When will my order update a tracking status?
Overview
This article explains when your order tracking status is updated on BurgerPrints. It is intended for users who are tracking their orders and wondering why some orders show tracking early while others take longer.
After reading this article, you can more easily estimate when tracking will appear and know exactly where to check for the most up-to-date tracking information.
About Order Tracking Status
Tracking information does not always appear immediately after an order is placed. The timing of tracking updates depends on the Fulfillment Location processing your order.
Each Fulfillment Location follows a different process for providing tracking information. To clarify this process, BurgerPrints groups locations into 2 categories based on whether they support early tracking.
Fulfillment Locations That Support Early Tracking
With these locations, tracking information may be available quite early, even during the initial production stage.
Supported Locations
In the US Fulfillment Locations
Grand
Vini
Matterhorn
Blanca
Breva
Helia
In the EU Fulfillment Locations
Rocky
Snowdon
In the VN Fulfillment Location
Truong Son
Typical tracking update time
Within 1–2 hours
Matterhorn
Breva
Helia
Within 5–6 hours
Snowdon
Blanca
In most cases, orders from these locations show tracking within 1–24 business hours.
Fulfillment Locations That Do Not Support Early Tracking
Some locations provide tracking information only after the order has fully completed the production stage and the package is ready to be handed over to the shipping carrier.
Fulfillment Locations
In the US Fulfillment Locations
Denali
Spire
Barnett
Vega
Hatta
Moraine
In the EU Fulfillment Locations
Nevis
Emory
Pura
In the VN Fulfillment Location
Fansipan
Other Locations
China
India
Production time before tracking appears
Apparel: 1–3 business days
Full Prints: 3–5 business days
For these locations, it is completely normal not to see tracking during production. Tracking appears shortly after production is finished.
How To Check Tracking Updates
Check tracking from the Orders page
Step 1: Go to the Orders page
From the left navigation bar, click Orders to open the order list.
Step 2: Search for the order you want to track
Use the search bar at the top of the Orders page to find the order using one of the following criteria:
Order ID
Reference ID
Customer name
Customer email
Select the appropriate option from the dropdown, enter the corresponding information, and click Search.
Step 3: Select a paid order
From the search results, click the order you want to track. Make sure the order has:
Payment status = Paid
A fulfillment status that allows tracking (Fulfilled, Shipped, …)
Step 4: Find the tracking number
In the order list or order details page:
Check the Tracking column
The tracking information includes:
Shipping method (Standard, Express, …)
Carrier name (for example: USPS)
Tracking number
Step 5: Review tracking updates Click the tracking number, then scroll down to the Timeline to view the shipment progress of the order.
Check tracking from the Tracking management page
This section is appropriate when you want to monitor shipping status in detail, especially in the following cases:
The order is processed at a Fulfillment facility that supports early tracking but has not yet been handed over to the shipping carrier.
The tracking number has appeared, but the shipping status has not been updated.
You need to review multiple orders at the same time and monitor them using specific filters.
Note: For orders that support early tracking, the system may display the tracking number during the production stage.
However, at this time:
The shipping carrier may not have scanned the package yet.
The carrier’s tracking page may show a status such as “Label created” or no data available.
In this case, you should continue monitoring the order in Tracking management to check when the carrier begins updating actual statuses such as In transit, Out for delivery, or Delivered.
Step 1: Access Tracking management
From the left navigation bar, click Tracking management.
Step 2: Review tracking and shipping information
You can search by:
Order ID
Reference ID
Customer name
Customer email
And filter by:
Date range
Store
Each row displays:
Shipping method and carrier (for example: Standard – USPS)
Tracking number
Quick actions, including:
Copy tracking number
Download the shipping label with the order label
Step 3: Open carrier tracking details
In the Tracking number column, tracking numbers appear as clickable links.
When you click a tracking number, the system will:
Automatically open the official tracking page of the shipping carrier (for example: USPS, DHL, …)
Display the latest shipment status, including:
Pickup confirmation
Transit updates
Out for delivery
Delivery confirmation or exceptions
Here, sellers can view detailed tracking information and monitor shipment progress directly from the shipping carrier, without manually copying the tracking number.
Tips and Best Practices
Whether tracking appears early or later depends on the Fulfillment Location processing the order, not only on the order status.
If an order is still in the production stage and has no tracking, this is completely normal for locations that do not support early tracking.
To check whether tracking has appeared, you should: Go to Orders or Tracking management on the Dashboard to review the tracking information.
If you feel anxious because tracking has not appeared yet:
Check whether the order has completed the production stage
Tracking usually appears immediately after the package is handed over to the shipping carrier
If you need early tracking for future orders:
Check the Fulfillment Location and product type when creating the order
Some locations and products support earlier tracking depending on their production workflow
Frequently Asked Questions
Why doesn’t my order have tracking yet? Your order may still be in the production stage or processed by a Fulfillment Location that does not support early tracking. You can check again after some time.
Where can I check my tracking information? Go to Orders or Tracking management in the Dashboard to view the latest tracking information.
For orders processed at Fulfillment Locations that do not support early tracking, when will tracking appear? Tracking is updated shortly after the order completes production and is handed over to the shipping carrier.
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