How to top up your balance and pay for orders
Overview
This article explains how to top up your B-Wallet and use it to pay for orders on the BurgerPrints Dashboard.
B-Wallet is the system’s default and only payment method for fulfillment. All orders must be paid through your wallet before they can move to the production stage. Maintaining sufficient balance ensures your orders are processed without delays.
In this guide, you will learn how to:
Add funds to your B-Wallet using supported top-up methods
Pay for individual or multiple orders
Enable Auto Fulfillment for automatic payment
Monitor transaction history and fulfillment costs
By understanding how the wallet and payment flow work together, you can manage your account balance efficiently and keep your fulfillment operations running smoothly.
Before you begin, make sure you can access your BurgerPrints account.
How To Set Up a Payment Method
Step 1: Access the Billing section
Log in to the BurgerPrints Dashboard. On the main interface, click on the Billing section in the navigation menu.
Billing is your financial management hub. It includes:
Wallet
Payment Method
Rewards Credit
Taxes
Each section supports a different part of the payment and order process.
Step 2: Review the default payment method
In the Payment Method section, B-Wallet is the only default and primary payment method on the BurgerPrints system. Users cannot change the default payment method to any other option.
B-Wallet is BurgerPrints' internal balance used for:
Paying orders
Supporting Auto Fulfill
Receiving refunds
You do not need to manually activate B-Wallet. It is automatically enabled as your default payment method.
To use fulfillment services, you must maintain sufficient balance in your B-Wallet.
Note: B-Wallet is a one-way system - funds cannot be withdrawn.
Connecting an external funding source allows you to top up your B-Wallet using Payoneer or a Credit Card.
To learn more about how to connect and verify these payment methods, refer to the detailed guide: How To Set Up Payment Integration.
Step 3: Add funds to your B-Wallet
Go to Billing
Select the Wallet tab
Click Add Fund
Choose your connected payment channel
Complete the transaction
Once approved, the balance appears in your B-Wallet and can be used to pay orders.
Understanding the B-Wallet Top-Up Feature
Top up is the process of adding funds to the B-Wallet for payment of orders and services on the BurgerPrints Dashboard. The main feature of top up is to receive deposits and facilitate fee-free order payments, with support for automatic payment (pay auto) functionality.
To connect a funding source and enable automatic payment for orders, refer to the detailed guide: How To Set Up Payment Integration.
Note:
Minimum top-up amount: $10
Transaction fee: 0-4%, depending on the payment method.
Refunds to the User are directly credited to the B-Wallet for future fulfillment activity.
The B-Wallet operates as a one-way system. Funds are used only for BurgerPrints fulfillment.
How To Top Up Your B-Wallet
Step 1: Access the wallet
Log in and click the wallet icon displaying the current balance in the top-right corner of the Dashboard.
Step 2: Choose a top-up method
Click Add fund.
Select one of the supported top-up methods.
Currently supported methods:
Payoneer
PingPong
LianLian
PayPal Mass Payment
WorldFirst
Credit Card
Bank Transfer (USD)
Online Banking
Understanding Each Top-Up Method
How To Top Up B-Wallet via Payoneer
BurgerPrints supports 2 different ways to top up your B-Wallet using Payoneer:
Method 1: Auto Top-Up (Link Account)
Method 2: Manual Transfer
These are 2 separate methods. Choose the one that fits your workflow.
Method 1: Auto Top-up via Payoneer
Step 1: Select Payoneer as the top-up method
In the Add fund interface, select Payoneer as the top-up method, then click Pay With Payoneer.
Step 2: Link your Payoneer account
Log in to your Payoneer account
Follow the on-screen instructions to authorize the connection
Step 3: Enter the top-up amount
Type the amount you want to add into the Type amount… field.
Step 4: Submit the top-up request
Click Submit to complete the top-up process.
Important: Click Submit to complete your top-up request.
If you do not click Submit, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
The funds will be immediately added to your B-Wallet with a 1% transaction fee.
Method 2: Manual Top up via Payoneer
Step 1: Select Payoneer as the top-up method
In the Add fund interface, select Payoneer, then click Make a payment.
Step 2: Review the receiving account details
The system displays the Payoneer receiving account information.
Transferred funds are credited to your B-Wallet within 24 hours after verification.
Payoneer receiving accounts:
[email protected] – Singapore account
[email protected] – Vietnam account
Step 3: Transfer funds from your Payoneer account
Transfer funds to one of the receiving accounts above using the following transaction note:
Seller Code + BGyymmddTU
Example: A46489 BG260102TU
Using the correct transfer content is required for successful payment verification.
