> For the complete documentation index, see [llms.txt](https://help.burgerprints.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.burgerprints.com/faq-and-troubleshooting/faq/when-will-my-order-update-a-tracking-status.md).

# When will my order update a tracking status?

### Overview

This article explains when your order tracking status is updated on BurgerPrints. It is intended for users who are tracking their orders and wondering why some orders show tracking early while others take longer.

After reading this article, you can more easily estimate when tracking will appear and know exactly where to check for the most up-to-date tracking information.

### About Order Tracking Status

Tracking information does not always appear immediately after an order is placed. The timing of tracking updates depends on the **Fulfillment Facility** processing your order.

Each Fulfillment Facility follows a different process for providing tracking information. To clarify this process, BurgerPrints groups Facilities into **2 categories** based on whether they support early tracking.

### Fulfillment Facilities That Support Early Tracking

With these facilities, tracking information may be available quite early, even during the initial production stage.

#### Supported Facilities

In the US Fulfillment Facilities

* Grand
* Vini
* Matterhorn
* Blanca
* Breva
* Helia

In the EU Fulfillment Facilities

* Rocky
* Snowdon

In the VN Fulfillment Facility

* Truong Son

#### Typical tracking update time

* **Within 1 - 2 hours**
  * Matterhorn
  * Breva
  * Helia
* **Within 5 - 6 hours**
  * Snowdon
  * Blanca

In most cases, orders from these locations show tracking within **1 - 24 business hours**.

### Fulfillment Facilities That Do Not Support Early Tracking

Some Facilities provide tracking information only after the order has **fully completed the production stage** and the package is ready to be handed over to the shipping carrier.

#### Fulfillment Facilities

In the US Fulfillment Facilities

* Denali
* Spire
* Barnett
* Vega
* Hatta
* Moraine

In the EU Fulfillment Facilities

* Nevis
* Emory
* Pura

In the VN Fulfillment Facility

* Fansipan

Other Facilities

* China
* India

#### Production time before tracking appears

* **Apparel:** 1 - 3 business days
* **Full Prints:** 3 - 5 business days

For these Facilities, it is completely normal not to see tracking during production. Tracking appears shortly after production is finished.

### How To Check Tracking Updates

#### Check the Tracking updates from the Orders Page

**Step 1: Go to the Orders page**

From the left navigation bar, click **Orders** to open the order list.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FR8104ruTUqyLtQuQsRKN%2Fimage.png?alt=media&amp;token=2d3be1f4-3dc5-4e9f-8dd7-94516ef2c713" alt=""><figcaption></figcaption></figure>

**Step 2: Find and select the order you want to track**

You can find the order using either of the following methods:**Option 1: Search for the order**Use the search bar at the top of the Orders page to find the order using one of the following criteria:

* Order ID
* Reference ID
* Customer name
* Customer email

Enter the corresponding information, and click **Search**.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2Fu6sUER0MtgOhkc9w1sxY%2Fimage.png?alt=media&amp;token=1b3940e2-6674-4474-b4d5-8c5931998860" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Note:** Tracking information is available only after the order is shipped.
{% endhint %}

**Option 2: Filter by status**

* To filter Shipped orders, click Status box and tick Shipped box only.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FPCdItClSTjlQ36aLabzQ%2Fimage.png?alt=media&amp;token=3a3e90d5-c44e-4c19-8b3e-47dd86499573" alt=""><figcaption></figcaption></figure>

* Click the order you want to track. Make sure the order has a shipped status.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2Fl1DsXzsU77Q60Aom1YsY%2Fimage.png?alt=media&amp;token=468aadc7-572c-4440-a933-d170357f6490" alt=""><figcaption></figcaption></figure>

**Step 3: Find and review the tracking information**

You can view tracking information from the order list in two ways:

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2Fxg8By5lXlZWXRiWPZk3v%2Fimage.png?alt=media&amp;token=eef0ee0b-0bde-4794-9dfa-0bc0bf8056cc" alt=""><figcaption></figcaption></figure>

* Click the **tracking number** to open the order in **Quick View**, where you can review the tracking information and shipment updates in **Order Logs**.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FotZzBwOPDwZiXRULzLQk%2Fimage.png?alt=media&amp;token=8258760b-66aa-4766-8951-52cbf7b7ddfc" alt=""><figcaption></figcaption></figure>

* Click the **order** to open the full **Order Details** page, where you can view and copy the tracking number and check the full order information.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FisATliYXiDl4w77U2weo%2Fimage.png?alt=media&amp;token=6d7808a6-3596-4714-aeab-1fc31c816de6" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Note:** If an order contains more than one pack, open the order to view all packs and their tracking numbers.
{% endhint %}

#### Check tracking from the Tracking management page

This section is appropriate when you want to monitor shipping status in detail, especially in the following cases:

* The order is processed at a Fulfillment facility that supports early tracking but has not yet been handed over to the shipping carrier.
* The tracking number has appeared, but the shipping status has not been updated.
* You need to review multiple orders at the same time and monitor them using specific filters.

