Understanding the BurgerPrints fulfillment process
Overview
This article explains the end-to-end BurgerPrints fulfillment process, from when your customer places an order to when the product is delivered successfully. It is for new users who want to understand how BurgerPrints handles order processing, production, packaging, and shipping.
By understanding the full fulfillment flow and required setup, you can operate correctly, coordinate effectively with the system, and scale your business with confidence on BurgerPrints.
About the BurgerPrints Fulfillment Process
The BurgerPrints fulfillment process defines how an order moves through the system from creation to final delivery. Each step in the process depends on the previous one being completed correctly.For new sellers, understanding this flow is critical. Missing steps such as payment setup or insufficient balance can stop orders from entering production.
The standard fulfillment flow includes:
Creating a BurgerPrints account
Creating orders
Setting up payment and adding funds
Paying for orders (manual or automatic)
Production and packaging
Shipping, tracking, and delivery
Step 1: Create a BurgerPrints Account
Creating a BurgerPrints account is the first required step to start using the fulfillment system.
Your account identifies you in the BurgerPrints system and allows orders, payments, and fulfillment actions to be processed under your business.
Related article: How to create a BurgerPrints account
Step 2: Create Orders on BurgerPrints
After setting up your account, the next step in the fulfillment flow is creating orders. Orders are the trigger that starts payment verification, production, and shipping.
BurgerPrints provides 4 order creation methods, allowing you to choose the approach that best fits your workflow and order volume:
Create orders directly on the BurgerPrints Dashboard Suitable for beginners, testing products, or low to medium order volume.
Create orders using CSV import Suitable for batch order uploads and higher volume operations.
Create orders using the API Suitable for advanced users who want to automate order creation programmatically.
Connect eCommerce stores to sync orders automatically Suitable for sellers who want orders to flow directly from their sales channels into BurgerPrints with minimal manual work.
Supported store connections include:
Shopify
TikTok Shop
WooCommerce
Etsy
Walmart
Order Desk
Prepare a fulfillment store
Each order must be associated with a fulfillment store. Before creating orders, you need to have a store set up.
You can:
Use an existing BurgerPrints store
Create a new fulfillment store with your preferred name
Connect your marketplace store to BurgerPrints
You can manage your stores in the Store Management section of the Dashboard.
What information order must include
Regardless of the creation method, every order must contain complete and valid information, including:
Product variants and SKUs
Valid design files
Shipping address details or shipping label, depending on fulfillment type
Correct quantities and product specifications
After an order is created, BurgerPrints automatically validates the order data. Only orders that pass validation move forward to the Unpaid status and become eligible for payment.
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Step 3: Set Up Payment and Add Funds
Payment setup is required before any order can enter production.
Add payment methods
Adding a payment method allows you to manage billing and fund your Wallet. Payment methods do not automatically charge orders by default. They are used for top-ups.
BurgerPrints supports multiple payment methods, such as:
B-Wallet
Payoneer
Credit cards
Top up via B-Wallet
There are currently 8 supported methods to add funds to the B-Wallet, allowing sellers to choose based on region, fee structure, and processing speed:
Payoneer
Auto top-up (instant, 1% transaction fee)
Manual transfer (credited within 24 hours, Payoneer fees apply)
PingPong
Manual transfer
Credited within 24 hours
0% transaction fee
LianLian
Auto top-up
Credited within 24 hours
0% transaction fee
PayPal Mass Payment
Manual transfer
Credited within 24 hours
0% transaction fee
WorldFirst
Manual transfer
Credited within 24 hours
0% transaction fee
Credit Card
Auto top-up
Funds added instantly
Transaction fees apply based on card type
Bank Transfer (USD)
Manual transfer
Processing time depends on the bank
Online Banking
Redirected to Tazapay payment flow
Funds added after successful payment
0% transaction fee
Note: For manual transfer methods, using the correct transaction note is required to ensure successful payment verification.
How Wallet balance affects fulfillment
Orders with complete information appear in the Unpaid status
Orders move to production only after payment is completed
Maintaining sufficient Wallet balance helps prevent production delays, especially during peak order periods
Related article:
Step 4: Pay for Orders (Manual or Automatic)
After an order passes system validation, it requires payment before entering production.BurgerPrints supports:
Manual payment, where you review and pay orders yourself
Automatic payment (Auto Fulfillment), where eligible orders are paid automatically using your Wallet balance
Manual payment
With manual payment, you control when each order is paid.
Orders appear in the Unpaid status after validation
You review orders and pay them manually from the Dashboard
This method is suitable for low order volume or when you want to review orders before production.
Automatic payment (Auto Fulfillment)
Auto Fulfillment automatically pays eligible orders using your Wallet balance, helping orders move to production without manual action.
To enable Auto Fulfillment:
Go to Wallet, then select Auto Fulfillment
Choose a payment mode:
Automatic mode: the system pays orders every 1, 2, or 6 hours
Set time mode: the system pays orders once daily at a fixed time
Click Active now to turn it on
There are some important notes for Auto Fulfillment:
Make sure your B-Wallet balance is sufficient, or orders will not be paid automatically
You can change settings or turn Auto Fulfillment off at any time in Wallet → Auto Fulfillment
Auto Fulfillment only pays orders that pass system validation and meet payment conditions
Choosing the right payment method
Use manual payment if you want full control or have low order volume
Use Auto Fulfillment if you run high order volume, connect marketplaces, or want to avoid fulfillment delays
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Step 5: Production and Packaging
Once an order is paid, it enters the production stage at the assigned fulfillment facility. An order starts production when its status is Processed.
During this stage:
Design files are prepared according to product specifications
Products are produced based on confirmed order details
Quality checks are completed before packaging
After production, items are packaged securely and prepared for shipping.
Step 6: Shipping, Tracking, and Delivery
After packaging, the order ships with a supported carrier.At this stage:
A tracking number becomes available in the Dashboard
You can monitor delivery progress
You can share tracking information with your customer
The fulfillment process completes when the order is delivered successfully.
Related article: Where can I find my order tracking number?
Tips and Best Practices
Always add funds before order volume.
Monitor your Wallet balance daily if you run active campaigns.
Complete account and billing setup before connecting sales channels.
Review order status regularly to catch issues early.
Keep design files and product information accurate to avoid production delays.
Frequently Asked Questions
Why does my order not move to production?
An order starts production when its status is Processed. To check this, go to Orders in the Dashboard and find orders with the Processed status. Processed means the order is currently in production at the fulfillment facility. If an order does not move to Processed, check these common issues:
The order is still Unpaid
Wallet balance is insufficient
Design files are missing or invalid
Product data needs review (the order may appear as Incompleted)
After fixing the issue, the order continues automatically to production.
Do I need to add funds before receiving orders? Yes. Orders require available balance to enter the production stage.
Where do I track fulfillment progress? You can track each order’s status directly in the Orders section of the Dashboard.
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