:
Carriers: DPD, Colissimo, Mondial Relay, and Chronopost
BurgerPrints may apply a near-standard label size 4 x 6 inches as the main operating requirement
Other label sizes may also be accepted, depending on the carrier and country-specific setup
The label language may depend on the destination country
When preparing an EU label, users should pay attention to:
Whether the selected carrier is accepted for the assigned setup
Whether the label is suitable for the destination market
Whether the label language supports the destination requirement
Whether all mandatory shipping information is clearly shown
Colissimo label:
DPD label:
Chronopost label:
Mondial Relay label:
BurgerPrints’ responsibility limitation for incorrect or incomplete labels
Because the shipping label is prepared by the seller, BurgerPrints cannot take responsibility for issues caused by an incorrect, incomplete, or unsupported label file. This may apply in cases such as:
The sender address is incorrect
The recipient address is incomplete or incorrect
The barcode cannot be scanned
The tracking number is missing
The wrong carrier is used
The label size does not match the required regional format
The label file is not provided in PDF format
The label does not match the assigned fulfillment location
The label language is not suitable for the destination requirement
In these situations, the order may face:
Rejection before fulfillment
Delays in processing
Support tickets
Delivery disputes
Shipping issues during transit
Important notes before preparing a label
Before using Order With Label, users should keep in mind that this order type depends on the seller-provided label being correct and complete from the beginning.
Users should note that:
Different regions accept different carriers
Label size requirements might not be the same for every region
A label that works in one shipping setup may not be suitable for another
Missing or incorrect shipping information can affect fulfillment and delivery
A wrong carrier, wrong format, or wrong location setup can increase the risk of rejection, disputes, or support tickets
Items from different shipping groups must be placed in separate orders
Different product types such as Shirt, Sticker, Mug, and Poster often belong to different shipping groups and may not be eligible in the same Label Order
These points are important because the uploaded label is a required part of the order setup. For that reason, users should treat the shipping label as a required part of the order that needs to be checked carefully before submission. If you try to place items from different shipping groups in the same Label Order, BurgerPrints blocks the order and asks you to separate those items before continuing.
Checking product and fulfillment location support
Before purchasing or uploading a shipping label, users should first confirm that the selected product and fulfillment location both support Order With Label service. This helps avoid unnecessary mistakes earlier in the process.
Which products support Order With Label
Users can check supported products directly in the Catalog.
To find these products, users can go to Dashboard, then click Catalog, then select Order With Label
In this section, users can:
View the products that support Order With Label
Confirm whether the selected product can be used with this order type
Avoid purchasing a label before checking product eligibility
Even if all selected items support Order With Label, items from different shipping groups still need separate orders.
This should be the first check before moving to order creation. After confirming the product, users should then review the fulfillment location for that order.
To continue with order creation using Order With Label, see the related guide: How to create an order with Order With Label.
For more details about how product eligibility varies by region (US, EU, UK) and label type, see: Which products are eligible for Ship by Marketplace.
Which fulfillment locations accept uploaded labels
For each product, only certain fulfillment locations may support uploaded labels. Because of that, users should also review the fulfillment location during order creation.
To check this, users can go to Create order, then click Add Custom Product, then select Fulfillment facility
At this step, users can:
Review the fulfillment location assigned to the order
Check whether the location supports uploaded labels
Confirm whether the carrier and label setup are suitable for that location
This check is important because product support alone is not enough. The fulfillment location also needs to match the Order With Label setup for the order to proceed correctly.
To make this section easier to follow, screenshot guidance can be added to both paths above.
Tips and Best Practices
To keep the article clear and consistent, the Help Center should use Order With Label as the only standard term for this order type.
When preparing content or guiding users, it is helpful to reinforce the following points:
Check product support before purchasing a label
Check the fulfillment location before uploading a label
Make sure the label is provided in PDF format
Make sure all mandatory shipping information is included
Make sure the selected carrier matches the accepted regional requirement
Review destination-related conditions carefully, especially for EU labels
Group items by shipping group before creating a Label Order
If the order includes product types such as Shirt, Sticker, Mug, or Poster, double-check whether they belong to the same shipping group before placing them in one order
Keeping these points clear helps users prepare the correct label from the beginning and move more smoothly to the next step of order creation.
Frequently Asked Questions
Does BurgerPrints provide shipping labels for Order With Label? No. The shipping label must be purchased and uploaded by the user.
Can any product be used for Order With Label? No. Users need to check the Catalog under the Order With Label section to confirm which products support this order type.
Can any fulfillment location accept uploaded labels? No. Users need to review the fulfillment location during order creation to confirm whether uploaded labels are accepted.
What file format is accepted for the shipping label? Only PDF label files are accepted.
What information must always appear on the label? The label must include sender name and address, recipient name and delivery address, carrier barcode, tracking number, and carrier service level or service type.
What may happen if the uploaded label is incorrect or incomplete? The order may face rejection, delays, support tickets, disputes, or shipping issues during transit.
Why is my Label Order blocked even though all items support Order With Label? Order With Label support and shipping group validation are different checks. Even if all items support Order With Label, BurgerPrints still blocks the order if those items belong to different shipping groups.
What information must always appear on the label? The label must include sender name and address, recipient name and delivery address, carrier barcode, tracking number, and carrier service level or service type.
What may happen if the uploaded label is incorrect or incomplete? The order may face rejection, delays, support tickets, disputes, or shipping issues during transit.
Related Articles
Last updated
Was this helpful?