> For the complete documentation index, see [llms.txt](https://help.burgerprints.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.burgerprints.com/payments-billing-and-taxes/payments/how-to-top-up-your-balance-and-pay-for-orders.md).
# How to top up your balance and pay for orders
### Overview
This article explains how to top up your B-Wallet and use it to pay for orders on the BurgerPrints Dashboard.
B-Wallet is the system’s default and only payment method for fulfillment. All orders must be paid through your wallet before they can move to the production stage. Maintaining sufficient balance ensures your orders are processed without delays.
In this guide, you will learn how to:
* Add funds to your B-Wallet using supported top-up methods
* Pay for individual or multiple orders
* Enable Auto Fulfillment for automatic payment
* Monitor transaction history and fulfillment costs
By understanding how the wallet and payment flow work together, you can manage your account balance efficiently and keep your fulfillment operations running smoothly.
Before you begin, make sure you can access your BurgerPrints account.
### **How To Set Up a Payment Method**
#### **Step 1:** Access the Billing section
Log in to the [**BurgerPrints Dashboard**](http://dash.burgerprints.com/). On the main interface, click on the **Billing** section in the navigation menu.
Billing is your financial management hub. It includes:
* **Wallet**
* **Payment Method**
* **Rewards Credit**
* **Taxes**
Each section supports a different part of the payment and order process.
#### **Step 2: Review the default payment method**
In the **Payment Method** section, B-Wallet is the only default and primary payment method on the BurgerPrints system. Users cannot change the default payment method to any other option.
B-Wallet is BurgerPrints' internal balance used for:
* Paying orders
* Supporting Auto Fulfill
* Receiving refunds
You do not need to manually activate B-Wallet. It is automatically enabled as your default payment method.
To use fulfillment services, you must maintain sufficient balance in your B-Wallet.
{% hint style="success" %}
**Note:** B-Wallet is a **one-way system** - funds cannot be withdrawn.
* Connecting an external funding source allows you to top up your B-Wallet using Payoneer or a Credit Card.
* To learn more about how to connect and verify these payment methods, refer to the detailed guide: [*How To Set Up Payment Integration*](/integrations-and-store-connections/integrations/how-to-set-up-payment-integration.md)*.*
{% endhint %}
#### Step 3: Add funds to your B-Wallet
* Go to **Billing**
In this section, you can see:
* **Total spent:**
* **Paid:** Total amount spent on order fulfillment.
* **Unpaid:** Total of orders awaiting processing.
* **B- Wallet - Credit Card:**
* **Available Balance:** Available balance.
* **Pending Balance:** Amount pending approval.
* **Payment Methods:** Payment Methods to add funds
{% hint style="success" %}
**Notes:**
* *The B-wallet operates as a one-way system, meaning that top-ups and refunds to the wallet are for use on BurgerPrints Fulfillment only and cannot be withdrawn to the user’s existing payment methods.*
* *Top-up funds will undergo approval within 24 hours. Thank you for understanding as we strive to ensure all transactions are secure, maintaining a safe financial flow. Please contact Support for prompt assistance with top-up funds.*
{% endhint %}
* Click **Add Fund**
* Choose your connected payment channel. If **Two-Factor Authentication (2FA)** is not enabled, the user will be prompted to set up 2FA when clicking Add Funds.
* The user can choose **Maybe Later** to skip the 2FA setup and continue adding funds. However, the 2FA setup prompt will be shown again on subsequent **Add Funds** attempts.
* Once the 2FA setup is completed successfully, the **2FA Enabled** status is saved to the user's account. For subsequent Add Funds attempts, users with 2FA Enabled will not be required to set up 2FA again and can proceed directly to the Add Funds screen. Refer to the detailed guide: [*How to create a BurgerPrints account - Enabling Two-Step Verification*](/orders-production-and-fulfillment/orders/how-to-create-an-order-on-burgerprints.md)
* Show the "add funds" pop-up:
* Complete the transaction
Once approved, the balance appears in your B-Wallet and can be used to pay orders.
### Understanding the B-Wallet Top-Up Feature
Top up is the process of adding funds to the B-Wallet for payment of orders and services on the BurgerPrints Dashboard. The main feature of top up is to receive deposits and facilitate fee-free order payments, with support for automatic payment (pay auto) functionality.