Step 4: Understand Payoneer transaction fees
Payoneer applies the following transaction fees:
Same country: $3 per transaction
Different country: 0.6% per transaction (minimum $3)
Note: These fees are charged by Payoneer and are not affiliated with BurgerPrints.
Step 5: Enter the top-up amount
Enter the amount you want to top up in the Type amount… field.
Step 6: Submit the transaction details
After completing the transfer, enter the amount and transaction ID, then click Submit.
Important: Click Submit to complete your top-up request.
If you do not click Submit, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
Funds are credited to your B-Wallet within 24 hours after verification.
How To Top Up B-Wallet via PingPong
Step 1: Select PingPong as the top-up method
Choose PingPong as the top-up method.
Step 2: Transfer funds from your PingPong account
Transfer funds to the receiving account: [email protected].
Use the required transaction note:
Seller Code + BGyymmddTU
Example: A46489 BG260102TU
Using the correct transaction note is required for successful verification.
Step 3: Enter top-up details
Enter the amount you want to top up in the Type amount… field.
After completing the transfer, enter the amount and transaction ID, then click “Submit.”
⚠️ Important: Click Submit to complete your top-up request.
If you do not click Submit, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
Funds will be credited to your wallet within 24 hours, with a 0% transaction fee.
How To Auto Top Up B-Wallet via LianLian
Step 1: Select LianLian as the top-up method
Choose LianLian as the top-up method.
Click Pay With LianLian.
Step 2: Enter the top-up amount
Enter the amount you want to add in the Type amount… field.
Step 3: Submit the top-up request
Click Submit to complete the process.
Funds will be credited to your wallet within 24 hours, with a 0% transaction fee.
Important: Click Submit to complete your top-up request.
If you do not click Submit, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
How To Top Up B-Wallet via PayPal Mass Payment
Step 1: Select PayPal as the top-up method
Choose PayPal as the top-up method.
Step 2: Transfer funds via PayPal Mass Payment
Transfer funds to the receiving account: [email protected].
Use the required transaction note:
Seller Code + BGyymmddTU
Example: A46489 BG260102TU
Using the correct transaction note is required for successful verification.
Step 3: Enter top-up details
Enter the amount you want to top up in the Type amount… field.
Enter transaction ID, then click “Submit.”
Important: Click Submit to complete your top-up request.
If you do not click Submit, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
Funds will be credited to your wallet within 24 hours with a 0% transaction fee.
How To Top Up B-Wallet via WorldFirst
Step 1: Select WorldFirst as the top-up method
Choose WorldFirst as the top-up method.
Step 2: Transfer funds from your WorldFirst account
Transfer funds from your Zyla account to the receiving account:
Zyla (WorldFirst US)
Account ID: Zyla-281034151158238001741867
Use the required transaction note:
Seller Code + BGyymmddTU
Example: A46489 BG260102TU
Using the correct transaction note is required for successful verification.
Step 3: Enter top-up details
Enter the amount you want to top up in the Type amount… field.
Enter transaction ID, then click “Submit.”
Important: Click Submit to complete your top-up request.
If you do not click Submit, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
How To Auto Top Up B-Wallet via Credit Card
Step 1: Select Credit Card as the top-up method
Choose Credit Card as the top-up method.
Step 2: Link your credit card
Link your credit card to the B-Wallet by following the on-screen instructions.
Step 3: Enter the top-up amount
Enter the amount you want to add in the Type amount… field.
Step 4: Submit the top-up request
Click Submit to complete the process.
The funds will be transferred to your wallet instantly, with transaction fees ranging from $2.9 to $4.4 + $0.3, depending on the card type.
Important: Click Submit to complete your top-up request.
If you do not click Submit, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
How To Top Up B-Wallet via Bank Transfer
Step 1: Select Bank Transfer as the top-up method
Choose Bank Transfer as the top-up method.
Step 2: Complete the bank transfer
Complete the transfer using the bank details shown on the Dashboard.
Use the required transaction note:
Seller Code + BGyymmddTU
Example: A46489 BG260102TU
Step 3: Enter top-up details
Enter the amount you want to top up in the Type amount… field.
Click Submit to complete the request.
Important: Click Submit to complete your top-up request.
If you do not click Submit, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
Note: The transaction process may take several hours or days, depending on your bank.
How To Top Up B-Wallet via Online Banking
Step 1: Select Online Banking as the top-up method
Choose Online Banking as the top-up method.
Step 2: Enter top-up details
Enter the amount you want to top up in the Type amount… field.
Select your country.
Step 3: Complete the payment
Click Submit.
Important: Click Submit to complete your top-up request.
