# How to use the Logs feature for order tracking

### Overview

The **Logs feature** has been implemented by BurgerPrints to help users monitor all activities related to the fulfillment process on the system. With this feature, users can transparently oversee all events occurring within their accounts, ensuring the best possible fulfillment experience with BurgerPrints.\
The Logs feature records detailed history of the following activities:

* **Import** *(Order Import, Tracking Import)*: Activities related to uploading orders and tracking codes to the system.
* **Export** *(Product Export, Order Export, Tracking Export, Transaction History Export, Ticket Export)*: Activities related to exporting product files, orders, tracking codes, transaction history, and tickets from the system.
* **Sync** *(Order Sync, Product Sync, Tracking Sync)*: Synchronizing orders from sales channels (such as WooCommerce, Shopify, etc.) to the system, and vice versa – syncing products/tracking from the system back to the channels.
* **Auto Payment**: Records details of automatic payment transactions when using the Auto Fulfillment feature.

### When Should You Use The Logs Feature?

* Logs store data generated during and after the processing of orders uploaded by users via CSV. This feature is designed to provide greater transparency and visibility into the data processing flow.
* Users should use the Logs feature when you want to review all CSV files you have previously imported into the system and check whether orders were successfully created or encountered any issues. This allows you to take corrective actions promptly and avoid delays in order processing and fulfillment.

#### Users should use the Logs feature when you encounter specific issues such as:

* When you import orders via CSV but cannot find them on the Orders page, you can check **Logs,** then select **Import** to verify whether the orders are in **Failed** or **Pending** status.
* When imported orders appear in the system but remain in **Incomplete** status, you can review the error messages or warnings displayed for those orders to identify and resolve the issues.
* When orders are synced from connected marketplaces but are missing required information.
* When orders exist in the marketplace store but are not synced to the BurgerPrints system.
* When you need to export products, orders, tracking, tickets, or transaction history for review or reporting purposes.

### **How To View Import History**

#### **Step 1:** Select the **Logs** tab on the left navigation bar, then choose **Import**.

Here, users can view the history of imported orders and tracking codes uploaded to the system.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FQC96x84wSm0YV5FOea5K%2Fimage.png?alt=media&#x26;token=7ba35909-41ec-4cbe-a8a7-bc1e23d818b4" alt=""><figcaption></figcaption></figure>

#### **Step 2: Filter by time by clicking on “All time” and selecting the desired time range.**

Additionally, you can filter by import status:

* **Done**: The CSV file has been successfully imported into the system. Orders have been created; however, some orders may still contain warnings or validation issues.
* **Failed**: The CSV file could not be imported due to errors, such as incorrect file format or invalid/missing required fields.
* **Pending**: The CSV file is being uploaded and processed by the system. Please wait while the system completes the import process.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FFzlePfytu7wc3qHElXHx%2Fimage.png?alt=media&#x26;token=c7e71e7a-4339-43ad-af3d-9148adca14be" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FM1jMGRs3PxVNmnjjTbQy%2Fimage.png?alt=media&#x26;token=ee4216d3-4833-48e1-be85-cad7a4973da2" alt=""><figcaption></figcaption></figure>

* You can review orders immediately after importing to verify whether they are valid. If an order is not valid, the system will display a warning and clearly indicate the specific issue directly in this section.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2F7eeb6vnJMuBNenwxpE94%2Fimage.png?alt=media&#x26;token=0a06791a-6088-47dc-ad28-e0ececfe0c03" alt=""><figcaption></figcaption></figure>

### **How To View Export History**

#### **Step 1:** Select the **Logs** tab on the left navigation bar, then choose **Export**.

Here, users can view the export history of product files, orders, tracking codes, transaction history, and tickets, including the time of export and download link.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2F4xWrP49AwObnxCEw8UiR%2Fimage.png?alt=media&#x26;token=c318f89e-3c49-4542-98e2-212906b03d2c" alt=""><figcaption></figcaption></figure>

#### **Step 2:** Filter by time by clicking on “All time” and selecting the desired time range.

Additionally, you can filter by export status:

* **Done**
* **Failed**

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FiBeH834qBje5k9WcCW29%2Fimage.png?alt=media&#x26;token=aa226c60-edde-40d6-bfed-60290dc9fce2" alt=""><figcaption></figcaption></figure>

