# General

### About General Category

The General (route) category provides essential policies and process information related to shipping, packaging, and post-delivery situations. It outlines BurgerPrints’ shipping regions, carriers, and estimated delivery timelines so you can set clear expectations with your customers.

You’ll also find an overview of how orders are packaged and delivered, along with guidance on handling returns, exchanges, lost parcels, and “Return to Sender” cases. This section clarifies when cancellation policies apply and explains the appropriate solutions - whether replacing orders due to production errors or guiding sellers to submit a new order when issues fall outside BurgerPrints’ responsibility.

### Related Resources <a href="#related-resources" id="related-resources"></a>

* [Understanding the BurgerPrints' shipping policy](https://help.burgerprints.com/shipping-and-delivery/general/understanding-the-burgerprints-shipping-policy)
* [Understanding the BurgerPrints' packaging and delivery](https://help.burgerprints.com/shipping-and-delivery/general/understanding-the-burgerprints-packaging-and-delivery)
* [How to handle the returns, exchanges, and lost parcels](https://help.burgerprints.com/shipping-and-delivery/general/how-to-handle-the-returns-exchanges-and-lost-parcels)