To connect a funding source and enable automatic payment for orders, refer to the detailed guide: [*How To Set Up Payment Integration*](/integrations-and-store-connections/integrations/how-to-set-up-payment-integration.md)*.*
{% hint style="success" %}
***Note:***
* *Minimum top-up amount: **$10***
* *Transaction fee: **0-4%**, depending on the payment method.*
* *Refunds to the User are directly credited to the B-Wallet for future fulfillment activity.*
* *The B-Wallet operates as a one-way system. Funds are used only for BurgerPrints fulfillment.*
{% endhint %}
#### How To Top Up Your B-Wallet
**Step 1: Access the wallet**
Log in and click the **avatar** icon in the top-right corner of the Dashboard. The **User Profile** popup displays the user's current balance.
**Step 2: Choose a top-up method**
* Click **Add funds**. If 2FA is enabled, users will not be required to set up 2FA again and can proceed directly to the Add Funds screen. If Two-Factor Authentication (2FA) is not enabled, users will be prompted to set up 2FA when they click Add Funds.
* Show the "add funds" pop-up:
* Select one of the supported top-up methods.
**Currently supported methods:**
* Payoneer
* PingPong
* LianLian
* PayPal Mass Payment
* WorldFirst
* Credit Card
* Bank Transfer (USD)
* Online Banking
### Understanding Each Top-Up Method
#### **How To Top Up B-Wallet via PayPal Mass Payment**
**Step 1: Select PayPal as the top-up method**
Choose **PayPal** as the top-up method.
**Step 2: Transfer funds via PayPal Mass Payment**
* Transfer funds to the receiving account: ****.
* Use the required transaction note:
`Seller Code + BGyymmddTU`
Example: `A46489 BG260102TU`
⚠️ Using the correct transaction note is required for successful verification.
**Step 3: Enter top-up details**
* Select a default amount suggested by the system, or enter the amount you want to top up in the **Enter amount in USD** field.
* Enter transaction ID, then click **“Confirm”**
⚠️ **Important: Click Confirm to complete your top-up request.**
If you do not click **Confirm**, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process on the Dashboard before leaving the page.
* Funds will be credited to your wallet within 24 hours with a **0%** transaction fee.
#### How To Auto Top Up B-Wallet via Credit Card
**Step 1: Select Credit Card as the top-up method**
Choose **Credit Card** as the top-up method.
**Step 2: Link your credit card**
Link your credit card to the B-Wallet by following the on-screen instructions.
You must complete KYC verification when you attempt to add a new credit or debit card to your account. If you have never completed KYC before, you cannot add a card until verification is finished. Refer to the detailed guide: [*How To Set Up Payment Integration.*](/integrations-and-store-connections/integrations/how-to-set-up-payment-integration.md)
Upon successful KYC, a credit card pop-up is displayed.
**Step 3: Enter the top-up amount**
* Select a default amount suggested by the system, or enter the amount you want to top up in the **Enter amount in USD** field.
**Step 4: Confirm the top-up request**
* Click **Confirm**to complete the process.
* The funds will be transferred to your wallet instantly, with transaction fees ranging **from $2.9 to $4.4 + $0.3**, depending on the card type.
⚠️ **Important: Click Confirm to complete your top-up request.**
If you do not click **Confirm**, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process on the Dashboard before leaving the page.
#### **How To Top Up B-Wallet via Payoneer**
BurgerPrints supports 2 different ways to top up your B-Wallet using Payoneer:
* **Method 1: Auto Top-Up (Link Account)**
* **Method 2: Manual Transfer**
These are 2 separate methods. Choose the one that fits your workflow.
**Method 1: Auto Top-up via Payoneer**
**Step 1: Select Payoneer as the top-up method**
In the **Add funds** interface, select **Payoneer** as the top-up method, then click **Pay With Payoneer**.
**Step 2: Link your Payoneer account**
* Log in to your Payoneer account
* Follow the on-screen instructions to authorize the connection
**Step 3: Enter the top-up amount**
Select a default amount suggested by the system, or enter the amount you want to top up in the **Enter amount in USD** field.
**Step 4: Submit the top-up request**
Click **Submit** to complete the top-up process.
{% hint style="success" %}
**Important: Click Submit to complete your top-up request.**
If you do not click **Submit**, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
{% endhint %}
The funds will be immediately added to your B-Wallet with a **1%** transaction fee.
