
When selling on BurgerPrints platform, if your order is lost or a customer complains, your customer may receive a refund or BurgerPrints will remake the order if you meet the conditions in our Refund, Return & Exchange policy. Our Customer Support team will work with the customer to solve the problem.
Refund are handled on a case by case basis. Refund of your purchase is permitted ONLY when the goods delivered fall under the following criteria
– Photo of the shipping label (if any)
– Product photo placed on the plane, front and backside
– Picture of the defective part
– The QR tag photo is stuck on the clear bag or product