> For the complete documentation index, see [llms.txt](https://help.burgerprints.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.burgerprints.com/getting-started/quickstart-and-support/understanding-the-burgerprints-dashboard.md).
# Understanding the BurgerPrints Dashboard
### **Overview**
This article helps new users understand the BurgerPrints Dashboard - your central workspace for managing products, orders, fulfillment, payments, and store integrations. By mastering how the dashboard works, you can follow the entire fulfillment flow at BurgerPrints: from the moment a customer places an order, through system validation, production, packaging, shipping, and final delivery.
When you understand how each feature connects to the fulfillment process, you can operate your business more efficiently, avoid common errors, and scale with confidence.
### Understanding the BurgerPrints Dashboard (Homepage)
The Home page serves as your starting point every time you log in.
Here, users can quickly access key insights and system updates, including:
#### **Sidebar Navigation – Main Menu**
The sidebar contains all essential sections used throughout the fulfillment and store management process. This is where users interact most frequently while operating on the platform.
The primary menu groups include:
* **Home :** The main overview of your account activities and important updates.
* **Catalog:** Browse the full list of available BurgerPrints products.
* **Orders:** Manage and monitor all orders currently being processed.
* **Products:** View and manage created products.
* **Billing:** Access wallet balance, payment methods, and all financial transactions.
* **Stores:** Connect and manage your sales channels and storefronts.
* **Report:** View detailed reports on sales, costs, production performance, and shipping metrics.
* **Media:** Central storage for all design files, mockups.
* **Logs:** Track all historical activities such as import, export, sync logs, and auto payment status.
* **Setting:** Configure account preferences, team access, notifications, and affiliate details.
* **Need Help:** Access help articles, FAQs, and support resources.
* **Documents:** A hub for all policies, guides, and operational documentation.
* **Referrals:** Share referral links and track referral revenue and performance.
* **Feature Requests:** Submit suggestions or request new features to improve the platform.
#### **User Toolbar – Quick Access Tools**
This toolbar provides quick access to essential user information:
* Wallet balance
* Auto-fulfillment status
* System notifications
* User profile (name & avatar)
This area allows quick checks without navigating through menus.
### **Main Functional Categories & Their Purposes**
Below is a breakdown of all primary sections inside the BurgerPrints Dashboard and how they support your fulfillment workflow.
#### Home
The Home page is the first interface that users see when they log into the BurgerPrints Dashboard. This is where all the most important information related to fulfillment activities, account performance, and promotions is gathered.
* **Set up your first order in 4 steps**
A guided checklist shown to new users to help them get started with BurgerPrints. The 4 setup actions can be completed in any order based on the user’s needs:
* **Design your first product** - Create a product ready to sell or test.
* **Connect your store** - Sync your store with Shopify, Etsy, Amazon, and more.
* **Create your first order** - Test your fulfillment workflow or process a real order.
* **Set up billing & payment** - Add a payment method to start processing orders.
Each action displays a **Completed** status once finished, allowing users to track their onboarding progress at a glance.
* **Get a Perfect Print Every Time (Tutorial Banner)**
* A promotional section introducing a short tutorial video on T-shirt design placement
* **Promotional Banner**
* A rotating banner carousel on the Home page that highlights BurgerPrints's current promotions, seasonal campaigns, and feature announcements. Users can navigate between slides manually using the arrow buttons or the dot indicators at the bottom of the banner.
* **Total Sales**
Displays overall sales performance:
* **Total orders / Items** Shows the total number of orders and fulfilled items within the selected timeframe.
* **Total amount** Shows total revenue generated from fulfilled orders.
* **Fulfillment Overview**\
Tracks order processing status in real time:
* **Unpaid** – Orders waiting for payment
* **Processed** – Orders in production
* **Shipped** – Orders dispatched
* **Delivered** – Orders successfully delivered
This section helps you quickly identify bottlenecks in the fulfillment flow.
* **Production Time**\
Shows the **average production time** by product type.
* Calculated in business days
* Reflects actual factory processing speed
* Helps users forecast fulfillment timelines accurately
* **First Tracking Update Time**\
Displays the average time required to generate the **first tracking number** after order processing begins. This metric indicates how fast buyers receive shipment updates.
* **Shipping Time**\
Shows average delivery time by product and fulfillment center.