**Method 2: Manual Top up via Payoneer**
**Step 1: Select Payoneer as the top-up method**
In the **Add funds** interface, select **Payoneer**, then click **Make a payment**.
**Step 2: Review the receiving account details**
The system displays the Payoneer receiving account information.
Transferred funds are credited to your B-Wallet within 24 hours after verification.
**Payoneer receiving accounts:**
* **** – Singapore account
* **** – Vietnam account
**Step 3: Transfer funds from your Payoneer account**
Transfer funds to one of the receiving accounts above using the following transaction note:
**Seller Code + BGyymmddTU**
Example: `A46489 BG260102TU`
⚠️ Using the correct transfer content is required for successful payment verification.
**Step 4: Understand Payoneer transaction fees**
Payoneer applies the following transaction fees:
* Same country: $3 per transaction
* Different country: 0.6% per transaction (minimum $3)
{% hint style="success" %}
**Note:** These fees are charged by Payoneer and are not affiliated with BurgerPrints.
{% endhint %}
**Step 5: Enter the top-up amount**
Select a default amount suggested by the system, or enter the amount you want to top up in the **Enter amount in USD** field.
**Step 6: Submit the transaction details**
After completing the transfer, enter the **amount** and **transaction ID**, then click **Submit**.
{% hint style="success" %}
**Important: Click Submit to complete your top-up request.**
If you do not click **Submit**, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
{% endhint %}
Funds are credited to your B-Wallet within 24 hours after verification.
#### **How To Top Up B-Wallet via PingPong**
**Step 1: Select PingPong as the top-up method**
Choose **PingPong** as the top-up method.
**Step 2: Transfer funds from your PingPong account**
* Transfer funds to the receiving account: ****.
* Use the required transaction note:
`Seller Code + BGyymmddTU`
Example: `A46489 BG260102TU`
⚠️ Using the correct transaction note is required for successful verification.
**Step 3: Enter top-up details**
* Select a default amount suggested by the system, or enter the amount you want to top up in the **Enter amount in USD** field.
* After completing the transfer, enter the amount and transaction ID, then click **“Submit.”**
{% hint style="success" %}
⚠️ **Important: Click Submit to complete your top-up request.**
If you do not click **Submit**, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
{% endhint %}
* Funds will be credited to your wallet within 24 hours, with a 0% transaction fee.
#### **How To Auto Top Up B-Wallet via LianLian**
**Step 1: Select LianLian as the top-up method**
* Choose **LianLian** as the top-up method.
**Step 2: Enter the top-up amount**
Select a default amount suggested by the system, or enter the amount you want to top up in the **Enter amount in USD** field.
**Step 3: "Continue to LianLian" the top-up request**
* Click **"Continue to LianLian"** to complete the process.
* Funds will be credited to your wallet within 24 hours, with a **0%** transaction fee.
⚠️ **Important: Click "Continue to LianLian" to complete your top-up request.**
If you do not click **"Continue to LianLian",** the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process on the Dashboard before leaving the page.
* Click **"Continue to LianLian"** to complete the process.The system redirects to LianLian Global to complete the top-up process for authentication and payment via the platform's official cross-border payment gateway.
#### How To Top Up B-Wallet via WorldFirst
**Step 1: Select WorldFirst as the top-up method**
Choose **WorldFirst** as the top-up method.
**Step 2: Transfer funds from your WorldFirst account**
* Transfer funds from your **Zyla account** to the receiving account:
**Zyla (WorldFirst US)**
Account ID: **Zyla-281034151158238001741867**
* Use the required transaction note:
`Seller Code + BGyymmddTU`
Example: `A46489 BG260102TU`
⚠️ Using the correct transaction note is required for successful verification.
**Step 3: Enter top-up details**
* Select a default amount suggested by the system, or enter the amount you want to top up in the **Enter amount in USD** field.
* Enter transaction ID, then click **“Confirm”**
⚠️ **Important: Click Confirm to complete your top-up request.**
If you do not click **Confirm,** the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process on the Dashboard before leaving the page.
#### **How To Top Up B-Wallet via Bank Transfer**
**Step 1: Select Bank Transfer as the top-up method**
Choose **Bank Transfer** as the top-up method.
**Step 2: Complete the bank transfer**
* Complete the transfer using the bank details shown on the Dashboard.
* Use the required transaction note:
`Seller Code + BGyymmddTU`
Example: `A46489 BG260102TU`
**Step 3: Enter top-up details**
* Select a default amount suggested by the system, or enter the amount you want to top up in the **Enter amount in USD** field.