If you do not click Submit, the system does not record your request and the funds are not added to your B-Wallet automatically, even if the transfer is successful. Always complete the process in the Dashboard before leaving the page.
The system will direct you to the Tazapay Payment form to complete the transaction.
Upon successful payment, funds will be added to your wallet with a 0% transaction fee.
How To Check Transaction and Usage History
Click the wallet icon next to your account to view a summary of all top-up transactions and usage history.
In this section, you can see:
Fulfillment Cost:
Paid: Total amount spent on order fulfillment.
Pending: Total of orders awaiting processing.
My Wallet – Credit Card:
Current Balance: Available balance.
Pending Approval: Amount pending approval.
Transaction History: Payment history for orders.
Note:
The B-wallet operates as a one-way system, meaning that top-ups and refunds to the wallet are for use on BurgerPrints Fulfillment only and cannot be withdrawn to the user’s existing payment methods.
Top-up funds will undergo approval within 24 hours. Thank you for understanding as we strive to ensure all transactions are secure, maintaining a safe financial flow. Please contact Support for prompt assistance with top-up funds.
How To Pay for Orders
After creating an order on the system, if the order is in Unpaid status, you can proceed with payment using one of two methods: pay for each order individually or pay for multiple orders at once.
Method 1: Pay for individual orders
Step 1: Access unpaid orders
Go to Orders, then click the All Orders tab.
Unpaid orders display the Unpaid status.
Step 2: Pay the order
Hover over the order you want to pay, then click Pay in the top-right corner.
Method 2: Pay for multiple orders at once
Step 1: Select multiple orders
In the All Orders interface, tick the checkboxes next to the order creation dates for the orders you want to pay.
Step 2: Open the payment interface
Click Pay above the Order ID column.
The system redirects you to the Payment Processing interface.
Step 3: Review selected orders
You see a list of selected orders and the total amount to be paid.
If you do not want to pay for a specific order, click the trash bin icon to remove it from the list.
Step 4: Confirm payment
Click Pay, then click Confirm in the confirmation dialog.
The system deducts the corresponding amount directly from your B-Wallet.
Step 5: Verify payment status
After successful payment, you return to the All Orders page.
The order status updates to Paid, and the orders move to the processing and production stage.
How To Enable Auto Fulfillment
The Auto Fulfillment feature helps automatically pay for eligible orders in the BurgerPrints system, saving time for Sellers and ensuring a smooth fulfillment process.
Step 1: Log in to your BurgerPrints account. From the dashboard, select Auto Fulfillment.
Step 2: Choose one of the two automatic payment modes:
Automatic Mode (Automatically): The system will check and automatically pay for eligible orders based on the cycle you select. Time options: 1 hour, 2 hours, 6 hours.
Set Time Mode (Set time): You can set a fixed time each day for the system to check and automatically pay for eligible orders. Select the time in 24-hour format (e.g., 00:00, 12:00, 18:30, etc.).
Step 3: After choosing your desired mode, click “Active now” to activate it.
Note:
Make sure your B-Wallet account has sufficient balance for the system to automatically pay for orders.
You can change or turn off Auto Fulfillment at any time in Wallet → Auto Fulfillment.
Tips and Best Practices
Always make sure your B-Wallet balance is sufficient before creating or paying for orders to avoid payment delays.
Set B-Wallet as the primary payment method if you frequently use wallet balance for fulfillment.
Use Auto Fulfillment to automatically pay for eligible orders and reduce manual payment work.
When topping up via manual transfer methods, always use the correct transaction note format: Seller Code + BGyymmddTU to ensure successful verification.
Check the transaction fees of each top-up method before proceeding, as fees vary by provider.
Review your Transaction History regularly to track spending, pending approvals, and fulfillment costs.
Top-up funds and refunds in the B-Wallet are used for BurgerPrints fulfillment only and cannot be withdrawn.
Frequently Asked Questions
What happens if my order is not paid? Orders with the Unpaid status do not move to the production stage until payment is completed.
How long does it take for top-up funds to be credited to my B-Wallet? Depending on the top-up method, funds are credited instantly or within 24 hours after verification.
Can I withdraw money from my B-Wallet to my bank or card? No. The B-Wallet operates as a one-way system. Funds are used only for BurgerPrints fulfillment.
Why is my credit card showing a Pending status? Your credit card must be verified by completing the identity verification process before it can be used.
What happens if Auto Fulfillment is enabled but my wallet balance is insufficient? The system cannot automatically pay for orders until your B-Wallet has enough balance.
Can I change or turn off Auto Fulfillment later? Yes. You can change the payment mode or turn off Auto Fulfillment at any time in Wallet, then Auto Fulfillment.
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