Understanding customs, taxes and international charges
Overview
International orders may be subject to customs duties, taxes, and international shipping fees. These charges can vary depending on the destination country, region, and the location selected for the order.
Each location has its own shipping rates and applicable tax policies for worldwide destinations. Users are advised to review these differences carefully when creating and managing international orders.
Below is general information about customs duties, taxes, and international shipping charges for orders across different location groups.
About International Shipping Fees
US, Vietnam and China Fulfillment Locations
International shipping fees for products produced in the US, Vietnam and China locations vary depending on:
The destination country
The selected location
Shipping costs will be calculated based on these factors and displayed in the Dashboard during order processing. To review the full details of these shipping costs, you can export SKU data directly from the Dashboard or contact the BurgerPrints Support Team to request the complete pricing table for all locations.
EU Fulfillment Locations
EU locations currently support shipping within European Union countries and to the United Kingdom (UK) only.
International shipping outside the EU and UK is not available from these locations at this time.
UK Fulfillment Locations
UK locations support shipping within the United Kingdom only. International shipping outside is not available from the locations at this time.
Note: Before creating an order, please review the shipping scope of the selected location to ensure the destination country is supported.
About Customs Duties, Taxes
US Fulfillment Locations
Domestic US-US shipments
Orders shipped within the United States are not subject to additional customs duties or international taxes.
Shipping from the US to Worldwide Destinations
Orders fulfilled from US locations may be shipped to multiple international destinations, including but not limited to:
European Union (EU) countries
United Kingdom (UK)
Canada (CA)
Australia (AU)
Brazil
Mexico
Other supported international markets
Customs duties and taxes vary depending on the destination country and current local regulations.
Shipments from the US to the EU
IOSS (Import One-Stop Shop) – Applicable to EU Only
There are two scenarios when shipping from the US to EU countries:
IOSS Number Provided
If you enter a valid IOSS number during order creation, EU VAT will be declared and processed under the IOSS mechanism. This ensures your customer is not charged VAT again upon delivery.
However, depending on the destination country and local customs inspection, additional charges may still apply in rare cases.
How to enter the IOSS code in an order
When creating orders directly on the system: On the direct order creation screen, users should enter the IOSS code into the IOSS field located at the bottom-right corner of the screen.
The IOSS code is formatted as IMxxxxxx.
When creating orders via CSV:
Enter the IOSS number in the designated field in Column U of the CSV file.
When the user submits a valid IOSS number, the IOSS VAT will be excluded from the order pricing structure.
Note: User is fully responsible for the IOSS number they provide. If the IOSS number cannot be verified or is deemed invalid by the relevant authorities, and the buyer is required to pay taxes upon delivery, such cases will not fall under BurgerPrints’s responsibility.
No IOSS Number Provided
To ensure your POD orders are cleared quickly through European Union (EU) customs, BurgerPrints collects VAT (IOSS) from users to settle directly with the local tax authorities on your behalf. This collection allows your orders to utilize BurgerPrints' IOSS number, enabling packages to pass through priority customs channels without being held for manual tax assessment. Most importantly, it ensures your customers do not face any unexpected fees upon delivery. This practice optimizes your delivery success rate, prevents customer rejections due to hidden costs, and protects your store's reputation.
Calculation formula: IOSS Tax = (Base price + Shipping fee – Discount) × Tax rate
1
Austria
AT
20.00%
2
Belgium
BE
21.00%
3
Bulgaria
BG
20.00%
4
Croatia
HR
25.00%
5
Cyprus
CY
19.00%
6
Czech Republic
CZ
21.00%
7
Denmark
DK
25.00%
8
Estonia
EE
24.00%
VAT increases to 24% starting July 2025
9
Finland
FI
25.50%
10
France
FR
20.00%
11
Germany
DE
19.00%
12
Greece
GR
24.00%
13
Hungary
HU
27.00%
14
Ireland
IE
23.00%
15
Italy
IT
22.00%
16
Latvia
LV
21.00%
17
Lithuania
LT
21.00%
18
Luxembourg
LU
17.00%
19
Malta
MT
18.00%
20
Netherlands
NL
21.00%
21
Poland
PL
23.00%
22
Portugal
PT
23.00%
23
Romania
RO
21.00%
VAT increases to 21% starting Feb 2026
24
Slovakia
SK
23.00%
25
Slovenia
SI
22.00%
26
Spain
ES
21.00%
27
Sweden
SE
25.00%
Tax Rate Table
Other applicable taxes
Orders shipped from the US to EU destinations may be subject to certain taxes and fees imposed by EU and UK regulations, depending on current policies. These may include:
Import duties
Value Added Tax (VAT)
Customs clearance and handling fees
Special trade agreements (if applicable)
Please note that some fees (e.g., customs duties) may still be payable by your customer upon delivery, depending on local regulations. However, cases where buyers are charged additional taxes are currently very rare.
