# How to update IOSS information for EU's orders

### Overview

This article explains how to update Import One-Stop Shop (IOSS) information for EU orders on BurgerPrints. It is for users who sell to customers in the European Union and need to manage VAT correctly for low-value shipments. This guide helps you avoid VAT double-charging, customs delays, and unexpected fees for your customers.

Before you begin, make sure you have access to the Dashboard and a valid IOSS number provided by your tax representative or marketplace.

### How To Configure IOSS Information

#### Step 1: Understand what IOSS is

IOSS (Import One-Stop Shop) is an EU VAT scheme for distance sales of goods with a value of EUR 150 or less shipped to EU customers.

* VAT is collected at checkout instead of at delivery.
* Customs uses the IOSS number to confirm VAT-paid shipments.
* Your customers do not need to pay VAT again when receiving the order.

IOSS is a required code for orders produced outside the EU and shipped to EU member states.

Without a valid IOSS number, orders will be subject to the specific VAT rates of each destination country (averaging around 20% of the fulfillment value). This cost will be collected at the time of fulfillment.

#### Step 2: Enter or update your IOSS number

In the IOSS information field:

* Enter your valid IOSS number exactly as provided.
* Do not add spaces or extra characters.

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#### Step 3: Save and confirm changes

Click **Save** to apply your changes.

* Refresh the page or reopen the settings.
* Confirm the IOSS number displays correctly.

#### Step 4: Apply IOSS to EU orders

After saving, BurgerPrints automatically applies your IOSS number to this order.

* IOSS applies only to orders with a value of EUR 150 or less.
* Orders above EUR 150 follow standard import VAT rules.

### Liability and enforcement

You are responsible for ensuring that the IOSS number you provide is valid, accurate, and legally authorized for your business.

If authorities conduct a post-clearance audit and determine that:

* The IOSS number is invalid, expired, or unauthorized
* The IOSS number does not belong to you or your tax intermediary
* The IOSS number was used incorrectly for ineligible shipments

BurgerPrints cooperates with authorities as required by law. However, all financial and legal obligations remain your responsibility.

These may include:

* VAT arrears
* Administrative penalties or fines
* Storage or customs handling fees
* Re-declaration or correction costs
* Any additional charges imposed by customs authorities

BurgerPrints reserves the right to:

* Deduct outstanding amounts from your available balance
* Temporarily suspend affected orders
* Restrict account features until the issue is fully resolved
* Disable IOSS application if repeated violations occur

BurgerPrints uses the IOSS number exactly as you provide it and does not verify tax registration validity on your behalf.

### Tips and Best Practices

* Use only a valid and active IOSS number issued to you or your authorized tax intermediary.
* Do not reuse an expired or deactivated IOSS number.
* Update your IOSS information immediately if your tax representative or marketplace changes.
* Confirm whether a marketplace already provides an IOSS number before adding your own.
* Incorrect IOSS information may cause customs delays or VAT being charged again to your customers.

### Frequently Asked Questions

1. **What happens if I do not provide an IOSS number?**

   Your EU customers may need to pay VAT and handling fees upon delivery, which can lead to complaints or refused shipments.
2. **Does IOSS apply to all EU orders?**

   No. IOSS applies only to distance sales of goods valued at EUR 150 or less.
3. **Can I use the same IOSS number for all EU countries?**

   Yes. One IOSS number covers all EU member states.
4. **Do I need IOSS if I sell through a marketplace?**\
   Some marketplaces collect VAT and provide IOSS on your behalf. Always confirm this before adding your own IOSS number.

### Related Articles

* [Understanding the BurgerPrints' fee structure](https://help.burgerprints.com/payments-billing-and-taxes/payments/understanding-the-burgerprints-fee-structure)
* [Understanding customs, tax and international charges](https://help.burgerprints.com/payments-billing-and-taxes/taxes/understanding-customs-taxes-and-international-charges)
* [How to manage payment and invoicing](https://help.burgerprints.com/payments-billing-and-taxes/payments/how-to-manage-payment-and-invoicing)
* [How to top up your balance and pay for orders](https://help.burgerprints.com/payments-billing-and-taxes/payments/how-to-top-up-your-balance-and-pay-for-orders)

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