How to update IOSS information for EU's orders
Overview
This article explains how to update Import One-Stop Shop (IOSS) information for EU orders on BurgerPrints. It is for users who sell to customers in the European Union and need to manage VAT correctly for low-value shipments. This guide helps you avoid VAT double-charging, customs delays, and unexpected fees for your customers.
Before you begin, make sure you have access to the Dashboard and a valid IOSS number provided by your tax representative or marketplace.
How To Configure IOSS Information
Step 1: Understand what IOSS is
IOSS (Import One-Stop Shop) is an EU VAT scheme for distance sales of goods with a value of EUR 150 or less shipped to EU customers.
VAT is collected at checkout instead of at delivery.
Customs uses the IOSS number to confirm VAT-paid shipments.
Your customers do not need to pay VAT again when receiving the order.
IOSS is a required code for orders produced outside the EU and shipped to EU member states.
Without a valid IOSS number, orders will be subject to the specific VAT rates of each destination country (averaging around 20% of the fulfillment value). This cost will be collected at the time of fulfillment.
Step 2: Enter or update your IOSS number
In the IOSS information field:
Enter your valid IOSS number exactly as provided.
Do not add spaces or extra characters.
Step 3: Save and confirm changes
Click Save to apply your changes.
Refresh the page or reopen the settings.
Confirm the IOSS number displays correctly.
Step 4: Apply IOSS to EU orders
After saving, BurgerPrints automatically applies your IOSS number to this order.
IOSS applies only to orders with a value of EUR 150 or less.
Orders above EUR 150 follow standard import VAT rules.
Liability and enforcement
You are responsible for ensuring that the IOSS number you provide is valid, accurate, and legally authorized for your business.
If authorities conduct a post-clearance audit and determine that:
The IOSS number is invalid, expired, or unauthorized
The IOSS number does not belong to you or your tax intermediary
The IOSS number was used incorrectly for ineligible shipments
BurgerPrints cooperates with authorities as required by law. However, all financial and legal obligations remain your responsibility.
These may include:
VAT arrears
Administrative penalties or fines
Storage or customs handling fees
Re-declaration or correction costs
Any additional charges imposed by customs authorities
BurgerPrints reserves the right to:
Deduct outstanding amounts from your available balance
Temporarily suspend affected orders
Restrict account features until the issue is fully resolved
Disable IOSS application if repeated violations occur
BurgerPrints uses the IOSS number exactly as you provide it and does not verify tax registration validity on your behalf.
Tips and Best Practices
Use only a valid and active IOSS number issued to you or your authorized tax intermediary.
Do not reuse an expired or deactivated IOSS number.
Update your IOSS information immediately if your tax representative or marketplace changes.
Confirm whether a marketplace already provides an IOSS number before adding your own.
Incorrect IOSS information may cause customs delays or VAT being charged again to your customers.
Frequently Asked Questions
What happens if I do not provide an IOSS number?
Your EU customers may need to pay VAT and handling fees upon delivery, which can lead to complaints or refused shipments.
Does IOSS apply to all EU orders?
No. IOSS applies only to distance sales of goods valued at EUR 150 or less.
Can I use the same IOSS number for all EU countries?
Yes. One IOSS number covers all EU member states.
Do I need IOSS if I sell through a marketplace? Some marketplaces collect VAT and provide IOSS on your behalf. Always confirm this before adding your own IOSS number.
Related Articles
Last updated
Was this helpful?