Some reference readings:
Shipments from the US to the UK, CA, MX, BR and other countries
When an order is shipped from the United States to the United Kingdom (UK), Canada (CA), Mexico (MX), Brazil (BR), or other international destinations, the following taxes and fees may apply depending on local customs regulations:
Import Duty (Customs Duty)
Applied when goods enter the destination country.
Calculated based on product type (HS code) and declared value.
VAT / Sales Tax
Charged on imported goods in many countries.
Usually calculated on the total declared value (product price + shipping).
Examples:
UK: VAT
Canada: GST / HST
Mexico: IVA
Brazil: GST
Customs Clearance / Handling Fees
Charged by the carrier or customs authority for processing the shipment.
Amount varies by country and carrier.
In practice, within the Print-on-Demand (POD) industry, cases where buyers are required to pay additional taxes or import duties upon delivery are relatively uncommon.
The information above is provided for reference purposes only. BurgerPrints shares these details to help users better understand the general shipping landscape and provide appropriate guidance to their customers.
EU Fulfillment Locations
EU locations currently support shipping within European Union countries and to the United Kingdom (UK) only.
Below are the types of customs duties and taxes that may apply when shipping orders from EU to EU and EU to UK.
For EU-based suppliers shipping within the EU
User DOES NOT Provide an EU VAT Number
If you do not provide a valid EU VAT number:
EU VAT will be charged on all orders shipped to EU member states.
The applicable tax rate depends on the destination country or production location.
Tax rates are not fixed and may change according to each country’s regulations.
VAT Calculation Formula:
VAT EU = (Base price + Shipping fee – Discount) × Tax rate
(The tax percentages for each country are applied according to the Tax Rate Table provided in the IOSS section above)
Read more about this topic at VAT Rates in Europe, 2026
Example of VAT EU when the user places an order:
BurgerPrints collects Value Added Tax (VAT) from users to ensure full compliance with the region's strict customs regulations. This collection allows BurgerPrints to fulfill tax obligations on your behalf at the time of production and dispatch. Pre-paying VAT helps your packages avoid risks of being held at customs for re-valuation or being charged expensive additional handling fees by local carriers. This ensures a seamless delivery experience for your customers without hidden costs, thereby protecting your store's reputation and optimizing your delivery success rate.
User Provides a Valid EU VAT Number
Scenario 1: Shipping to Estonia This is the country where BurgerPrints is legally registered for business. If the order is shipped to Estonia, VAT will be charged at the Estonia domestic VAT rate (currently 24%).
Scenario 2: Shipping to the Same Country as the Fulfillment Location If the order is shipped to the same country where the EU Fulfillment facility is located, the domestic VAT of that country will be applied.
Scenario 3: The user has the EU VAT number, but it does not belong to the above two situations, and the tax rate is 0%.
Example:
Users have a VAT number registered in France. Order is placed via EU location. Production location: Rocky EU (Poland-PL).
Estonia
VAT 24% (Estonia domestic VAT)
Poland
VAT 23% (Poland domestic VAT)
Germany
0% VAT
How to Enter VAT ID Number
Step 1: Click on the Billing section in the left-hand toolbar.
Step 2: Select Taxes and enter your Tax ID and choose Country in the required field.
Note: In cases where the user provides a VAT number to apply a 0% tax rate, BurgerPrints will proceed with signing a contract with the user for tax compliance and audit purposes.
VAT Output Summary Table
Valid EU VAT Number
Estonia VAT rate (24%)
Local VAT rate of the production country
0%
No VAT Number Provided
Estonia VAT rate (24%)
Local VAT rate of the production country
VAT rate according to the destination country
For EU-based suppliers shipping to the UK
Orders shipped from EU locations to the UK will not be subject to additional taxes.
