# Understanding order with label on BurgerPrints ### Overview This article explains the Order With Label service on BurgerPrints. Order With Label allows users to use their own shipping method by purchasing a shipping label outside BurgerPrints and uploading that label when creating an order. With this order type, BurgerPrints only handles production and fulfillment. The shipping label is prepared by the user, not by BurgerPrints. It also covers what each party is responsible for, where labels can be purchased, what information must always appear on the label, and what requirements apply in each supported region. It also explains where users can check whether a product and fulfillment location support Order With Label. ### About Order With Label Order With Label is an order type that allows a user to place an order on BurgerPrints using a shipping label prepared outside BurgerPrints. It is intended for users who want to: * Use a shipping label purchased from their own selling channel * Use a preferred carrier account * Use a third-party shipping provider * Keep their own shipping setup instead of using BurgerPrints shipping options With this order type: * The user prepares the shipping label * The label is uploaded when the order is created * The order is then fulfilled using that uploaded label This means Order With Label should be understood as a separate order type with its own requirements. To use it correctly, users also need to understand what BurgerPrints handles and what remains the user’s responsibility. #### Understanding responsibilities for Order With Label Order With Label involves both BurgerPrints and the user. Each side handles a different part of the process. Before creating this type of order, users should understand what it is for, who prepares the label, and what needs to be checked in advance. **BurgerPrints’ responsibilities** For Order With Label, BurgerPrints is responsible for the fulfillment steps that happen after a valid order is submitted.BurgerPrints will: * Produce the item at the assigned fulfillment location * Pack the order * Use the uploaded label for shipment BurgerPrints does not: * Provide the shipping label * Purchase the shipping label for the user * Select the carrier on the user’s behalf **User responsibilities** For this order type, the user is responsible for preparing the shipping label correctly before the order is submitted.The user needs to: * Purchase a valid shipping label * Make sure the label matches the accepted carrier for the assigned region * Make sure the label matches the required file format * Make sure the label includes all required shipping information * Upload the correct label file when creating the order The user should also make sure: * The selected product supports Order With Label * The assigned fulfillment location accepts uploaded labels * The label is suitable for the destination and carrier setup being used Because the label is prepared by the user, the accuracy and suitability of that label should always be checked before the order is submitted. #### Shipping label sources Users can purchase shipping labels from different sources, depending on how they manage their own shipping process. Shipping labels may be purchased from: * Marketplace shipping systems: Shopify Shipping, TikTok Shipping, Etsy Shipping... * Official carrier websites: USPS, Royal Mail, DPD... * Third-party shipping platforms: Easypost, Shipbae... What matters most is not only where the label is purchased, but whether the uploaded label matches BurgerPrints’ requirements for the assigned region and fulfillment setup. For that reason, users should always review the label requirements carefully before uploading the file. #### Understanding shipping label requirements For Order With Label service, the shipping label must be ready to use at the time the order is created. This means the file must include all required shipping information and must follow the requirements accepted for the relevant region.Every label uploaded for Order With Label service must be submitted as a **PDF file**. Other file formats are not accepted for this order type. The uploaded label must always contain all of the following information: * Sender name and address * Recipient name and delivery address * Carrier barcode * Tracking number * Carrier service level or service type These details must be clearly shown on the label because they are necessary for shipment handling and delivery. When preparing the label, users should make sure that: * The information is complete and accurate * The barcode is clear and scannable * The file is not cropped, blurred, or partially cut off * The service level shown on the label matches the shipping method intended by the seller #### Region-specific label requirements In addition to the required information above, each supported region has its own accepted carriers and label size requirements. BurgerPrints accepts: For the **United States**: * Carrier: USPS * Required label size: 4 x 6 inches
For the **United Kingdom**: * Carriers: Evri and Royal Mail * Required label size: 4 x 6 inches Evri label:
Royal Mail label:
For the **European Union**: * Carriers: DPD, Colissimo, Mondial Relay, and Chronopost * BurgerPrints may apply a near-standard label size 4 x 6 inches as the main operating requirement * Other label sizes may also be accepted, depending on the carrier and country-specific setup * The label language may depend on the destination country When preparing an EU label, users should pay attention to: * Whether the selected carrier is accepted for the assigned setup * Whether the label is suitable for the destination market * Whether the label language supports the destination requirement * Whether all mandatory shipping information is clearly shown Colissimo label:
DPD label:
Chronopost label:
Mondial Relay label:
#### BurgerPrints’ responsibility limitation for incorrect or incomplete labels Because the shipping label is prepared by the seller, BurgerPrints cannot take responsibility for issues caused by an incorrect, incomplete, or unsupported label file. This may apply in cases such as: * The sender address is incorrect * The recipient address is incomplete or incorrect * The barcode cannot be scanned * The tracking number is missing * The wrong carrier is used * The label size does not match the required regional format * The label file is not provided in PDF format * The label does not match the assigned fulfillment location * The label language is not suitable for the destination requirement In these situations, the order may face: * Rejection before fulfillment * Delays in processing * Support tickets * Delivery disputes * Shipping issues during transit #### Important notes before preparing a label Before using Order With Label, users should keep in mind that this order type depends on the seller-provided label being correct and complete from the beginning. Users should note that: * Different regions accept different carriers * Label size requirements might not be the same for every region * A label that works in one shipping setup may not be suitable for another * Missing or incorrect shipping information can affect fulfillment and delivery * A wrong carrier, wrong format, or wrong location setup can increase the risk of rejection, disputes, or support tickets These points are important because the uploaded label is a required part of the order setup. For that reason, users should treat the shipping label as a required part of the order that needs to be checked carefully before submission. #### Checking product and fulfillment location support Before purchasing or uploading a shipping label, users should first confirm that the selected product and fulfillment location both support Order With Label service. This helps avoid unnecessary mistakes earlier in the process. #### Which products support Order With Label Users can check supported products directly in the Catalog.To find these products, users can go to **Dashboard,** then click **Catalog,** then select **Order With Label**
In this section, users can: * View the products that support Order With Label * Confirm whether the selected product can be used with this order type * Avoid purchasing a label before checking product eligibility This should be the first check before moving to order creation. After confirming the product, users should then review the fulfillment location for that order. To continue with order creation using Order With Label, see the related guide: [How to create an order with Order With Label.](https://help.burgerprints.com/orders-production-and-fulfillment/orders/how-to-create-an-order-on-burgerprints) For more details about how product eligibility varies by region (US, EU, UK) and label type, see:[ Which products are eligible for Ship by Marketplace.](https://help.burgerprints.com/faq-and-troubleshooting/faq/which-products-are-eligible-for-ship-by-marketplace) #### Which fulfillment locations accept uploaded labels For each product, only certain fulfillment locations may support uploaded labels. Because of that, users should also review the fulfillment location during order creation.To check this, users can go to **Create order**, then click **Add Custom Product**, then select **Fulfillment facility**
At this step, users can: * Review the fulfillment location assigned to the order * Check whether the location supports uploaded labels * Confirm whether the carrier and label setup are suitable for that location This check is important because product support alone is not enough. The fulfillment location also needs to match the Order With Label setup for the order to proceed correctly. To make this section easier to follow, screenshot guidance can be added to both paths above. ### Tips and Best Practices To keep the article clear and consistent, the Help Center should use **Order With Label** as the only standard term for this order type. When preparing content or guiding users, it is helpful to reinforce the following points: * Check product support before purchasing a label * Check the fulfillment location before uploading a label * Make sure the label is provided in PDF format * Make sure all mandatory shipping information is included * Make sure the selected carrier matches the accepted regional requirement * Review destination-related conditions carefully, especially for EU labels Keeping these points clear helps users prepare the correct label from the beginning and move more smoothly to the next step of order creation. ### Frequently Asked Questions 1. **Does BurgerPrints provide shipping labels for Order With Label?**\ No. The shipping label must be purchased and uploaded by the user. 2. **Can any product be used for Order With Label?**\ No. Users need to check the Catalog under the Order With Label section to confirm which products support this order type. 3. **Can any fulfillment location accept uploaded labels?**\ No. Users need to review the fulfillment location during order creation to confirm whether uploaded labels are accepted. 4. **What file format is accepted for the shipping label?**\ Only PDF label files are accepted. 5. **What information must always appear on the label?**\ The label must include sender name and address, recipient name and delivery address, carrier barcode, tracking number, and carrier service level or service type. 6. **What may happen if the uploaded label is incorrect or incomplete?**\ The order may face rejection, delays, support tickets, disputes, or shipping issues during transit. ### Related Articles * [How to create an order on BurgerPrints](https://help.burgerprints.com/orders-production-and-fulfillment/orders/how-to-create-an-order-on-burgerprints) * [Which products are eligible for Ship by Marketplace?](https://help.burgerprints.com/faq-and-troubleshooting/faq/which-products-are-eligible-for-ship-by-marketplace) * [Understanding the BurgerPrints Product Catalog](https://help.burgerprints.com/design-and-product/products/understanding-the-burgerprints-product-catalog) * [How to manage an order on BurgerPrints](https://help.burgerprints.com/orders-production-and-fulfillment/orders/how-to-manage-an-order-on-burgerprints) * [Understanding the fulfillment process](https://help.burgerprints.com/orders-production-and-fulfillment/tracking/understanding-the-fulfillment-process) * [Understanding the BurgerPrints' shipping policy](https://help.burgerprints.com/shipping-and-delivery/general/understanding-the-burgerprints-shipping-policy)