Understanding the BurgerPrints Dashboard
Overview
This article helps new users understand the BurgerPrints Dashboard - your central workspace for managing products, orders, fulfillment, payments, and store integrations. By mastering how the dashboard works, you can follow the entire fulfillment flow at BurgerPrints: from the moment a customer places an order, through system validation, production, packaging, shipping, and final delivery.
When you understand how each feature connects to the fulfillment process, you can operate your business more efficiently, avoid common errors, and scale with confidence.
Understanding the BurgerPrints Dashboard (Homepage)
The Home page serves as your starting point every time you log in.
Here, users can quickly access key insights and system updates, including:
Sidebar Navigation – Main Menu
The sidebar contains all essential sections used throughout the fulfillment and store management process. This is where users interact most frequently while operating on the platform.
The primary menu groups include:
Home : The main overview of your account activities and important updates.
Catalog: Browse the full list of available BurgerPrints products.
Orders: Manage and monitor all orders currently being processed.
Products: View and manage created products.
Billing: Access wallet balance, payment methods, and all financial transactions.
Stores: Connect and manage your sales channels and storefronts.
Report: View detailed reports on sales, costs, production performance, and shipping metrics.
Media: Central storage for all design files, mockups.
Logs: Track all historical activities such as import, export, sync logs, and auto payment status.
Setting: Configure account preferences, team access, notifications, and affiliate details.
Need Help: Access help articles, FAQs, and support resources.
Document: A hub for all policies, guides, and operational documentation.
Referrals: Share referral links and track referral revenue and performance.
Feature Requests: Submit suggestions or request new features to improve the platform.
User Toolbar – Quick Access Tools
This toolbar provides quick access to essential user information:
Wallet balance
Auto-fulfillment status
System notifications
User profile (name & avatar)
This area allows quick checks without navigating through menus.
Main Functional Categories & Their Purpose
Below is a breakdown of all primary sections inside the BurgerPrints Dashboard and how they support your fulfillment workflow.
Home
The Home page is the first interface that users see when they log into the BurgerPrints Dashboard. This is where all the most important information related to fulfillment activities, account performance, and promotions is gathered.
Total Sales Displays overall sales performance:
Total orders / Items Shows the total number of orders and fulfilled items within the selected timeframe.
Total amount Shows total revenue generated from fulfilled orders.
Fulfillment Overview Tracks order processing status in real time:
Unpaid – Orders waiting for payment
Processed – Orders in production
Shipped – Orders dispatched
Delivered – Orders successfully delivered
This section helps you quickly identify bottlenecks in the fulfillment flow.
Production Time
Shows the average production time by product type.
Calculated in business days
Reflects actual factory processing speed
Helps users forecast fulfillment timelines accurately
First Tracking Update Time Displays the average time required to generate the first tracking number after order processing begins. This metric indicates how fast buyers receive shipment updates.
Shipping Time Shows average delivery time by product and fulfillment center.
Calculated from dispatch to final delivery
Helps users set realistic delivery expectations for buyers
Catalog
The Catalog section is where users can view all the products currently offered on the BurgerPrints system. It serves as a product lookup hub, helping users quickly search, filter, and select suitable items for design creation, mockup generation, or fulfillment processes.
The Catalog interface is designed intuitively with a category bar, product type filters, and a product layout organized into groups.
Main Category Tabs
At the top of the page, users can choose to view products by category through the category tabs, including:
All Products – Displays all products available on the system
Home & Living – Home decor and household products (blankets, pillows, etc.)
Printed Apparel – Printed clothing lines (T-shirts, Hoodies, Tank tops, etc.)
Printed in EU – Products fulfilled in the EU
Full Printed Apparel – Full print, all-over print clothing lines
Accessories – Various accessories such as bags, hats, ornaments, etc.
Footwear – Footwear products
Decoration – Decorative products
Order With Label – Product lines that support marketplace labels (especially for Etsy/Amazon/TikTok Shop UK users, etc.)
Printed in UK – Products fulfilled in the UK
DTF Printing – Product categories suitable for DTF printing technology
Walmart Optimized – Products are optimized specifically for Walmart Marketplace
This category bar helps users easily navigate and find products according to their business purpose or desired fulfillment market.
Product Search Bar In the upper right corner is a "Search products" box, allowing users to enter the product name or related keywords to quickly find the desired item.This function is especially useful when users already know exactly what product they need or want to check multiple models at once. The catalog supports users in:
Exploring all products that BurgerPrints currently offers
Filtering products based on actual needs (location, type, specific marketplace, etc.)
Previewing sample images of each product
Checking base cost and fulfillment information before listing products on the store
Selecting products to create mockups or designs in the Products section
Through the Catalog, users can make listing decisions faster and build a clear product strategy based on market needs.