UK Fulfillment Locations
Orders shipped from UK locations to destinations within the UK are subject to domestic VAT, which is typically around 20%.
In addition, certain UK locations operated by BurgerPrints apply specific location-based taxes as follows:
Rocky UK: No additional tax
Snowdon UK: 20%
Nevis UK: 20%
Applicable taxes will be reflected according to the selected location and order details.
Note: Even if a user has a successfully submitted VAT ID on the BurgerPrints system, VAT will still be applied to orders produced and shipped within the UK. In such cases, BurgerPrints will provide the necessary invoices for the user to claim a VAT refund from the tax authorities
Vietnam/China Fulfillment Locations
Orders produced in Vietnam/China Location and shipped to the US
When products are imported from Vietnam or China into the United States, the U.S. import regulations may apply.
Below are the two main types of taxes typically involved:
Import Tariff (Customs Duty)
This is the standard import tax applied by U.S. Customs on goods entering the United States.
Applied based on the product’s HS code
Tax rate varies by product category
Rates may range from 0% to several dozen percent
Section 301 Tariff (Applicable to China-Origin Goods)
Section 301 is an additional tariff imposed by the U.S. government on many products originating from China.
Applies to a large portion of China-origin goods
Typically ranges from 7.5% to 25%
Added on top of the standard import tariff
In most cases, products shipped from China to the U.S. are subject to Section 301 tariffs.
Reference information: HTS/HS Rates in US, 2026
Important for BurgerPrints Users
For most products fulfilled in Vietnam and China, applicable import duties and tariffs have already been incorporated into the product pricing structure.
As a result:
Users will typically not see a separate tax line in the order cost breakdown.
Import-related taxes are already reflected in the base product price.
BurgerPrints always complies with applicable laws and regulations. We act as the tax collection representative and fulfill tax obligations on behalf of users in the markets where they conduct business.
Orders produced in Vietnam/China Location and shipped to the EU
Orders shipped from the Vietnam/China location to the EU will be subject to the same IOSS tax regulations as orders shipped from the US to the EU.
You can refer to the section above for more detailed information about the IOSS tax.
Orders produced in Vietnam/China Location and shipped to other countries
Orders shipped from the Vietnam/China location to other countries may be subject to the following types of taxes and fees, depending on the destination country’s customs regulations:
Import Duty (Customs Duty)
Value-Added Tax (VAT) / Goods and Services Tax (GST)
Customs Clearance & Handling Fees
De Minimis Threshold (Low-Value Shipment Exemption)
Many countries have a de minimis threshold, under which shipments may be exempt from import duty and/or VAT. The threshold varies by country: Canada, Australia, and Japan each have their own de minimis thresholds. In practice, within the Print-on-Demand (POD) industry, cases where buyers are required to pay additional taxes or import duties upon delivery are relatively uncommon. The information above is provided for reference purposes only. BurgerPrints shares these details to help users better understand the general shipping landscape and provide appropriate guidance to their customers.
Frequently Asked Questions
What is IOSS? IOSS (Import One-Stop Shop) is an EU tax system that allows VAT to be collected at checkout for orders shipped to EU countries.
IOSS applies to e-commerce orders with an intrinsic value not exceeding 150 EUR, imported from non-EU countries (such as Vietnam, China, the US, etc.) into the 27 EU member states.
Does IOSS apply to the UK? No. IOSS only applies to EU countries. The UK has its own VAT regulations and does not use IOSS.
How do I know if my customer will need to pay taxes upon delivery? It depends on the destination country’s import rules, declared value, or the destination country’s customs regulations. In practice, within the Print-on-Demand (POD) industry, cases where buyers are required to pay additional taxes or import duties upon delivery are relatively uncommon.
What if I don’t have an IOSS number? If no IOSS number is provided for EU shipments, BurgerPrints will collect and remit the applicable VAT on your behalf using our IOSS registration. This helps ensure smooth customs clearance and avoids unexpected charges for your customer.
Who is responsible for paying customs duties and taxes? For orders shipped from outside into the EU (subject to IOSS) and orders produced within the EU for delivery within the EU (subject to EU VAT), the user is responsible for tax payment if they fail to provide a valid IOSS number or VAT ID for each specific case. For other international shipments, import duties and local taxes (if any) are generally your customer’s responsibility, depending on the destination country’s regulations.
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