# Does BurgerPrints support taking product photos or recording videos after printing?

### Overview

This article explains whether BurgerPrints supports taking product photos or recording videos after printing. It is for users who want to showcase real printed products in their marketing materials or stores.

You understand the availability of this service, its limitations, and when you should contact BurgerPrints Support for confirmation.

### Frequently Asked Questions

#### Q1: Does BurgerPrints support taking product photos or recording videos after printing?

Yes. Currently, BurgerPrints supports taking product photos or recording videos after printing. However, this service depends on the fulfillment facility that handles your order.

#### Q2: Why is this service not available at all fulfillment facilities?

BurgerPrints works with different fulfillment facilities that operate under different production processes:

* Some fulfillment facilities use **manual production processes**. These facilities can support taking product photos or recording videos after printing because products are handled individually by staff and the workflow allows additional steps after printing.
* Some fulfillment facilities use **automated production processes**. These facilities do not support this service due to workflow and system limitations because products move through a fixed, continuous workflow that cannot pause for photos or videos.

Because of this difference, the availability of product photos or videos is not guaranteed for every order.

#### Q3: What photo or video services are supported, and which fulfillment facilities support these services?

The supported photo or video services depend on each fulfillment facility and its production capabilities.

You can identify fulfillment facilities that support post-print services (such as taking product photos or recording videos) by checking whether they support **test print or sample requests**. Fulfillment facilities that support test prints or samples also support taking product photos or recording videos after printing.

To check this information:

* Go to **Catalog**
* Select **Fulfillment location**

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FyYUohB5GaVzdbi42HQtd%2Fimage.png?alt=media&#x26;token=bd7fa9f1-1ce0-4b17-9f6a-3f9af2614642" alt=""><figcaption></figcaption></figure>

* Choose a fulfillment facility

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FZan0KpR3TDRXFbYVYDmG%2Fimage.png?alt=media&#x26;token=02115c87-4ad9-403f-8e85-d9deb7d71109" alt=""><figcaption></figcaption></figure>

* Open the **SLA** tab
* Select **Decoration Capabilities**

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2Fk9u1EDyyEIr2XnAsdafp%2Fimage.png?alt=media&#x26;token=1e84c113-3767-4083-bdf4-5eeae30dd881" alt=""><figcaption></figcaption></figure>

* Check the field **Support for test print/sample request**

If this field shows **Yes**, the fulfillment facility supports taking product photos or recording videos after printing.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FUstLTgqNjLALMHQ7IYSj%2Fimage.png?alt=media&#x26;token=9d5e141c-8b67-4275-b0b5-3520e1874218" alt=""><figcaption></figcaption></figure>

### When to contact support

Contact BurgerPrints Support when you need to take product photos or record videos after printing. Support helps you:

* Confirm whether your order’s fulfillment facility supports this service
* Understand available photo or video options
* Follow the correct request procedure, if supported

### **Related articles**

* [How to contact the BurgerPrints Support team](https://help.burgerprints.com/getting-started/quickstart-and-support/how-to-contact-the-burgerprints-support-team)