How to manage payment and invoicing

Overview

BurgerPrints supports invoice requests related to sellers’ orders processed during the service period. Invoices are provided to help sellers manage payments, accounting, and billing records in a clear and transparent manner. Sellers can retrieve invoices for individual orders directly from the BurgerPrints system.

In addition, sellers can request invoices as needed through BurgerPrints Customer Support, depending on their order volume and invoicing requirements.

How to Request an Invoice for a Single Order

Invoices are available for direct download from the BurgerPrints system only after an order has been successfully paid.

Step 1: Select the "Orders" tab from the left navigation bar, then choose "Paid" from the status filter.

• This allows you to view all orders that have been successfully paid on the system.

• In this section, you can filter orders by a customized payment date range and by individual store. In addition, you can search for orders using the Order ID, Order Reference, customer name, or customer email.

Step 2: Open the order for which you want to export the invoice, then download the invoice using the button located at the top-right corner of the screen.

The order invoice will be downloaded in PDF format.

• Example of the downloaded invoice file format:

How to Request Invoices for Multiple Orders and Billing/Top-up Invoices

BurgerPrints is always ready to provide invoices and necessary billing information to sellers, subject to applicable conditions and system availability.

BurgerPrints supports invoice requests related to sellers’ orders processed during the service period.

For cases where sellers need invoices for multiple orders or billing/top-up purposes, requests can be submitted through BurgerPrints Customer Support.

When contacting Customer Support, please prepare the following information to help us process your request efficiently:

• List of Order IDs or Reference IDs

• Requested invoice type (multiple individual invoices or a consolidated billing/top-up invoice)

• Applicable billing period (if any)

Once the request is received and verified, the BurgerPrints Support Team will assist in issuing the corresponding invoices and providing the required billing details.

Tips and Best Practices

• Please prepare a list of Order IDs or Order References before contacting the Support Team

• The Support Team is always available to assist you with invoice requests when needed

Frequently Asked Questions

1. How can I download an invoice for a single order? You can open the details of a successfully paid order and click the Download Invoice button at the top-right corner of the screen to download the PDF file.

2. When will an invoice be available for download? An invoice is available for download only after the order has been successfully paid.

3. How can I request invoices for multiple orders? You can prepare a list of Order IDs or Order References and submit a request to the Support Team for assistance with issuing multiple invoices.

4. Why can’t I download the invoice for my order? Please check the payment status of your order. If the order is not in Paid status, the invoice will not be available for download.

Related Articles

• How to top up your balance and pay for orders

• Understanding customs, tax and international charges

• How to contact the BurgerPrints support team