* Calculated from dispatch to final delivery
* Helps users set realistic delivery expectations for buyers
#### Catalog
The Catalog section is where users can view all the products currently offered on the BurgerPrints system. It serves as a product lookup hub, helping users quickly search, filter, and select suitable items for design creation, mockup generation, or fulfillment processes.
The Catalog interface is designed intuitively with a category bar, product type filters, and a product layout organized into groups.
**Main Category Tabs**
At the top of the page, users can choose to view products by category through the category tabs, including:
* **All Products** – Displays every product available on the system.
* **New Arrivals** – Highlights the newest products added to the catalog.
* **Best Sellers** – Showcases top-performing products, marked with a "Best Seller" tag.
* **Fulfillment Locations** – Lists BurgerPrints's fulfillment centers by region (US, UK, EU, China, Vietnam), along with each center's printing technology, specialties, and recommended use cases (e.g. Etsy, Amazon, TikTok Shop, Walmart).
* **Seasonal Collections** – Products are designed for seasonal demand and holiday campaigns, covering occasions such as Valentine's Day, Mother's Day, Father's Day, Summer, Back to School, Halloween, Black Friday, and Christmas.
* **Men's Clothing** – Men's apparel (T-shirts, Hoodies, Pajamas, etc.).
* **Women's Clothing** – Women's apparel (T-shirts, Hoodies, Dresses, etc.).
* **Babies & Toddlers** – Essentials for babies and toddlers.
* **Kid's Clothing** – Apparel for kids aged 5–12.
* **Accessories** – Bags, Headwear, Keychains, Socks, and more.
* **Drinkware** – Mugs, Tumblers, Water Bottles, Cups.
* **Wall Art** – Posters, Canvas, Textile Art, Metal Signs.
* **Home & Living** – Home decor items (Ornaments, Candles, Vases, etc.).
* **Others** – Stickers, Cards, Pet Products, Event & Party items, and more.
* **Sales Channels** – Products optimized by platform (Amazon, Etsy, Shopify, WooCommerce, Walmart).
This category bar helps users quickly find products by business purpose, product type, or target sales channel.
**Product Search Bar**\
At the top of the Catalog page is a **"Search Product..."** box, allowing users to enter the product name or related keywords to quickly find the desired item. Next to the search box, a few suggested quick-search tags (e.g. popular or recently viewed products) are also displayed for faster access.
This function is especially useful when users already know exactly what product they need or want to check multiple models at once.
The Catalog supports users in:
* Exploring all products that BurgerPrints currently offers
* Filtering products based on actual needs (location, type, specific marketplace, etc.)
* Previewing sample images of each product
* Checking base cost and fulfillment information before listing products on the store
* Selecting products to create mockups or designs in the Products section
* Through the Catalog, users can make listing decisions faster and build a clear product strategy based on market needs.
#### Product
The Products section allows users to create custom products, upload mockups, save their own product library, and sync them to affiliated stores. This is where users prepare to design and create product prototypes before selling.
1. **My Products**
**a. Create Product**
The **Create Product** button in the upper right corner allows users to start creating a product from scratch.
* Select a base product from the catalog
* Upload the design
* Customize the print facility
* View a sample mockup
* Save the product to sync to the store or download the mockup for use
**b. Export**
* Allows users to download products in bulk from BurgerPrints
* Supports export formats compatible with Shopify, WooCommerce, Klaviyo, and Google Shopping
* Helps reuse existing product listings to scale across multiple sales channels
* Reduces manual listing work and minimizes data entry errors
* Supports exporting selected products, all products, or specific product variants
2. **Template Export (if the user uses multiple designs)**
The Template Export feature allows users to export pre-created product data and designs from BurgerPrints to CSV files for use on other sales platforms.
Users can:
* Export standard templates for the following platforms: Shopify, WooCommerce, Klaviyo, Google Shopping
* Create and manage their own custom templates via the **Custom Template** button, with options to edit, download, or delete each one
* Download CSV files containing: Product information, Variant, Price, Mockup images, Listing description (if any)
**This feature helps users:**
* Reuse existing listings built on BurgerPrints
* Upload multiple products to different channels
* Save time compared to manually creating listings
* Scale sales across multiple stores/marketplaces simultaneously
* Ensure product information consistency across sales channels
3. **Media**
The Media section is where users store and manage all image assets used for product creation, organized into two tabs:
* **Design** – Original design files (artwork) uploaded or imported by the user, used as the print content for products
* **Mockup** – Generated or uploaded mockup images showing how a design looks on a product
Users can:
* Search for a specific file by name
* Import images directly by URL or upload them from their device
* View file details including name, size, resolution, and upload date
This helps users keep a centralized library of designs and mockups, making it faster to reuse assets across multiple products without re-uploading each time.
