Understanding KYC verification and card management
Overview
This article explains the identity verification (KYC) process required before adding a new credit or debit card to your BurgerPrints account. It is for users who want to add payment methods and need to understand the verification requirements and card management rules.
You will learn how KYC verification works, the verification status indicators, card addition rules, and the security limits that apply to new cards and top-ups. After reading this article, you will be able to complete verification successfully and add cards with confidence.
Before you begin, make sure you have an accepted form of government-issued identification (ID card, passport, or driver’s license) and access to your BurgerPrints account.
About KYC Verification Process
KYC (Know Your Customer) is a standard security practice that helps us verify your identity, protect your account from fraud, and comply with payment regulations.
When Is KYC Required?
You must complete KYC verification when you attempt to add a new credit or debit card to your account. If you have never completed KYC before, you cannot add a card until verification is finished.
Each account only needs to complete KYC once. Existing cards that were previously approved remain usable without additional verification.
KYC Status Indicators
On the Payment Method screen, you will see one of these status tags:
Not Verified
You have not completed identity verification. Follow the on-screen instructions to begin.
KYC Verifying
Your verification request is submitted and waiting for review.
KYC Verified
Your identity is verified. You can now add cards.
How To Complete KYC
Step 1: Go to Payment Method
Open your BurgerPrints account and navigate to the Payment Method screen.
Step 2: Start the verification process
Tap "Add Credit Card" . If your account is not verified, the KYC process begins automatically.
Step 3: Follow the verification instructions
Select your country from the list.
You will see a QR code or a link to complete verification through our trusted third-party verification partner.
Scan the QR code or copy the link to open the verification page on your device.
Step 4: Submit your identity documents
Provide the required information and upload a clear image of your government-issued identification (ID card, passport, residence permit or driver’s license). You may also need to take a photo of yourself as part of the verification process.
Step 5: Wait for review
Your submission is reviewed by our third-party verification partner and our team. You will receive a system notification once a decision is made.
What Happens After Submission?
Approved: Your status changes to KYC Verified. You can now add and use cards.
Failed: Your status reverts to Not Verified. You receive a notification with the reason and can submit a new request.
How to add and activate a Card
Step 1: Navigate to Payment Method
Open your BurgerPrints account and go to the Payment Method screen.
Step 2: Tap "Add Credit Card"
The Add Card dialog appears.
Step 3: Enter your card information
Fill in the required fields:
Card number
Expiry date
CVV
Step 4: Confirm the addition
Tap Save to add the card, or Cancel to stop the action.
A temporary $0.50 verification charge is applied to check if your card is active. This charge is refunded automatically once the card is verified.
Step 5: Activate your card with OTP
After adding the card, it appears with a Pending status and is not yet active for use. To activate it:
Check your bank statement or SMS banking for a 4-digit BGP code (example: BGP*1234*CODE).
Enter this 4-digit code in the verification field on the Payment Method screen.
Note: The OTP code is valid for 7 days. If you do not enter it within this timeframe, the card request expires and you need to add the card again.
Step 6: Card becomes Active
Once you enter the correct OTP code, the card status changes to Active and you can start using it for top-ups and payments.
Manage Your Cards
Each added card includes a three-dot menu in the top-right corner. Tap it to remove the card at any time.
All cards added after successful KYC are automatically approved, no additional per-card approval is needed.
You can remove Pending and Active cards yourself. If a card was rejected or you want to delete a rejected card, please contact BurgerPrints support for assistance.
Card and Top-Up Security Limits
To protect your account and prevent unauthorized activity, the following limits apply to new cards and top-ups:
Card Addition Limits
Maximum 3 cards per account. You can have up to 3 cards on your account at any time.
Rejected cards count toward this limit. If a card is rejected, it still occupies one slot.
You can remove Pending and Active cards yourself. To remove a Rejected card, contact Support.
One new card every 24 hours. You must wait 24 hours after adding a card before you can add another.
Top-Up Limits for New Cards
For cards created less than 7 days ago:
First top-up limit: The first top-up using a newly added card is limited to $200.
Hourly limit: You can perform up to 3 top-ups per hour.
Daily limit: You can perform up to 8 top-ups per day.
If you exceed any of these limits, you see a message explaining when you can try again.
Tips and Best Practices
Complete KYC as soon as possible to avoid delays when you need to add a card.
Use clear, well-lit photos of your identity documents to speed up verification.
Check your bank statement or SMS for the OTP code immediately after adding a card, it expires in 7 days.
The $0.50 verification charge is temporary and refunded automatically.
If you reach the 3-card limit, remove an existing card to add a new one. Contact Support if you need to remove a Rejected card.
Plan your top-ups to stay within the hourly and daily limits.
Frequently Asked Questions
Why do I need to complete KYC?
KYC verifies your identity, protects your account from unauthorized access, and helps BurgerPrints comply with payment security regulations.
How long does KYC verification take?
Processing time varies depending on document quality and review volume. You receive a notification once the review is complete.
Can I add multiple cards at once?
No. For security reasons, you can only add one new card every 24 hours.
Why is my first top-up limited to $200?
This is a security measure for newly added cards. Once a trusted payment pattern is established, limits may be adjusted.
What happens if I exceed the top-up frequency limits?
You see an error message with guidance on when you can try again. Wait until the cooldown period ends before attempting another top-up.
Do I need to verify each card individually?
No. Once your account is KYC Verified, all cards you add are automatically approved.
What if my KYC verification fails?
Your status reverts to Not Verified. You receive a notification with the reason and can submit a new verification request.
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