Note: For orders that support early tracking, the system may display the tracking number during the production stage. However, at this time:

* The shipping carrier may not have scanned the package yet.
* The carrier’s tracking page may show a status such as "Label created" or no data available.

In this case, you should continue monitoring the order in **Tracking management** to check when the carrier begins updating actual statuses such as **In transit**, **Out for delivery**, or **Delivered**.

**Step 1: Access Tracking management**

From the left navigation bar, go to **Orders** then click **Tracking management**.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FrzPtIGBYkU8XaxKSxdhb%2Fimage.png?alt=media&amp;token=d918e684-e679-455d-b228-037a9e1dbca5" alt=""><figcaption></figcaption></figure>

**Step 2: Review tracking and shipping information**

You can search by:

* Order ID
* Reference ID
* Customer name
* Customer email

And filter by:

* Date range
* Store

Each row displays:

* Shipping method and carrier (for example: Standard - USPS)
* Tracking number
* Quick actions, including:

  * Copy tracking number
  * Download the shipping label with the order label

  <figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2F1Rh59vv8alPGV88ynXSS%2Fimage.png?alt=media&amp;token=fa3f7bc4-6c8d-431e-8101-1db89c50f325" alt=""><figcaption></figcaption></figure>

**Click the order to view more details.** The tracking timeline shows the shipment progress and provides a history of tracking events, including the latest available update.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FsTQLUkA7OcsPV1y7uDOD%2Fimage.png?alt=media&amp;token=713b5eb2-9e02-4b37-b682-59e5969a339e" alt=""><figcaption></figcaption></figure>

**Step 3: Open carrier tracking details**

* In the **Tracking number** column, tracking numbers appear as clickable links.
* When you click a tracking number, the system will:
  * Automatically open the official tracking page of the shipping carrier (for example: USPS, DHL, …)
  * Display the latest shipment status, including:

    * Pickup confirmation
    * Transit updates
    * Out for delivery
    * Delivery confirmation or exceptions

    <figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FjQlyy03KWo5JQGej6oMj%2Fimage.png?alt=media&amp;token=92c3abe1-9ac3-49e5-8c03-41151fcc96f7" alt=""><figcaption></figcaption></figure>

    Here, sellers can view detailed tracking information and monitor shipment progress directly from the shipping carrier, without manually copying the tracking number.

### Tips and Best Practices

* Whether tracking appears early or later depends on the **Fulfillment Facility** processing the order, not only on the order status.
* If an order is still in the **production stage** and has no tracking, this is **completely normal** for locations that do not support early tracking.
* To check whether tracking has appeared, you should go to **Orders** then click **Tracking management** on the Dashboard to review the tracking information.
* If you feel anxious because tracking has not appeared yet:
  * Check whether the order has **completed the production stage**
  * Tracking usually appears **immediately after the package is handed over to the shipping carrier**
* If you need **early tracking for future orders**:
  * Check the **Fulfillment Facility** and **product type** when creating the order
  * Some Facility and products support earlier tracking depending on their production workflow

### Frequently Asked Questions

1. **Why doesn’t my order have tracking yet?** \
   Your order may still be in the production stage or processed by a Fulfillment Facility that does not support early tracking. You can check again after some time.
2. **Where can I check my tracking information?** \
   Go to **Orders** then click **Tracking management** on the Dashboard to view the latest tracking information.
3. **For orders processed at Fulfillment Facilities that do not support early tracking, when will tracking appear?** \
   Tracking is updated shortly after the order completes production and is handed over to the shipping carrier.

### Related Articles

* [Understanding BurgerPrints' shipping policy](/shipping-and-delivery/general/understanding-the-burgerprints-shipping-policy.md)
* [Understanding BurgerPrints' packaging and delivery](/shipping-and-delivery/general/understanding-the-burgerprints-packaging-and-delivery.md)
* [Where can I find my order tracking number?](/faq-and-troubleshooting/faq/where-can-i-find-my-order-tracking-number.md)