**Purpose of Products Section**
* It allows creating custom product prototypes
* It enables quick mockups for posting in the store
* It allows proactively editing templates without affecting the original catalog
* It saves the product library by campaign
* It helps prepare listings before running ads or launching new products
**Related article:**
* [Understanding Product Design and BurgerPrints' design standard](/design-and-product/designs/understanding-product-design-and-burgerprints-design-standard.md)
* [How to create, edit, delete or sync products on BurgerPrints](/design-and-product/products/how-to-create-edit-delete-or-sync-products-on-burgerprints.md)
#### Orders
The Orders section is the central hub for managing all users' orders on BurgerPrints. This is where the system aggregates, categorizes, and displays detailed information for each order, allowing users to accurately monitor fulfillment progress.
The Orders section comprises three main functions, each serving a different stage in the order processing procedure.
1. **My Orders**
**a. Main Functions**
* **Create order:** Create orders manually. On the Create Order screen, users have two ways to add products to an order:
* *Browse Product:*
* This allows users to select from a list of previously created products in the Products section.
* To reuse existing mockups and product information.
* Saves time and reduces errors when re-entering product data.
* Maintains consistency across orders and sales channels.
* Users must have previously designed and saved products. Orders must match the existing mockup and SKU.
* *Add Custom Product:*
* This allows users to quickly create a new product directly within an order by uploading one or more designs, selecting a base product, and manually entering the information.
* Create new products not already in the Products library.
* Process special orders or custom designs according to customer requirements.
* No need to leave the Create Order page to create new products.
* Customers request personalized design changes. Users want to fulfill small orders without creating a fixed product.
* **Label Order – Platform shipping label** (From Etsy, TiktokShop, Amazon, Walmart...)
Users upload their own shipping labels and BurgerPrints handles printing and fulfillment only. Helps users control carriers, shipping fees, and delivery speeds according to their own strategy.
* **Import / Export – Combined into a single dropdown:**
* *Import:* Load CSV or Excel files to create multiple orders at once; the system checks the data and creates corresponding orders, saving time and reducing manual errors.
* *Export:* Download a CSV file containing the order list based on current filters, for sales analysis, reconciliation, or reporting.
**b. Secondary function**
* Displays a list of all orders from linked stores or manually created orders, each with a Mockup thumbnail and First Product name for quick recognition.
* Allows filtering by Store and time range, and searching by Order ID or reference ID.
* Allows filtering by Status (Unpaid, Paid, Incomplete, Processing, Shipped, Shipped, ) and other criteria via the Filter dropdown.
* Each row shows: Mockup, First Product, Order ID, Date, Customer, Reference, Tracking, Status, and Total Cost.
**This function will help users:**
* Track the entire order process from creation to payment and fulfillment.
* Reduce errors by clearly displaying order status and total cost.
* Quickly process unpaid or incomplete orders.
2. **Tracking Management**
**Main Functions**
* Concentrates all tracking information for shipped orders.
* Allows filtering by Store and time range, and searching by Order ID or Tracking number.
* Displays details: Order ID, Tracking Number, Reference, Customer, Order Date, Tracking Date, Last Event, and Status (e.g. Pre Transit).
* Allows exporting tracking data via the Export button.
**Purpose**
* Helps users track delivery progress and proactively assist customers when needed.
* Reduces manual tracking time on carriers.
* Minimizes complaints through timely tracking and monitoring.
3. **Ticket**
Tickets – Order Support Request Management
**Main Features**
* Create and track tickets related to fulfillment errors, remakes, refunds, etc.
* Allows filtering by Store, time range, Status, and other criteria, or searching directly.
* Tickets are tracked by status (e.g. New, and further statuses such as Awaiting, Responded, Approved, Rejected as a ticket progresses).
**Purpose**
* Help users work with the support team in a transparent and systematic way.
* Track processing progress when order errors occur.
* Optimize the time taken to resolve refund or remake issues.
**Related article:**
* [How to create an order on BurgerPrints](/orders-production-and-fulfillment/orders/how-to-create-an-order-on-burgerprints.md)
* [How to manage an order on BurgerPrints](/orders-production-and-fulfillment/orders/how-to-manage-an-order-on-burgerprints.md)
* [How to change your order](/policies-and-quality-assurance/policies/how-to-change-your-order.md)
#### Billing
The Billing section is the financial management hub for users on BurgerPrints. This is where you top up your account, manage payment methods, view transaction history, and tax-related information – all in one central location.