* Enter transaction ID, then click **“Confirm”** to complete the request.
⚠️ **Important: Click Confirm to complete your top-up request.**
If you do not click **Confirm**, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
{% hint style="success" %}
***Note:** The transaction process may take several hours or days, depending on your bank.*
{% endhint %}
#### **How To Top Up B-Wallet via Online Banking**
**Step 1: Select Online Banking as the top-up method**
Choose **Online Banking** as the top-up method.
\
**Step 2: Enter top-up details**
* Select a default amount suggested by the system, or enter the amount you want to top up in the **Enter amount in USD** field.
* Enter transaction ID, **s**elect your country
**Step 3: Complete the payment**
* Click **Confirm**.
⚠️ **Important: Click Confirm to complete your top-up request.**
If you do not click **Confirm**, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process on the Dashboard before leaving the page.
* The system will direct you to the Tazapay Payment form to complete the transaction.
* Upon successful payment, funds will be added to your wallet with a 0% transaction fee.
### How to Check Transaction History and Download Payment Receipts
#### View Transaction History
Go to **Billing** and select Transaction History page to view your transaction history.
#### Download Payment Receipts
A **Payment Receipt** confirms that BurgerPrints has received your wallet top-up payment. It serves as proof of payment and **is not an invoice**.
**Download a single Payment Receipt**
Step 1: Go to **Billing** tab and scroll down to **Transaction History** section.
Step 2: Find an **Approved** top-up transaction.
Step 3: Click the **Download Payment Receipt** icon to download the receipt as a PDF.
**Download multiple Payment Receipts**
To download multiple receipts at once, click **Download Receipt** at the top of the Transaction History table and choose either:
* **Current Page** - Download receipts for all approved top-up transactions displayed on the current page.
* **Selected** - Download receipts only for the approved transactions you have selected.
{% hint style="success" %}
**Note:** Only approved top-up transactions are eligible for download.
{% endhint %}
**Information included on the Payment Receipt**
Customer information on the receipt is taken from the My profile section in **Settings,** select account (Business Name is used when available; otherwise, Full Name). The issuing legal entity depends on the payment method used:
* **Payoneer, Tazapay:** **LEADSGEN MEDIA PTE. LTD.**
* **Payment platforms (PingPong, WorldFirst (Zyla), LianLian, PayPal), Bank Transfer (Wire Transfer or Wise), and Credit Card (Stripe): LEADSGEN USA LLC.**
{% hint style="success" %}
**Note:**
* Payment Receipts use the account information available when the top-up transaction is approved. Any updates to your account information will apply only to future approved top-up transactions.
* The latest Payment Receipt generated by BurgerPrints is the official version. Any changes made to the document outside the BurgerPrints system will not be reflected in our records.
{% endhint %}
### **How To Use Reward Vouchers From Rewards Credit**
**Quick reminder:** Reward vouchers apply through Rewards Credit and are used automatically at checkout.
#### Step 1: Go to Rewards credit
* Log in to your BurgerPrints Dashboard.
* Go to Billing, then click Rewards credit.
You see the Rewards credit page with the Coupon code field.
#### Step 2: Apply the reward voucher
* Enter your reward voucher code in the Coupon code field.
* Click **Apply.**
The voucher is added to your Rewards credit balance.
#### Step 3: Use Rewards credit when creating an order
* Go to Orders and create a new order as usual. You do not need to manually enter the voucher again when placing an order.
* On the order summary or payment section, the system automatically applies available Rewards credit. The order total updates reflect the deducted reward amount.
#### Tips And Best Practices
* Use direct deduction codes only at order creation. They do not apply after the order is submitted.
* Check the expiry date and usage limits of your voucher or discount code.
* Make sure you enter codes exactly as provided, including capital letters if applicable.
* Rewards Credit applies only if you have enough balance to cover part or all of the order total.
* One order may have limitations on combining multiple discounts or rewards.
### **How To Pay for Orders**
After creating an order on the system, if the order is in **Unpaid** status, you can proceed with payment using one of two methods: pay for each order individually or pay for multiple orders at once.
#### **Method 1: Pay for individual orders**
**Step 1: Access unpaid orders**
Go to **Orders**, then click the My **Orders** tab. Unpaid orders display the **Unpaid** status.