Orders
The Orders section is the central hub for managing all users' orders on BurgerPrints. This is where the system aggregates, categorizes, and displays detailed information for each order, allowing users to accurately monitor fulfillment progress.
The Orders section comprises three main functions, each serving a different stage in the order processing procedure.
Orders
a. Main Functions
Create order: Create orders manually On the Create Order screen, users have two ways to add products to an order:
Browse Product:
This allows users to select from a list of previously created products in the Products section.
To reuse existing mockups and product information.
Saves time and reduces errors when re-entering product data.
Maintains consistency across orders and sales channels.
Users must have previously designed and saved products. Orders must match the existing mockup and SKU.
Add Custom Product:
This allows users to quickly create a new product directly within an order by uploading one or more designs, selecting a base product, and manually entering the information.
Create new products not already in the Products library.
Process special orders or custom designs according to customer requirements.
No need to leave the Create Order page to create new products.
Customers request personalized design changes. Users want to fulfill small orders without creating a fixed product.
Label Order – Platform shipping label (From Etsy, TiktokShop, Amazon, Walmart...)
Create shipping labels for orders using the Order with Label service. Users upload their labels, BurgerPrints handles printing, and only fulfills fulfillment.To support users in purchasing their own labels and optimizing shipping costs. Helps users control carriers, shipping fees, and delivery speeds according to their own strategies.
Import – Bulk Order Listing Load CSV or Excel files to create multiple orders at once. The system will check the data and create corresponding orders.Saves time when processing a large number of orders. Reduces manual errors thanks to a standardized file structure.
Export – Export Order Data Function Download a CSV file containing a list of orders based on the current filtering criteria. Analyze sales data. Store information for reconciliation or reporting.
b. Secondary function
Displays a list of all orders from linked stores or manually created orders.
Allows searching by Order ID, time, payment status, fulfillment status
This function will help users:
Track the entire order process from creation to payment and fulfillment.
Reduces errors by clearly displaying Payment, Cost, and Fulfillment status for each order.
Allows for quick processing of unpaid or unfulfilled orders.
Tracking Management
Main Functions
Concentrates all tracking information for shipped orders.
Allows searching by Order ID or Tracking number.
Displays details: tracking date, shipping status, and shipping events.
Purpose
Helps users track delivery progress and proactively assist customers when needed.
Reduces manual tracking time on carriers.
Minimizes complaints through timely tracking and monitoring.
Ticket
Tickets – Order Support Request Management
Main Features
Create and track tickets related to fulfillment errors, remakes, refunds, etc.
Categorize tickets by status: New, Awaiting, Responded, Approved, Rejected.
Display detailed Order ID, request type, response notes, etc.
Purpose
Help users work with the support team in a transparent and systematic way.
Track processing progress when order errors occur.
Optimize the time taken to resolve refund or remake issues.
Related article:
Product
The Products section allows users to create custom products, upload mockups, save their own product library, and sync them to affiliated stores. This is where users prepare to design and create product prototypes before selling.
All Products
a. Create Product
The Create product button in the upper right corner allows users to start creating a product from scratch.
Select a base product from the catalog
Upload the design
Customize the print location
View a sample mockup
Save the product to sync to the store or download the mockup for use
b. Export
Allows users to download products in bulk from BurgerPrints.
Supports export formats compatible with Shopify, WooCommerce, Klaviyo, and Google Shopping.
Helps reuse existing product listings to scale across multiple sales channels.
Reduces manual listing work and minimizes data entry errors.
Supports exporting selected products, all products, or specific product variants.
Template Export (if the user uses multiple designs)
The Template Export feature allows users to export pre-created product data and designs from BurgerPrints to CSV files for use on other sales platforms.
Users can:
Export standard templates for the following platforms: Shopify, WooCommerce, Klaviyo, Google Shopping
Download CSV files containing: Product information, Variant, Price, Mockup images, Listing description (if any)
This feature helps users:
Reuse existing listings built on BurgerPrints
Upload multiple products to different channels
Save time compared to manually creating listings
Scale sales across multiple stores/marketplaces simultaneously
Ensure product information consistency across sales channels
Purpose of Products Section
It allows creating custom product prototypes
It enables quick mockups for posting on the store
It allows proactively editing templates without affecting the original catalog
It saves the product library by campaign
It helps prepare listings before running ads or launching new products
Related article:
Billing
The Billing section is the financial management hub for users on BurgerPrints. This is where you top up your account, manage payment methods, view transaction history, and tax-related information – all in one central location.
Billing comprises four main sub-sections, each serving a specific role in the payment process.
Wallet – Balance and Payment Transaction Management
Displays the current balance in the B-Wallet.
Tracks Pending approval credit and total outstanding fulfillment costs.
