Understanding Team manangement and create sub-account

Overview

The Team Management feature allows you to create and manage sub-accounts so you can assign fulfillment tasks or manage different stores with your team, while still keeping full visibility from your main account.Instead of creating multiple independent accounts for different team members, all users can be managed under one Seller ID. This helps the system consolidate the total number of fulfilled items and apply the appropriate pricing tier, which is more beneficial for users.

Team Management is especially useful when you work with fulfillment staff, virtual assistants, or multiple store managers but still want centralized control from one Dashboard.

How to Create and Manage Sub-Accounts

Step 1: Access Team Management

Log in to your main account. In the Dashboard, go to Settings and choose Team Management.

Step 2: Add a New User

Click Add User.

Step 3: Configure Sub-Account Settings

Enter the user’s email address (this will be the sub-account). Fill in the required information and configure permissions, such as:

• Which store(s) the user can access

• What actions the user can perform across the Dashboard, including orders, products, and media (for example, view-only access or the ability to create, edit, or delete data....)

After adding the email, the sub-account will appear in the list with the status “Pending” until the user completes the email confirmation.

Step 4: Email Confirmation

A confirmation email will be sent to the assigned email address.The user needs to:

• Open the email

• Click the confirmation link

• Set up their password

Step 5: Account Activation

Once the confirmation is completed successfully, the sub-account status will appear as “Active” in your main account.

After the account is activated, you can still edit the sub-account’s permissions/ detele this sub-account at any time from the Team Management section.

Step 6: Log In and Start Using

The user can log in at: https://dash.burgerprints.com/authentication/login

They can then start using the Dashboard based on the permissions you have assigned.

Important Notes About Sub-Accounts

• Sub-accounts do not need to be created in advance. You only need to add the user’s email in Team Management and complete the confirmation via email.

• If a user creates an account manually using their email before being added as a sub-account, the system will treat it as an independent account and assign a separate Seller ID. Once an email is linked to a Seller ID, it cannot be added as a sub-account.

Tips and Best Practices

• Make sure the invited email address is entered correctly when adding a sub-account.

• If the invited user does not receive the confirmation email, please contact the support team. The team will help verify the email and resend the invitation if needed.

Frequently Asked Questions

1. Why can’t an email be added as a sub-account? If you see a message indicating that the account already exists when adding a sub-account, it usually means that the email address has already been registered as an independent account and assigned its own Seller ID. Once an email is linked to a Seller ID, it cannot be added as a sub-account. Please use a different email address or contact the support team for further assistance.

Related Articles:

• How to create a BurgerPrints account

• How to contact the BurgerPrints Support Team