When you place an order on BurgerPrints fulfillment, the information including the customer’s address that you provide us is correct. But in the process of operation for some reason, the order was returned to the place of production (return to sender) due to our error, here is how we process your order:

The order will be checked the reason for being returned, we will ask you to provide the correct information and proceed to produce a new replacement order with verified information to send to the customer. Thus, we will understand that this order needs production time and shipping time respectively for a new order. Make this clear to your customers.

Contact us by emailing us at sellers@burgerprints.com. In the email please show your order id or purchase email so we can assist you.