# How to connect your TikTok Shop US to BurgerPrints

### **Overview**

This article explains how to connect your TikTok Shop US to BurgerPrints and how the integration works for product listing, order fulfillment, payment, and tracking. When connecting TikTok Shop US with BurgerPrints, you can use the integration either to list products from BurgerPrints to your TikTok Shop US or to sync orders from your TikTok Shop US to BurgerPrints for fulfillment without syncing products. Depending on the selected purpose, orders may follow different fulfillment flows and may require additional information before payment and production can begin.

This guide also helps you understand how to manage payments after orders are synced and how to track order status and shipping updates between BurgerPrints and TikTok Shop US, ensuring a smooth fulfillment process from connection to delivery.

### **How To Connect Your TikTok Shop US to BurgerPrints**

#### **Step 1: Access the BurgerPrints System**

* Go to: <https://dash.burgerprints.com/>
* On the Dashboard, find the **Stores** section.

<figure><img src="/files/bfyixut6PYYv5K3KW4NU" alt=""><figcaption></figcaption></figure>

#### **Step 2: Select TikTok Shop US to Connect**

* In the **Stores** section, choose the **Add new store** button.

<figure><img src="/files/XhnBgTRx90wcWppRSMYx" alt=""><figcaption></figcaption></figure>

* Click **Connect** and you’ll be redirected to the TikTok Shop US login page.

<figure><img src="/files/A7oRYZ6sVY7L5pcT3h0H" alt=""><figcaption></figcaption></figure>

Input **Store URL** to be redirected to the TikTok Shop US login page.

#### **Step 3: Log In to Your TikTok Shop US Account**

Sign in to your TikTok Shop US account to continue the connection process.

<figure><img src="/files/WJKFYEtZJN791lD6HPdk" alt=""><figcaption></figcaption></figure>

#### **Step 4: Authorize Access**

* Select **Approve** to complete the connection.

Once the connection is successful, your TikTok Shop US will appear in the **Stores** section within BurgerPrints.

<figure><img src="/files/q41XaSHPym205CuWasYG" alt=""><figcaption></figcaption></figure>

### **How To Sync Products From BurgerPrints To Your TikTok Shop US**

First, to sync products to TikTok Shop US, you need to [create the product on BurgerPrints](/design-and-product/products/how-to-create-edit-delete-or-sync-products-on-burgerprints.md).

**Syncing products to TikTok Shop US is optional and not required.** When connecting TikTok Shop US with BurgerPrints, users can choose to:

* **Connect TikTok Shop US solely to sync orders for fulfillment purposes**, or
* **Sync products to TikTok Shop US** if you want to manage products directly through the BurgerPrints system

This flexibility allows you to select the setup that best fits your workflow\.You can sync products from BurgerPrints to your TikTok Shop US in two ways:

#### **Method 1: Sync Individual Products**

* Go to the **Product Detail** page.
* Select the product you want to sync and click Sync products to your TikTok Shop US.

<figure><img src="/files/pAmQvMCrCeZ4m4OfcsH6" alt=""><figcaption></figcaption></figure>

#### **Method 2: Sync Multiple Products at Once**

* Use the **Bulk Action** feature to select multiple products.

<figure><img src="/files/PMkraKvd1mDiNqUwGtHF" alt=""><figcaption></figcaption></figure>

* Choose the TikTok Shop US where you want to sync them.

<figure><img src="/files/IJFtibDnuL5wgHaoJ0in" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Notes:** Make sure all product descriptions and information are complete before syncing.&#x20;

Products with missing details will fail to sync, and errors will be logged in **Logs > Sync Product**
{% endhint %}

<figure><img src="/files/8xFAzGvhzPXmNPsJsX1V" alt=""><figcaption></figcaption></figure>

* After pushing products to TikTok Shop US, you can track their status in **Products.**

### How To Sync Orders From Your TikTok Shop US To BurgerPrints Fulfillment

1. #### **Automatic Order Sync**

* TikTok Shop US orders will automatically sync to BurgerPrints within **1 hour** after the store is successfully connected.
* Autosync applies to all AWAITING\_SHIPMENT, PARTIALLY\_SHIPPING orders in the seller’s TikTok Shop US, regardless of whether the products were synced from BurgerPrints or created separately.

{% hint style="success" %}
**Note:** After an order syncs, BurgerPrints may apply Auto Mapping if this store has the feature enabled and valid mapping history exists for the same reference SKU.

[Learn more about Auto Mapping and how it works HERE](/integrations-and-store-connections/store-connections/understanding-burgerprints-auto-mapping-feature.md)
{% endhint %}

**Case 1: For orders where the seller selects the “Shipped by Seller” shipping option on TikTok Shop**

<figure><img src="/files/BWmAoRZhBxdaqm16Gzou" alt=""><figcaption></figcaption></figure>

* Orders shipped by the seller will be synced to BurgerPrints as custom orders with normal base and require manual review before fulfillment.

**Case 2: For orders where the seller selects the “Shipped by TTS” shipping option on TikTok Shop**

<figure><img src="/files/zjDw0zbAu1CzzBPxGYey" alt=""><figcaption></figcaption></figure>

* The order is synced as a label order, with the shipping label already generated on TikTok Shop.