#### **Step 3: Select the data fields you want to export from the system. Users can download the file by clicking the download link (Export File URL).**

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FTcSlqfMuUU1DpkZSiRnO%2Fimage.png?alt=media&#x26;token=339a87aa-ba14-4a2c-a4ba-a06f5d85d90a" alt=""><figcaption></figcaption></figure>

### **How To View Sync History**

#### **Step 1:** Select the **Logs** tab on the left navigation bar, then choose **Sync.**

Here, users can view the history of order synchronization from sales channels to the system, as well as product and tracking synchronization from the system back to the channels.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FBv0inskhH7t1S6MfLra4%2Fimage.png?alt=media&#x26;token=ff04e576-8e8a-439b-9323-2fe8702a325e" alt=""><figcaption></figcaption></figure>

#### **Step 2:** Filter by time using “All time” and select the desired timeframe.

You can also filter by sync status:

* **Done**
* **Failed**
* **Processing**

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FNMivVILzwcqEMi3F1u21%2Fimage.png?alt=media&#x26;token=ad582963-96fd-4697-bfc3-ebe76f5dda54" alt=""><figcaption></figcaption></figure>

#### **Step 3:**

* Select **Sync order** to view the list of orders synced to the system and their corresponding status.
* Select **Sync product** to view the list of products synced from the system to the sales channels.
* Select **Sync tracking** to view the tracking codes synced from the system to the sales channels.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FL9g8Lna4djci5DzLh8bY%2Fimage.png?alt=media&#x26;token=a76cb246-4767-414f-ba30-3a4b81153b68" alt=""><figcaption></figcaption></figure>

### **How To View Auto Payment History**

#### **Step 1:** Select the **Logs** tab on the left navigation bar, then choose **Auto payment**.

Here, users can monitor the detailed history of automatic payment transactions when using the **Auto Fulfillment** feature.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FbOaKwpzwHodM6cPgMdaq%2Fimage.png?alt=media&#x26;token=c4dd3117-3f20-4197-9c52-5832feb37d43" alt=""><figcaption></figcaption></figure>

#### **Step 2:** Filter by time by clicking on “All time” and selecting the desired timeframe.

Additionally, filter by payment status:

* **Done**
* **Failed**
* **Processing**

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2Fye8fMPbTblBsUkztPkvm%2Fimage.png?alt=media&#x26;token=54500b8a-2e25-40ea-8c48-cee9bbe862a0" alt=""><figcaption></figcaption></figure>

#### **Step 3:** Search for order transactions by entering the customer name or Reference ID in the search bar.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FSsPnoTUQH22fDGeDdP5D%2Fimage.png?alt=media&#x26;token=11742f0b-0866-43dc-a34b-87615ae33372" alt=""><figcaption></figcaption></figure>

If you have any questions or encounter difficulties during the usage process, please contact the BurgerPrints support team for timely assistance and clarification.

### Frequently Asked Questions

1. **Why does my order show an error after successfully uploading the CSV file?**\
   Your order may show an error if the CSV file is missing required fields or contains incorrect information.\
   You can check the error details by going to **Logs,** then select **Import** and reviewing the instructions there.
2. **How can I identify errors in imported orders?**\
   You can identify errors in imported orders by reviewing the uploaded CSV file in the **Import History** section. Click on **Detail**, and the system will display the specific error for each order.
3. **What should I do if my order remains in Pending status for too long?**\
   You should also check whether the system shows any specific error messages during the CSV import process. Additionally, please review the order information to ensure all required fields are complete and correctly formatted.\
   If you are unable to determine the cause of the issue, please contact the Support Team for further assistance.

### Related Articles

* [How to create an order on BurgerPrints](https://help.burgerprints.com/orders-production-and-fulfillment/orders/how-to-create-an-order-on-burgerprints)
* [How to contact the BurgerPrints support team](https://help.burgerprints.com/getting-started/quickstart-and-support/how-to-contact-the-burgerprints-support-team)
* [How to track the status of your order after payment](https://help.burgerprints.com/orders-production-and-fulfillment/tracking/how-to-track-the-status-of-your-order-after-payment)
* [Where can I find my order tracking number?](https://help.burgerprints.com/faq-and-troubleshooting/faq/where-can-i-find-my-order-tracking-number)