# How to find answers quickly in the help center (search & GitBook assistant)

### Overview

This article explains how to find answers quickly in the BurgerPrints Help Center using **Search and the GitBook Assistant**.

You can ask the GitBook Assistant **in any language**, and it will reply in the **same language**, even though Help Center articles are written in English.

This article helps users understand when to use Search or the GitBook Assistant, how to ask effective questions, and how to locate the most relevant guides.

Using these tools helps you understand BurgerPrints features faster and complete tasks in the Dashboard more efficiently.

### How To Use Search To Find The Right Article

#### Step 1: Open the Help Center search

* Open the BurgerPrints Help Center: <https://help.burgerprints.com/>
* Click the search field at the top of the page.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2F8X6WdFuHUpQ4oHVah11I%2Fimage.png?alt=media&#x26;token=c1b48aac-89cc-43cc-8a38-920b88020734" alt=""><figcaption></figcaption></figure>

#### Step 2: Search using BurgerPrints keywords

* Type 2–6 keywords related to your question.

{% hint style="warning" %}
***Tips:***

Use the same terms you see in the **Dashboard** and **Help Center.**\
Good keywords include:

* Feature names: **Orders**, **Products**, **Stores**, **Billing**, **Logs**
* Statuses: **Unpaid**, **Paid**, **Processed**, **Shipped**
* Common actions: connect, sync, top up, refund, tracking
  {% endhint %}

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FGEGJ2KgJGYpILhwxpbMy%2Fimage.png?alt=media&#x26;token=724dcb32-1886-4b56-ae66-2c6ab5cb5a79" alt=""><figcaption><p>Terms used in the Dashboard</p></figcaption></figure>

* Open the most relevant result.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2F5SFaM64L97TT98B5Rkto%2Fimage.png?alt=media&#x26;token=272dbfd2-8f51-490f-a5fc-6044169cf117" alt=""><figcaption><p>Results that appear under the search section</p></figcaption></figure>

{% hint style="success" %}
***Note:*** Scan section headings before reading details.
{% endhint %}

### How To Use GitBook **Assistant** To Get An Answer Faster

#### Step 1: Open GitBook Assistant

* Open the BurgerPrints Help Center: <https://help.burgerprints.com/>
* Click the **GitBook Assistant** icon in the top-right corner or **Ctrl/Cmd + I** to open the Assistant panel.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2F4gwoVoH1rEWjr0V9P9ek%2Fimage.png?alt=media&#x26;token=09510bbf-b72b-48d2-96f2-e056c8d42885" alt=""><figcaption></figcaption></figure>

#### Step 2: Ask your question in your preferred language

* Type your question in the Ask GitBook Assistant box.

{% hint style="warning" %}
***Tips***:

To receive a more accurate answer, include helpful context such as:

* Sales channel: Shopify, Etsy, TikTok Shop, WooCommerce, Walmart
* Where you worked: **Dashboard**, **Orders**, **Products**, **Stores**, **Billing**, **Logs**
* What happened: an error message, missing tracking, failed sync, payment issue
* What you expected to happen
  {% endhint %}

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FYLPQK3VQD0WMZSldcVw7%2Fimage.png?alt=media&#x26;token=c50e51a0-03a4-4f15-a4ed-e667b6a27427" alt=""><figcaption></figcaption></figure>

* The **GitBook Assistant** analyzes your question and generates a response using the relevant Help Center content.

