> For the complete documentation index, see [llms.txt](https://help.burgerprints.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.burgerprints.com/faq-and-troubleshooting/faq/where-can-i-find-my-order-tracking-number.md).

# Where can I find my order tracking number?

### Overview

Once an order moves into the shipping stage, BurgerPrints assigns a tracking number to help sellers monitor delivery progress. Tracking numbers are not available immediately after payment and only appear after the carrier has accepted the shipment. Sellers can find this information either within the order itself or through the Tracking management page, which provides a consolidated view of all tracking activities.

This guide outlines where tracking numbers appear, which order statuses support tracking, and how to choose the best screen for your tracking needs.

### Find the Tracking Number from the Tracking Management Page

**Step 1: Navigate to Tracking management**

From the left navigation bar, click **Tracking management**.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FA4ffUpdw32RUFwfBWETR%2Fimage.png?alt=media&amp;token=0aefb424-82eb-4400-a566-e5635c71947c" alt=""><figcaption></figcaption></figure>

**Step 2: Get the tracking code and check the tracking information**

You can search by:

* Order ID
* Reference ID
* Customer name
* Customer email

And filter by: Date range and StoreEach row displays:

* Shipping method and carrier (e.g. *Standard – USPS*)
* Tracking number
* Quick actions such as:
  * Copy tracking number
  * Download label with order label

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2Fli9dr1075Nts5DuKTMR4%2Fimage.png?alt=media&amp;token=e72b48d8-3f25-42e4-9140-05b287cd9570" alt=""><figcaption></figcaption></figure>

**Step 3: Open carrier tracking details**

* In the **Tracking number** column, tracking numbers are displayed as **clickable links**
* When you **click on a tracking number**, the system will:
  * Automatically open the **official tracking page of the shipping carrier** (for example: USPS, DHL, etc.)
  * Display the **latest shipment status**, including:
    * Pickup confirmation
    * Transit updates
    * Out for delivery
    * Delivery confirmation or exceptions

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FXnV8BUILgUYy41I1BZpC%2Fimage.png?alt=media&amp;token=c8a0545f-6bd5-4995-a06d-01c4b335d460" alt=""><figcaption></figcaption></figure>

This allows sellers to view detailed, real-time tracking information directly from the carrier, without manually copying and pasting the tracking number.In addition to opening carrier tracking pages, you can quickly monitor the overall status of your orders directly on the **Tracking management** screen.

Use the **Last event** and **Status** columns

* The **Last event** column shows the most recent update reported by the carrier.
* The **Status** column displays the current summarized delivery status of the order (such as *Info received*, *In transit*, *Out for delivery*, *Delivered*, *Exception*, or *Not found*).

By reviewing these two columns, sellers can:

* Quickly understand the **c**urrent progress of each shipment
* Identify delayed or problematic orders without opening individual tracking links
* Prioritize which orders require further investigation or customer follow-up

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FGbi0nh5cdO5mFLZzDfBQ%2Fimage.png?alt=media&amp;token=3250661b-3689-4111-bdf9-45cb8db39362" alt=""><figcaption></figcaption></figure>

### Find the Tracking Number from the Orders Page

#### Step 1: Go to Orders

From the left navigation bar, click **Orders** to access the order list.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FT59Ahx5PyYIjqL2xhIGR%2Fimage.png?alt=media&amp;token=961b9a01-446e-44e7-aa1b-ffeed4b36761" alt=""><figcaption></figcaption></figure>

#### Step 2: **Find and select the order you want to track**

You can find the order using either of the following methods:

**Option 1: Search for the order**

Use the search bar at the top of the Orders page to find the order using one of the following criteria:

* Order ID
* Reference ID
* Customer name
* Customer email

Enter the corresponding information, and click **Search**.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FKWqKaoIRh7i5cvFTDZrq%2Fimage.png?alt=media&amp;token=a140af5b-7908-4cb5-8f99-efc5d0d2af42" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Note:** Tracking information is available only after the order is shipped.
{% endhint %}

**Option 2: Filter by status**

* To filter Shipped orders, click Status box and tick Shipped box only.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FNVjK6gZLQfh1mFyoriWW%2Fimage.png?alt=media&amp;token=eb459cff-53b7-4d27-9af1-9631dd250690" alt=""><figcaption></figcaption></figure>

