BurgerPrints Help Center

When will my W8 form be approved?

Your submitted W8 form will be approved in 2-3 working days. If it takes longer, your request has not been approved, please contact our support team immediately via mail at sellers@burgerprints.com for assistance.

CMYK or RGB, what is the accepted color model is recommeded for the uploaded designs?

RGB is the recommended color model for the uploaded designs.

How can I prepare my Design file to upload to BurgerPrints Platform?

Great art with great quality makes your campaigns covnerted into dollars. Start by preparing your designs to not only be attractive but also to be of high resolution and quality. Below is our detailed reuirements of the Design file: ACCEPTED

Design

How to set up payment method?

BurgerPrints allows users to add their own payment methods to pay for orders directly and top-up their wallets. To add a payment method, users do the following: At the BurgerPrints fulfillment dashboard, please select Setting and click “Payment method”. Here,

What is the Top-up process?

The Top-up wallet feature on BurgerPrints gives fulfillment dropshipping users the right to top up an amount of money into their wallet from the primary payment method or another when top-up manually. – Top Up Method: Payoneer PingPong LianLian Paypal

Refund policy

1. Refund conditionsRefund requests will be promptly recorded and processed on a case-by-case basis. Refund of your purchase is permitted ONLY when the goods delivered fall under the following criteria: The product received is damaged. There are visible defects with

Return or Reship

In the event that an order is returned to one of the production facilities, the reason for the return will be evaluated and processed accordingly: If the customer information you provide us is correct, we will ask you to confirm

How can I set up payment to fulfill at BurgerPrints via Shopify App?

Click tab Setting on the BurgerPrints Shopify App -> choose Billing methods -> Add your payment method.

How to connect my store with API?

Connect API with BurgerPrints Go to BurgerPrints -> click Store on the left menu bar -> click Connect Store -> Create On the same interface to create “Store”, users can “Download user guide here” to download API documentation and instructions