Billing comprises four main sub-sections, each serving a specific role in the payment process.
1. **Wallet – Balance and Payment Method Management**
* Displays the **B-Wallet** (Primary for payment) with:
* **Available Balance** – the amount you can use to pay for orders.
* **Pending Balance** – funds that are still pending approval.
* **Add funds** button to deposit funds through various channels: Payoneer, Pingpong, Lianlian, PayPal, credit card, online banking, WorldFirst, and banking transfer.
* **Transfer funds** button to transfer funds from your wallet.
* **Total Spent** – an overview (with a chart) of the amount you have **Paid** and the amount that is still **Unpaid**.
* **Credit Card** – shows your saved credit cards (masked card number) with a KYC status badge (e.g., KYC Verified). Use **Add Credit Card** to link a new card, and the "..." menu on each card to manage it.
* **Other Payment Methods** – lists any additional payment methods you have added. Use **Add Payment** to add a new one. If none has been added, "No Payment" is displayed.
* **Transaction History** link in the top-right corner to quickly open the full list of transactions.
**This Wallet subsection helps users:**
* Ensure their account always has sufficient balance for the system to automatically fulfill orders.
* Centralize all fulfillment payments through one unified wallet (B-Wallet) for easier tracking and reconciliation.
* Securely connect external payment accounts or cards to fund their wallet.
* Easily review paid and unpaid fulfillment costs at a glance.
* Reduce payment errors or orders held due to insufficient funds.
2. **Payment Method – Payment Transaction Tracking**
**B-Wallet** is the only default payment method on the BurgerPrints system. Users cannot change the default payment method to any other option.
**This Payment Method subsection helps users:**
* To centralize all fulfillment payments through one unified wallet (B-Wallet) for easier tracking and reconciliation.
* To allow users to securely connect external payment accounts for funding their wallet.
* To minimize payment errors by standardizing the payment flow and avoiding multiple default payment methods.
3. **Rewards Credit – System-granted credits and incentives**
* **Main Function**
* Rewards Credit is a store-issued balance granted to your account that can be used to compensate or reimburse the value of an order. The credit is automatically applied to future payments or eligible transactions.
* Allows users to manually enter and apply coupon codes provided by BurgerPrints using the Coupon code field and the Apply button.
* If no coupon has been applied, the page displays "No Coupon Applied Yet!".
* Displays coupon status after applying (valid/invalid/expired).
* **Purpose**
* Helps users activate promotional offers or discounts when they have a valid coupon code.
* Ensures promotions are applied correctly before proceeding with payment or order fulfillment.
4. **Taxes – Managing Taxes Related to Orders**
**Main function**
* Value Added Tax (VAT) applies to orders delivered within the European Union (EU).
* Allows you to submit your business VAT ID, so BurgerPrints can calculate VAT correctly and issue invoices properly.
**What you can do on this page**
* View current VAT info under Account Details (Business name, VAT ID(s)). Use **Edit My Account** to update your account information.
* Submit a VAT ID under **Submit VAT** by selecting:
* Country
* VAT ID Number (e.g., DE123456789)
* Tick the confirmation checkbox stating that the VAT ID is registered to your business and should be used for billing and tax reporting going forward, then click **Submit VAT ID**.
* Check VAT ID validation status:
* Valid / Invalid
{% hint style="success" %}
**Notes:** Submitting a VAT ID is not the same as providing an IOSS number (they serve different tax purposes).
{% endhint %}
**Purpose**
* Ensures your EU orders are handled with the correct VAT treatment based on your VAT registration.
* Helps prevent invoicing/tax calculation issues for EU deliveries.
**Related article:**
* [How to set up Payment integration](/integrations-and-store-connections/integrations/how-to-set-up-payment-integration.md)
* [Understanding customs, taxes and international charges](/payments-billing-and-taxes/taxes/understanding-customs-taxes-and-international-charges.md)
#### Store
The Stores section allows users to connect BurgerPrints with sales platforms such as Shopify, Etsy, WooCommerce, OrderDesk, Amazon, TikTok Shop US/UK, and Walmart. Here, users can create new fulfillment stores or link existing stores to synchronize products and orders.