* Click the order you want to track. Make sure the order has a shipped status.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2F1Y9AsdCYwVxULzt0KLh8%2Fimage.png?alt=media&amp;token=bc2a7fda-890c-4c73-a0b1-648da81605d7" alt=""><figcaption></figcaption></figure>

**Step 3: Find and review the tracking information**

You can view tracking information from the order list in two ways:

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FEgDbghtWpWvY2MXt2iHT%2Fimage.png?alt=media&amp;token=5ee2d8c6-fa74-48ee-8f7b-4eef9628665c" alt=""><figcaption></figcaption></figure>

* Click the **tracking number** to open the order in **Quick View**, where you can review the tracking information and shipment updates in **Order Logs**.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FAvBs8sx85bPXrfdGqOZj%2Fimage.png?alt=media&amp;token=baad5bd1-4342-4a87-a6f0-45076de4f968" alt=""><figcaption></figcaption></figure>

* Click the **order** to open the full **Order Details** page, where you can view and copy the tracking number and check the full order information.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FcvQ5YCMFxWrT45ZErAOG%2Fimage.png?alt=media&amp;token=cb37cbbc-6852-448d-b115-ee5042c2288a" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Note:** If an order contains more than one pack, open the order to view all packs and their tracking numbers.
{% endhint %}

### Tips And Best Practices

* Orders with **multiple products** may have multiple fulfillments and multiple tracking numbers.

  If an order contains multiple tracking numbers, the Orders list page does not display all tracking numbers. Instead, the system displays one tracking number with a "+ N" indicator to show that the order has additional tracking numbers.  \
  Example: \
  If an order has 2 tracking numbers, the Orders list will display: \
  `921449037401530058**** + 1`

  This means:

  * `921449037401530058****` is one of the tracking numbers
  * `1` indicates there is one additional tracking number associated with the order

  To view all tracking numbers, open the order details page, where each fulfillment and tracking number is listed separately.
* Use the **Tracking management** page when you want to:
  * Quickly open carrier tracking pages
  * Investigate delayed, pending, or exception shipments
  * Monitor multiple orders efficiently
* Clicking the tracking number ensures you are viewing the **most up-to-date carrier data**, which may be more detailed than the summary status shown in BurgerPrints.
* If a tracking number shows **Info received** or **Not found** for more than **3 days**, contact BurgerPrints Support for assistance.

### Frequently Asked Questions

1. **Can I quickly check the current status of my orders without opening the carrier’s tracking page?**

   Yes. On the **Tracking management** page, you can review the **Last event** and **Status** columns to quickly understand the overall progress of each order without clicking into individual tracking links.
2. **What is the difference between "Last event" and "Status"?**

   **Last event** shows the most recent update provided by the carrier (for example: Picked up by shipping partner or In transit to the next facility).  **Status** shows a summarized shipment state (such as Info received, In transit, Out for delivery, Delivered, or Exception).  Together, these two columns provide a quick overview of each order’s delivery progress.
3. **What happens when I click on a tracking number in Tracking management?**

   When you click on a tracking number, BurgerPrints automatically opens the official tracking page of the shipping carrier, where you can view detailed, real-time shipment updates.
4. **Do I need to manually copy the tracking number to track my order?**

   No. Tracking numbers in the **Tracking management** page are clickable links, allowing you to open the carrier’s tracking page with a single click.
5. **Why does my order show a status like "Info received" or "Not found"?**

   These statuses mean the carrier has not fully updated the tracking information yet. If the order remains in this status for more than 3 days, the order may move to Pending, and you should contact BurgerPrints Support for further assistance.
6. **Which page should I use to monitor multiple orders at once?**

   The Tracking management page is recommended for monitoring multiple orders, as it provides a centralized view of tracking numbers, shipment events, and delivery statuses.

### Related Articles

* [When will my order update a tracking status?](/faq-and-troubleshooting/faq/when-will-my-order-update-a-tracking-status.md)
* [How do I check shipping fees on BurgerPrints?](/faq-and-troubleshooting/faq/how-do-i-check-shipping-fees-on-burgerprints.md)
* [How to track the status of your order after payment?](/orders-production-and-fulfillment/tracking/how-to-track-the-status-of-your-order-after-payment.md)
* [How to use the Logs feature for order tracking?](/orders-production-and-fulfillment/tracking/how-to-use-the-logs-feature-for-order-tracking.md)<br>