2. #### **Processing Orders in BurgerPrints**

After your orders are successfully synced, BurgerPrints will classify them into different cases based on the information provided. Please follow the instructions below for each case.

To learn how to edit orders in detail and understand the design setup requirements, please refer to  [How to create an order on BurgerPrints](/orders-production-and-fulfillment/orders/how-to-create-an-order-on-burgerprints.md).

**Case 1: Complete information order – Unpaid status**

Orders created from products listed directly on BurgerPrints may fall into this case when all required information is already completed.

**What you need to do:**

* Review the order details.
* Mark the order as **Paid** to proceed with production.

**Case 2: Missing information – Incompleted status**

Orders created from BurgerPrints products may appear as **Incompleted** if required details are missing, such as no base product selected for a specific Location.

**What you need to do:**

* Select the correct **Product** and **Location**.
* Complete the missing information.
* Proceed with payment to move the order to **Unpaid** status.

**Guide to complete order information:**

* Go to **Orders,** choose **Edit** (Pencil icon).
* Edit the order and complete all required information.
* Once the order meets the system requirements, it will move to **Unpaid** status and be ready for payment.

<figure><img src="/files/eIhLa2DXBJAfrHKEjl7l" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
***Tip**: Enable Auto Mapping to automatically fill in missing SKUs and design files based on your order history.* [*Learn more HERE*](/integrations-and-store-connections/store-connections/understanding-burgerprints-auto-mapping-feature.md)
{% endhint %}

**Next step: Pay to start fulfillment**

Once an order is **Unpaid** status, you can complete the payment to start production and shipping.

Please refer to [the related article](/payments-billing-and-taxes/payments/how-to-top-up-your-balance-and-pay-for-orders.md) to learn about available payment options and complete your payment efficiently.

3. #### Updating Tracking Information

After an order is produced and shipped, BurgerPrints will automatically send the tracking number to TikTok Shop US.

TikTok Shop US will then update the order status so your customers can follow their delivery progress.

<figure><img src="/files/yf8Ju3JKJF52JAIKcFZJ" alt=""><figcaption></figcaption></figure>

TikTok Shop US syncs the tracking number and updates the order status for customers.

### Tips and Best Practices

**Always complete product attributes before syncing**

* Avoid duplicate SKUs
* Confirm pricing and shipping settings on TikTok Shop US after sync
* Turn on auto-fulfillment in BurgerPrints to avoid delays

**How fulfillment works based on your connection purpose**

* If you connect TikTok Shop US **only to sync orders,** orders synced from TikTok Shop US will include basic information only and must be edited before fulfillment (Case 3)
* If you sync products from BurgerPrints to TikTok Shop US, orders created from these products may already include sufficient data and follow the standard fulfillment flow (Case 1 or Case 2)

**Managing payment and tracking after connection** \
After your TikTok Shop US is connected and orders are synced, make sure to:

* Set up payment methods to avoid fulfillment delays
* Complete payment for **Unpaid** orders to start production
* Monitor tracking updates, which are automatically sent from BurgerPrints to TikTok Shop US once orders ship

### Frequently Asked Questions

1. **Why can’t my TikTok Shop US connect to BurgerPrints?**

   Your TikTok Shop US may fail to connect if the required API permissions are not granted, your TikTok Shop US account is inactive, or the seller’s TikTok Shop US account does not have admin permissions.
2. **Why are some products failing to sync?**

   Products may fail to sync due to missing descriptions or mandatory attributes, SKU conflicts on TikTok Shop US, or specific errors shown in Logs → Sync Product.
3. **How long does order syncing take?**

   Order syncing typically completes within 1 hour, depending on TikTok Shop US’s API processing speed.
4. **Why does product activation fail when there are more than 9 images?**

   TikTok Shop allows a maximum of **9 product images**. Products with more than 9 mockup images will fail to activate. Please reduce the number of images before activating.
5. **Does a Campaign synced to TikTok Shop US get updated when changes are made in BurgerPrints ?**

   Yes. The updates will be synced, but the seller needs to **inactivate and then activate the Campaign again** to trigger the sync for the updated version.
6. **Why didn’t my TikTok Shop US order auto-map?** \
   Auto Mapping only works when valid mapping history already exists for the same store and reference SKU. If no valid history is found, the order stays **Incompleted** and needs manual review.
7. **Does Auto Mapping work for the first TikTok Shop US order?** \
   No. The first order still needs manual mapping before future repeated orders can auto-map.

### Related Resources <a href="#related-resources" id="related-resources"></a>

* [How to connect your Shopify store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-shopify-store-to-burgerprints.md)
* [How to connect your WooCommerce store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-woocommerce-store-to-burgerprints.md)
* [How to connect your Walmart store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-walmart-store-to-burgerprints.md)
* [How to connect your Etsy store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-etsy-store-to-burgerprints.md)
* [How to connect your BurgerShop store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-burgershop-store-to-burgerprints.md)
* [How to integrate Order Desk with BurgerPrints](/integrations-and-store-connections/store-connections/how-to-integrate-order-desk-with-burgerprints.md)


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