Add fund button to deposit funds through various channels: Payoneer, Pingpong, Lianlian, PayPal, credit card, online banking, WorldFirst, and banking transfer.
Displays the entire Transaction History: amount, fees, and transaction status.
This Wallet subsection helps users:
Ensure their account always has sufficient balance for the system to automatically fulfill orders.
Easily reviews deposit transactions and fulfillment costs.
Reduces payment errors or orders held due to insufficient funds.
Payment Method – Setting up payment methods
B-Wallet is the only default payment method on the BurgerPrints system. Users cannot change the default payment method to any other option.
This Payment Method subsection helps users:
To centralize all fulfillment payments through one unified wallet (B-Wallet) for easier tracking and reconciliation.
To allow users to securely connect external payment accounts for funding their wallet.
To minimize payment errors by standardizing the payment flow and avoiding multiple default payment methods.
Rewards Credit – System-granted credits and incentives
Main Function
Allows users to manually enter and apply coupon codes provided by BurgerPrints.
Displays coupon status after applying (valid/invalid/expired).
Purpose
Helps users activate promotional offers or discounts when they have a valid coupon code.
Ensures promotions are applied correctly before proceeding with payment or order fulfillment.
Taxes – Managing Taxes Related to Orders
Main function
Applies to orders delivered within the European Union (EU).
Allows you to submit your business VAT ID, so BurgerPrints can calculate VAT correctly and issue invoices properly.
What you can do on this page
View current VAT info under Account Details (Business name, VAT ID(s)).
Submit a VAT ID by selecting:
Country
VAT ID Number (e.g., DE123456789)
Confirm the VAT ID belongs to your business, then submit the VAT ID.
Check VAT ID validation status:
Valid / Invalid
Important note
Submitting a VAT ID is not the same as providing an IOSS number (they serve different tax purposes).
Purpose
Ensures your EU orders are handled with the correct VAT treatment based on your VAT registration.
Helps prevent invoicing/tax calculation issues for EU deliveries.
Related article:
Store
The Stores section allows users to connect BurgerPrints with sales platforms such as Shopify, Etsy, WooCommerce, OrderDesk, Amazon, TikTok Shop US/UK, and Walmart. Here, users can create new fulfillment stores or link existing stores to synchronize products and orders.
The purpose of the Stores section is to:
Automatically synchronize both products and orders from connected e-commerce platforms to the BurgerPrints system for fast and accurate fulfillment.
Reduce manual operations and minimize errors related to order entry, product mapping, or missing information.
Enable centralized management of all connected sales channels in one place, helping users optimize multi-channel operations and scale efficiency.
Related article: How to connect your store(s) to BurgerPrints (section)
Report
The Report section provides an overview of your business performance on BurgerPrints. It consolidates key metrics into one place, helping you monitor order results, production efficiency, and shipping performance over time.
The Report includes multiple groups of metrics that users can view, such as:
Sales Metrics
Total Fulfilled Orders – Total number of orders successfully fulfilled.
Total Cost – The overall production and fulfillment cost.
Average Order Value – Average revenue per order.
Paid Orders – Number of orders that have been successfully paid.
Remake Orders – Number of orders that required remakes.
Refund Orders – Number of orders refunded.
Product Performance Metrics: Insights on product-level performance to help evaluate best-users and slow-moving items.
Production Time Metrics: Actual Production Time – Tracks how long it takes to produce orders from each fulfillment center.
Shipping & Destination Metrics: Shipping Time & Delivery Area – Displays shipping duration and the regions where orders were delivered.
Media
The Media section allows users to manage all design and mockup files used to create products.
File Groups
Design – Original design file
Mockup – Uploaded mockup file
Main Operations
Import by URL – Upload files via link
Add image – Upload files from your computer
Search for files by name
Delete or edit files
Purpose of Use
Store and manage designs by campaign
Reuse files for multiple products
Reduce file reload time when creating new products
Logs
The Logs section records all essential system activities, helping users monitor operations, detect errors quickly, and ensure smooth order processing. All actions, such as import, export, order sync, and automatic payment are stored here with detailed history.
Import
Tracks all uploaded order files (CSV/Excel). Displays upload time, file type/template, and processing status for each upload.
Status options include:
Done – The file has been processed successfully.
Failed – The system could not process the file.
Provides detailed error messages (if any), such as missing data, invalid format, or incorrect SKUs.
Export
Stores the full history of exported order data files.
Shows export type, timestamp, and downloadable files.
Allows users to revisit previous exports whenever needed.
Sync
Tracks the order synchronization process from connected stores (Shopify, Etsy, Amazon, TikTok Shop, etc.) into the BurgerPrints Dashboard.
Displays each sync event with its corresponding status: successful or failed.
Shows specific error messages if syncing fails.