* **Add Store** button to create or connect a new store.
* **All Sales Channels** filter to view stores by sales channel.
* Store list columns:
* **Name** – the store name, with quick links to **Get API key** and **API doc**.
* **Sales Channel** – the platform the store belongs to (e.g., BurgerPrints).
* **Status** – the connection status (e.g., Connected).
* Action icons and a "..." menu to manage each store.
* Pagination controls (items per page, page navigation, go to page).
**The purpose of the Stores section is to:**
* Automatically synchronize both **products and orders** from connected e-commerce platforms to the BurgerPrints system for fast and accurate fulfillment.
* Reduce manual operations and minimize errors related to order entry, product mapping, or missing information.
* Enable centralized management of all connected sales channels in one place, helping users optimize multi-channel operations and scale efficiency.
**Related article:** [**How to connect your store(s) to BurgerPrints**](/integrations-and-store-connections/store-connections.md) **(section)**
#### Report
The Report section provides an overview of your business performance on BurgerPrints. It consolidates key metrics into one place, helping you monitor order results, production efficiency, and shipping performance over time. Use the **Date Filter** (e.g., Previous 3 Months) to choose the period you want to review.
The Report is organized into four tabs:
* **Sale Metrics**
* Total Fulfilled Orders – Total number of orders successfully fulfilled.
* Total Cost – The overall production and fulfillment cost.
* Average Order Value – Average revenue per order.
* Paid Orders – Number of orders that have been successfully paid.
* Remake Order – Number of orders that required remakes.
* Refund Orders – Number of orders refunded.
* Total Cost Per Product – A chart showing the total cost for each product.
* **Product Performance Metrics**: Insights on product-level performance to help evaluate best-sellers and slow-moving items.
* **Production Time Metrics**: Actual Production Time – Tracks how long it takes to produce orders from each fulfillment center.
* **Shipping And Destination Metrics**: Shipping Time & Delivery Area – Displays shipping duration and the regions where orders were delivered.
#### Logs
The **Logs** section records all essential system activities, helping users monitor operations, detect errors quickly, and ensure smooth order processing. All actions, such as import, export, order sync, and automatic payment are stored here with detailed history. Logs includes four sub-sections: Import, Export, Sync, and Auto payment.
* **Import**
* Tracks all uploaded order files (CSV/Excel). Displays **upload time**, **file type/template**, and **processing status** for each upload.
* Status options include:
* **Done** – The file has been processed successfully.
* **Failed** – The system could not process the file.
* Provides **detailed error messages** (if any), such as missing data, invalid format, or incorrect SKUs.
* **Export**
* Stores the full history of exported order data files.
* Shows export type, timestamp, and downloadable files.
* Allows users to revisit previous exports whenever needed.
* **Sync**
* Tracks the order synchronization process from connected stores (Shopify, Etsy, Amazon, TikTok Shop, etc.) into the BurgerPrints Dashboard.
* Displays each sync event with its corresponding status: successful or failed.
* Shows specific error messages if syncing fails.
* **Auto Payment**
* Records all automatic payment transactions for each order.
* Displays order ID, payment amount, timestamp, and status (Success / Failed).
* Shows the reason for failure (e.g., insufficient wallet balance).
* **Purpose of the Logs section:**
* Identify and troubleshoot errors in import, export, sync, and automatic payment.
* Monitor all operational activities related to order processing in one centralized place.
* Reduce risks of missed, delayed, or incorrect orders, especially during peak seasons.
* Speed up customer support resolution, as all required activity details are already available.
**Related article:**
* [How to use the Logs feature for order tracking](/orders-production-and-fulfillment/tracking/how-to-use-the-logs-feature-for-order-tracking.md)
#### Support
The Support section brings together the channels where users can find guidance and get help from BurgerPrints.
* **Help Center** – Provides all the necessary information you need to use the platform.
* **Visit The Blog** – Visit the BurgerPrints blog for articles and updates.
* **Ask The Community** – Connect with the community to get more support and special promotions for community members.
* **Join Telegram Group** – Connect with the BurgerPrints team to get your questions answered as quickly as possible.
#### Setting – Account Settings
The Settings section allows users to set up users, notifications, and affiliate information for their accounts.
* **Account**
* The Account tab allows users to update their personal and business information to ensure they receive the correct benefits from BurgerPrints and that invoices and taxes are handled correctly.
* Please provide the following information completely and accurately:
* **Security:** Manage security settings to keep your account safe.