{% hint style="warning" %}
**Tip**: You can ask questions in any language. Even though the Help Center content is written in English, the GitBook Assistant can understand your question and reply in the same language.
{% endhint %}

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FpiPeKZqbwJsuCf2r20Rm%2Fimage.png?alt=media&#x26;token=1f37f4b4-d4f2-4ec7-8869-332cbaee4581" alt=""><figcaption><p>Example response in English and French</p></figcaption></figure>

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FEEcRG5H4aavLPdBG3FUt%2Fimage.png?alt=media&#x26;token=1d81551c-6797-4053-9c11-880d1fca90ec" alt=""><figcaption><p>Example response in Vietnamese</p></figcaption></figure>

{% hint style="success" %}
**Note:**&#x20;

The **GitBook Assistant** often includes links to relevant Help Center articles. Open those links to follow the detailed steps. Check headings and screenshots to confirm you are in the right place.
{% endhint %}

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FYVdI9g5MpuxZIJU7jdg7%2Fimage.png?alt=media&#x26;token=eb064d37-eb90-4b02-86e6-7607fa719f89" alt=""><figcaption></figcaption></figure>

#### Step 3: **Ask a follow-up question or contact BurgerPrints support team**

If the answer is still unclear or incomplete, use one of these options:

* **Ask a follow-up question**
  * Paste the exact error text.
  * Tell **GitBook Assistant** where you are: **Orders**, **Products**, **Stores**, **Billing**, or **Logs**.
  * Add 1 line: what you expected vs what happened.
* **Contact the** [**BurgerPrints support team**](https://help.burgerprints.com/getting-started/quickstart-and-support/how-to-contact-the-burgerprints-support-team)
  * Use live chat or email.
  * Attach screenshots.
  * Include the Order ID if the issue is order-related.

#### Leave feedback to improve our Help Center

We are continuously improving the **BurgerPrints Help Center**.

If you have suggestions about this **article** or the **Help Center** overall, please share your feedback using the feedback section on the right.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FvVf2KboqLQMDT0AMMygr%2Fimage.png?alt=media&#x26;token=848fe2dd-f8e3-4c5f-b963-7d1b34543d3a" alt=""><figcaption></figcaption></figure>

Your **feedback** helps us improve the **Help Center** and create better resources for all **BurgerPrints users.**

### Tips And Best Practices

* Start with **Search** when you know the feature name or status.
* Use the **GitBook Assistant** when you are not sure which article to open or when you want a quick explanation.
* Use exact status names like **Unpaid** or **Processed**.
* Mention the fulfillment step you are in: payment, production stage, shipping & delivery.
* If you reference an order, include the **Order ID** when you contact **Support**.

{% hint style="success" %}
**Note**: The **GitBook Assistant** answers based on Help Center content. If your case is urgent or needs account-specific checks, contact **Support**.
{% endhint %}

### Frequently Asked Questions

1. **Does GitBook Assistant replace BurgerPrints Support?**\
   No. **GitBook Assistant** helps you find answers faster. Contact the [**BurgerPrints support team**](https://help.burgerprints.com/getting-started/quickstart-and-support/how-to-contact-the-burgerprints-support-team) for account-specific issues, urgent cases, or exceptions.
2. **Why does GitBook Assistant not match my exact case?**\
   Your question may lack context. Add your sales channel, the Dashboard area, and the exact status name.
3. **What should I do if I cannot find any answer?**\
   Contact the [BurgerPrints support team](https://help.burgerprints.com/getting-started/quickstart-and-support/how-to-contact-the-burgerprints-support-team). Include screenshots and the key details you already searched for.

### Related Articles

* [Common questions / issues of new users](https://help.burgerprints.com/getting-started/quickstart-and-support/common-questions-issues-of-new-users)
* [Understanding the BurgerPrints dashboard](https://help.burgerprints.com/getting-started/quickstart-and-support/understanding-the-burgerprints-dashboard)
* [Understanding the BurgerPrints fulfillment process](https://help.burgerprints.com/getting-started/quickstart-and-support/understanding-the-burgerprints-fulfillment-process)
* [How to use the logs feature for order tracking](https://help.burgerprints.com/orders-production-and-fulfillment/tracking/how-to-use-the-logs-feature-for-order-tracking)
* [How to contact the BurgerPrints support team](https://help.burgerprints.com/getting-started/quickstart-and-support/how-to-contact-the-burgerprints-support-team)