Auto Payment
Records all automatic payment transactions for each order.
Displays order ID, payment amount, timestamp, and status (Success / Failed).
Shows the reason for failure (e.g., insufficient wallet balance).
Purpose of the Logs section:
Identify and troubleshoot errors in import, export, sync, and automatic payment.
Monitor all operational activities related to order processing in one centralized place.
Reduce risks of missed, delayed, or incorrect orders, especially during peak seasons.
Speed up customer support resolution, as all required activity details are already available.
Related article: How to use the Logs feature for order tracking
Setting – Account Settings
The Settings section allows users to set up users, notifications, and affiliate information for their accounts.
Team Management
Add members to co-manage the account
Grant permissions and monitor activity status
Notifications
Set up notifications via email, Telegram, etc.
Customize desired notification types
Affiliate Info
The Affiliate Info section allows users to update their personal and business information to participate in the affiliate program and ensure they receive the correct benefits from BurgerPrints.
Instructions for Filling Out Information
Please provide the following information completely and accurately:
Basic Information
Email: The email address you use to receive notifications and benefits.
Full name: The full name of the program participant.
Business name (if applicable): The name of the business/brand you are operating.
Phone number: Your contact phone number.
Birthday (optional): Your date of birth (not required).
Address Information
Country: Your country of residence.
City: Your city.
Province/State: Your state/province.
Street address: Your detailed address.
APT/Suite/Other (if applicable): Your room/apartment number.
Postal code: Your postal code.
Benefits of providing complete information:
Ensures accurate affiliate account verification.
Receive commissions, bonuses, and benefits as intended.
Enables the BurgerPrints team to contact and support you faster when needed.
Avoid payment errors or delays during reconciliation.
Documents – Important Documents & Policies
The Documents section compiles all policies and guidance documents of BurgerPrints.
Key Documents
Fulfillment Policy – Production, shipping, refund/remake
Term & Condition – Terms of Use
Purpose of Documents section:
Understand the support process and conditions
Reduce errors due to policy misunderstandings
Ensure users operate according to system standards
Related article: Understanding the BurgerPrints' shipping policy
Referrals – Refer a Friend
The Referrals section allows users to share their referral link to receive rewards from BurgerPrints.
The displayed information includes:
Personal referral link (Copy 1 click)
Number of people who have registered via the link
Revenue – revenue generated from referrals
Points – accumulated reward points
Unit Sales – number of orders generated from referrals
List of accepted users
Feature Requests – Feature Suggestions
This section allows users to submit suggestions for improving the Dashboard, request new features, or provide feedback on user experience.
The purpose of this section is:
Send feedback directly to the Product team
Track submitted requests
Help BurgerPrints develop features that meet users' needs
Tips and Best Practices
Always review your order statuses daily so you can resolve Incompleted or Unpaid orders before they cause production delays.
Make sure every shipping address includes complete details such as apartment number, ZIP code, and customer contact information to prevent delivery issues.
Use store syncing through API whenever possible because it reduces manual errors and keeps product data consistent across platforms.
Upload orders in bulk using the Import feature when handling high volume, since CSV/Excel imports save time and lower the chance of mistakes.
Check the Logs section regularly to detect import, sync, or payment issues early and avoid disruptions to your workflow.
Keep your Media Library organized with clear filenames so you can quickly locate the correct design files during product creation.
Maintain enough Wallet balance to ensure that orders proceed to fulfillment without interruption.
Take advantage of Rewards Credit and vouchers whenever available to reduce your overall fulfillment costs.
Frequently Asked Questions
Why is my order showing as “Incompleted”? This status appears when required information - such as product details, shipping address, print files, or shipping options - is missing or invalid. It may also occur if the synced marketplace order does not provide complete data.
When does an order change to “Paid”? An order becomes “Paid” once payment is successfully processed through your Wallet or another supported payment method. If your Wallet balance is insufficient, the payment will not go through.
Can I edit an order after it has been paid? No. Once an order is paid, it immediately moves into production and cannot be edited. Always double-check product details and shipping information before paying.
Why don’t I see a tracking number for my order? Tracking becomes available only after the fulfillment facility creates a shipping label and hands the package to the carrier. Orders still in production will not show tracking information yet.
Can I upload multiple orders at once? Yes. The Import feature allows you to upload multiple orders using a CSV or Excel file. Make sure the file follows the required BurgerPrints template to avoid errors.
Why is my design file not uploading to the Media Library? Your upload may fail if the file exceeds the maximum allowed size or resolution for the selected product category. Adjust the file accordingly and try again.
What should I do if I cannot connect to my store? Store connection issues usually occur due to missing permissions, expired tokens, or incorrect API credentials. Verify your store’s access settings, and reconnect. If the issue persists, contact Support for assistance.
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