**Step 2: Pay the order**
Hover over the order you want to pay, then click **Pay** in the top-right corner.
#### **Method 2: Pay for multiple orders at once**
**Step 1: Select multiple orders**
In the **All Orders** interface, tick the checkboxes next to the order creation dates for the orders you want to pay.
**Step 2: Open the payment interface**
* Click **Pay** above the **Order ID** column.
* The system redirects you to the Payment Processing interface.
**Step 3: Review selected orders**
* You see a list of selected orders and the total amount to be paid.
* If you do not want to pay for a specific order, click the trash bin icon to remove it from the list.
**Step 4: Confirm payment**
* Click **Pay USD ...**, then click **Confirm** in the confirmation dialog.
* The system deducts the corresponding amount directly from your B-Wallet.
**Step 5: Verify payment status**
* After successful payment, you return to the **My Orders** page.
* The order status updates to **Paid**, and the orders move to the processing and production stage.
### **How To Enable Auto Fulfillment**
The Auto Fulfillment feature helps automatically pay for eligible orders in the BurgerPrints system, saving time for Sellers and ensuring a smooth fulfillment process.
**Step 1:** **Access Auto Fulfillment**
Method 1: Log in to your BurgerPrints account. From the dashboard, select **Auto Fulfillment.**
Method 2: Go to **billing** and you see the Wallet page select **Auto Fulfillment.**
**Step 2:** Choose one of the two automatic payment modes:
* **Automatic Mode (Automatically):** The system will check and automatically pay for eligible orders based on the cycle you select. Time options: **1 hour, 2 hours, 6 hours.**
* **Set Time Mode (Set time):** You can set a fixed time each day for the system to check and automatically pay for eligible orders. Select the time in a **24-hour format** (e.g., 00:00, 12:00, 18:30, etc.).
**Step 3:** After choosing your desired mode, click **“Active now”** to activate it.
{% hint style="success" %}
***Note:***
* *Make sure your B-Wallet account has sufficient balance for the system to automatically pay for orders.*
* *You can change or turn off Auto Fulfillment at any time in **Wallet → Auto Fulfillment.***
* The Auto Fulfillment feature helps automatically pay for eligible orders in the BurgerPrints system, saving time for Sellers and ensuring a smooth fulfillment process.
{% endhint %}
### Tips and Best Practices
* Always make sure your **B-Wallet balance is sufficient** before creating or paying for orders to avoid payment delays.
* Set **B-Wallet as the primary payment method** if you frequently use wallet balance for fulfillment.
* Use **Auto Fulfillment** to automatically pay for eligible orders and reduce manual payment work.
* When topping up via manual transfer methods, always use the **correct transaction note format**: \
**Seller Code + BGyymmddTU** to ensure successful verification.
* Check the **transaction fees** of each top-up method before proceeding, as fees vary by provider.
* Review your **Transaction History** regularly to track spending, pending approvals, and fulfillment costs.
* Top-up funds and refunds in the B-Wallet are used for **BurgerPrints fulfillment only** and cannot be withdrawn.
### Frequently Asked Questions
1. **What happens if my order is not paid?** \
Orders with the **Unpaid** status do not move to the production stage until payment is completed.
2. **How long does it take for top-up funds to be credited to my B-Wallet?** \
Depending on the top-up method, funds are credited instantly or within 24 hours after verification.
3. **Can I withdraw money from my B-Wallet to my bank or card?** \
No. The B-Wallet operates as a one-way system. Funds are used only for BurgerPrints fulfillment.
4. **Why is my credit card showing a Pending status?** \
Your credit card must be verified by completing the identity verification process before it can be used.
5. **What happens if Auto Fulfillment is enabled but my wallet balance is insufficient?** \
The system cannot automatically pay for orders until your B-Wallet has enough balance.
6. **Can I change or turn off Auto Fulfillment later?** \
Yes. You can change the payment mode or turn off Auto Fulfillment at any time in **Wallet**, then **Auto Fulfillment**.
### Related Articles
* [Understanding the BurgerPrints dashboard](/getting-started/quickstart-and-support/understanding-the-burgerprints-dashboard.md)
* [Understanding the fulfillment process](/orders-production-and-fulfillment/tracking/understanding-the-fulfillment-process.md)
* [Understanding customs, tax and international charges](/payments-billing-and-taxes/taxes/understanding-customs-taxes-and-international-charges.md)
