How to find answers quickly in the help center (search & GitBook assistant)

Use Search and GitBook Assistant to find the right BurgerPrints guide fast, even if you ask in your preferred language.

Overview

This article explains how to find answers quickly in the BurgerPrints Help Center using Search and the GitBook Assistant.

You can ask the GitBook Assistant in any language, and it will reply in the same language, even though Help Center articles are written in English.

This article helps users understand when to use Search or the GitBook Assistant, how to ask effective questions, and how to locate the most relevant guides.

Using these tools helps you understand BurgerPrints features faster and complete tasks in the Dashboard more efficiently.

How To Use Search To Find The Right Article

Step 1: Open the Help Center search

• Open the BurgerPrints Help Center: https://help.burgerprints.com/

• Click the search field at the top of the page.

Step 2: Search using BurgerPrints keywords

• Type 2–6 keywords related to your question.

Tips:

Use the same terms you see in the Dashboard and Help Center. Good keywords include:

• Feature names: Orders, Products, Stores, Billing, Logs

• Statuses: Unpaid, Paid, Processed, Shipped

• Common actions: connect, sync, top up, refund, tracking

Terms used in the Dashboard

• Open the most relevant result.

Results that appear under the search section

Note: Scan section headings before reading details.

Step 3: Use Related Articles for the next step

• Scroll to Related Articles.

• Open the linked guide that matches what you want to do next.

Tips:

• Use Related Articles to follow the next step and complete the full workflow faster.

• If you still have questions, ask Gitbook Assistant or use Search again to find the right guide.

How To Use GitBook Assistant To Get An Answer Faster

Step 1: Open GitBook Assistant

• Open the BurgerPrints Help Center: https://help.burgerprints.com/

• Click the GitBook Assistant icon in the top-right corner or Ctrl/Cmd + I to open the Assistant panel.

Step 2: Ask your question in your preferred language

• Type your question in the Ask GitBook Assistant box.

Tips:

• Add context to receive a more accurate answer.

• Helpful details include:

  • Sales channel: Shopify, Etsy, TikTok Shop, WooCommerce, Walmart

  • Where you worked: Dashboard, Orders, Products, Stores, Billing, Logs

  • What happened: an error message, missing tracking, failed sync, payment issue

  • What you expected to happen

• The GitBook Assistant analyzes your question and generates a response using the relevant Help Center content.

Tip: You can ask questions in any language. Even though the Help Center content is written in English, the GitBook Assistant can understand your question and reply in the same language.

Example response in English and French

Example response in Vietnamese

Note:

The GitBook Assistant often includes links to relevant Help Center articles. Open those links to follow the detailed steps. Check headings and screenshots to confirm you are in the right place.

Step 3: Ask a follow-up question or contact BurgerPrints support team

If the answer is still unclear or incomplete, use one of these options:

• Ask a follow-up question

  • Paste the exact error text.

  • Tell GitBook Assistant where you are: Orders, Products, Stores, Billing, or Logs.

  • Add 1 line: what you expected vs what happened.

• Contact the BurgerPrints support team

  • Use live chat or email.

  • Attach screenshots.

  • Include the Order ID if the issue is order-related.

Tips And Best Practices

• Start with Search when you know the feature name or status.

• Use the GitBook Assistant when you are not sure which article to open or when you want a quick explanation.

• Use exact status names like Unpaid or Processed.

• Mention the fulfillment step you are in: payment, production stage, shipping & delivery.

• If you reference an order, include the Order ID when you contact Support.

Note: The GitBook Assistant answers based on Help Center content. If your case is urgent or needs account-specific checks, contact Support.

Frequently Asked Questions

1. Does GitBook Assistant replace BurgerPrints Support? No. GitBook Assistant helps you find answers faster. Contact the BurgerPrints support team for account-specific issues, urgent cases, or exceptions.

2. Why does GitBook Assistant not match my exact case? Your question may lack context. Add your sales channel, the Dashboard area, and the exact status name.

3. What should I do if I cannot find any answer? Contact the BurgerPrints support team. Include screenshots and the key details you already searched for.

Related Articles

• Common questions / issues of new users

• Understanding the BurgerPrints dashboard

• Understanding the BurgerPrints fulfillment process

• How to use the logs feature for order tracking

• How to contact the BurgerPrints support team