* **Notification**
* Set up notifications via email, Telegram, etc.
* Customize desired notification types
* **Team Management**
* Add members to co-manage the account
* Grant permissions and monitor activity status
#### Documents – Important Documents & Policies
The Documents section compiles all policies and guidance documents of BurgerPrints.
* Key Documents
* Fulfillment Policy – Production, shipping, refund/remake
* Term & Condition – Terms of Use
* Purpose of Documents section:
* Understand the support process and conditions
* Reduce errors due to policy misunderstandings
* Ensure users operate according to system standards
**Related article:**
* [Understanding the BurgerPrints' shipping policy](/shipping-and-delivery/general/understanding-the-burgerprints-shipping-policy.md)
#### Referrals – Refer a Friend
The Referrals section allows users to share their referral link to receive rewards from BurgerPrints.
The displayed information includes:
* Personal referral link (**Copy** 1 click)
* Search box and time filter (e.g., This month) to review referral results by period
* Referrals – number of people who have registered via the link
* Revenue – revenue generated from referrals
* Points – accumulated reward points
* Unit Sales – number of orders generated from referrals
* List of accepted users, with columns: **User, Date Accepted, Revenue, Points, Unit Sales**
#### Feature Requests – Feature Suggestions
This section allows users to submit suggestions for improving the Dashboard, request new features, or provide feedback on user experience.
How to submit a request:
* Enter a short, descriptive **title**.
* Add **details** for your request, and attach a file if needed.
* Click **Create Post** to submit (or **Cancel** to discard).
You can also browse existing requests (sorted by Trending), search for posts, upvote requests you support, and see the number of comments on each post.
The purpose of this section is:
* Send feedback directly to the Product team
* Track submitted requests
* Help BurgerPrints develop features that meet users' needs
### Tips and Best Practices
* Always review your order statuses daily so you can resolve Incomplete or Unpaid orders before they cause production delays.
* Make sure every shipping address includes complete details such as apartment number, ZIP code, and customer contact information to prevent delivery issues.
* Use store syncing through API whenever possible because it reduces manual errors and keeps product data consistent across platforms.
* Upload orders in bulk using the Import feature when handling high volume, since CSV/Excel imports save time and lower the chance of mistakes.
* Check the Logs section regularly to detect import, sync, or payment issues early and avoid disruptions to your workflow.
* Keep your Media Library organized with clear filenames so you can quickly locate the correct design files during product creation.
* Maintain enough Wallet balance to ensure that orders proceed to fulfillment without interruption.
* Take advantage of Rewards Credit and vouchers whenever available to reduce your overall fulfillment costs.
### Frequently Asked Questions
1. **Why is my order showing as “Incomplete”?**\
This status appears when required information - such as product details, shipping address, print files, or shipping options - is missing or invalid. It may also occur if the synced marketplace order does not provide complete data.
2. **When does an order change to “Paid”?**\
An order becomes “Paid” once payment is successfully processed through your Wallet or another supported payment method. If your Wallet balance is insufficient, the payment will not go through.
3. **Can I edit an order after it has been paid?**\
No. Once an order is paid, it immediately moves into production and cannot be edited. Always double-check product details and shipping information before paying.
4. **Why don’t I see a tracking number for my order?**\
Tracking becomes available only after the fulfillment facility creates a shipping label and hands the package to the carrier. Orders still in production will not show tracking information yet.
5. **Can I upload multiple orders at once?**\
Yes. The Import feature allows you to upload multiple orders using a CSV or Excel file. Make sure the file follows the required BurgerPrints template to avoid errors.
6. **Why is my design file not uploading to the Media Library?**\
Your upload may fail if the file exceeds the maximum allowed size or resolution for the selected product category. Adjust the file accordingly and try again.
7. **What should I do if I cannot connect to my store?**\
Store connection issues usually occur due to missing permissions, expired tokens, or incorrect API credentials. Verify your store’s access settings, and reconnect. If the issue persists, contact Support for assistance.
### Related Articles
* [How to create a BurgerPrints account](/getting-started/settings/how-to-create-a-burgerprints-account.md)
* [Understanding the BurgerPrints fulfillment process](/getting-started/quickstart-and-support/understanding-the-burgerprints-fulfillment-process.md)
* [How to use the Logs feature for order tracking](/orders-production-and-fulfillment/tracking/how-to-use-the-logs-feature-for-order-tracking.md)
