BurgerPrints Help Center

Fulfillment

BurgerPrints will offer you the fulfillment service that meets your need in quality as well as the process.

Order

Learn how to create and manage your orders to fulfill at BurgerPrints!

Fulfillment

What is black on black error?

With printed apparel products, when your design has black details that match the black color of the product, these details will not be printed. Double-check this error so that your design is printed correctly.

How do I add new mockups to my order?

Upload your mockups to Library: Go to BurgerPrints fulfillment dashboard -> Choose Mockup tab -> Click Add Artwork button. After upload, you can add the mock-up of your products when creating orders.

How do I create a mockup image for my product?

You can create your own mockup image for any product by uploading your design into BurgerPrints platform when creating campaigns. Or you can create your mockup by using design tools like Photoshop, AI…

What are mockup images?

When selling Print on Demand products, you need a mockup to showcase your designs on products. In addition to attracting customers, creating visual images of products, mockups are also used by BurgerPrints for quality control when producing Print on Demand

Do my print files have to be reviewed?

Yes, your print files will be reviewed by the BurgerPrints design team to make sure they have not infringed upon third-party intellectual property rights (such as copyright, trademark, trade dress, and right of publicity). Some special designs that are of

Can I submit print files in 300 DPI resolution?

You can submit print files in 300 DPI resolution with All-over prints. Please follow the template of each product closely to be able to create print files with the most accurate resolution.

What is the maximum file size of a print file?

The maximum file size of a print file is 100MB