> For the complete documentation index, see [llms.txt](https://help.burgerprints.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.burgerprints.com/integrations-and-store-connections/integrations/how-to-set-up-payment-integration.md).
# How to set up Payment integration
### Overview
This article explains how to set up payment integration on the BurgerPrints Dashboard. It helps users connect supported payment methods to add funds to the B-Wallet quickly and securely, enabling smooth order processing. After completing the integration, users can top up more efficiently without manual bank transfers, use auto top-up features, and maintain a stable balance for fulfillment activities.
### How To Access Payment Integration
#### **Step 1: Access the Billing section**
* Log in to your BurgerPrints Dashboard.
* Go to **Billing** from the navigation menu.
#### **Step 2: View supported payment methods**
In this section, you can see the payment methods that the system supports for integration, such as **Payoneer** and **Credit Card**. These methods are used when you want to top up your B-Wallet.
By default, **B-Wallet** is the **primary payment method**.
### How To Connect Payment Methods
#### **B-Wallet as a payment method**
B-Wallet is BurgerPrints' internal balance used for:
* Paying orders
* Auto Fulfill
* Receiving refunds
Topping up adds funds to your B-Wallet for paying orders and using fulfillment services.
To learn more about how B-Wallet works, top-up rules, processing times, and all supported top-up methods, refer to the detailed guide: [*How to top up your balance and pay for orders*](/payments-billing-and-taxes/payments/how-to-top-up-your-balance-and-pay-for-orders.md)
{% hint style="success" %}
**Note:** B-Wallet is a **one-way system** - funds cannot be withdrawn.
{% endhint %}
#### **Add credit card**
**When to use a credit card**
A credit card is suitable for:
* Instant top-up
* Automated funding
* Preventing fulfillment delays when balance is low
**Supported card types**
* **Physical Card**
* Debit Card
* Visa
* Mastercard
* Others
* **Virtual Card/Digital Card**
**KYC verification**
KYC verification is required before you can add a new credit or debit card to your BurgerPrints account.
Before you begin, make sure you have a government-issued ID, such as an ID card, passport, or driver’s license.
**KYC Verification Process**
KYC (Know Your Customer) is a standard security practice that helps us verify your identity, protect your account from fraud, and comply with payment regulations.
**When Is KYC Required?**
You must complete KYC verification when you attempt to add a new credit or debit card to your account. If you have never completed KYC before, you cannot add a card until verification is finished.
Each account only needs to complete KYC once. Existing cards that were previously approved remain usable without additional verification.
**KYC Status Indicators**
On the Payment Method screen, you will see one of these status tags:
| Status | What It Means |
| ------------- | ----------------------------------------------------------------------------------------- |
| Not Verified | You have not completed identity verification. Follow the on-screen instructions to begin. |
| KYC Verifying | Your verification request is submitted and waiting for review. |
| KYC Verified | Your identity is verified. You can now add cards. |
**How To Complete KYC**
**Step 1: Go to billing**
Open your BurgerPrints account and navigate to the billing screen.
**Step 2:** **Start the verification process**
Tap "Add Credit Card" . If your account is not verified, the KYC process begins automatically.
**Step 3: Follow the verification instructions**
* Select your country from the list.
* You will see a QR code or a link to complete verification through our trusted third-party verification partner.
* Scan the QR code or copy the link to open the verification page on your device.
**Step 4: Submit your identity documents**
Provide the required information and upload a clear image of your government-issued identification (ID card, passport, residence permit or driver’s license). You may also need to take a photo of yourself as part of the verification process.
**Step 5: Wait for review**
Your submission is reviewed by our third-party verification partner and our team. You will receive a system notification once a decision is made.
**What Happens After Submission?**
* Approved: Your status changes to KYC Verified. You can now add and use cards.
* Failed: Your status reverts to Not Verified. You receive a notification with the reason and can submit a new request.
**How to add and activate a Card**
**Step 1: Go to billing**
Open your BurgerPrints account and navigate to the billing screen.
* Click "**Add credit card",** the Add Card dialog appears.
* Enter your **Email**
* Fill in the required fields: **Card number, Expiry date, CVV**
* Click **Save.**
**Step 2:** **Confirm the addition**
Tap Save to add the card, or Cancel to stop the action.
A temporary $0.50 verification charge is applied to check if your card is active. This charge is refunded automatically once the card is verified.
**Step 3:** **Activate your card with OTP**
After adding the card, it appears with a pending status and is not yet active for use. To activate it:
1. Check your bank statement or SMS banking for a 4-digit BGP code (example: BGP\*1234\*CODE).
2. Enter this 4-digit code in the verification field on the Payment Method screen.
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**Note**: The OTP code is valid for 7 days. If you do not enter it within this timeframe, the card request expires and you need to add the card again.
{% endhint %}
**Step 4: Card becomes Active**
Once you enter the correct OTP code, the card status changes to Active and you can start using it for top-ups and payments.
**Manage Your Cards**
Each added card includes a three-dot menu in the top-right corner. Tap it to delete the card at any time.
All cards added after successful KYC are automatically approved, no additional per-card approval is needed.
You can remove **Pending** and **Active** cards yourself. If a card was rejected or you want to delete a rejected card, please contact BurgerPrints support for assistance.
Card and Top-Up Security Limits
To protect your account and prevent unauthorized activity, the following limits apply to new cards and top-ups:
**Card Addition Limits**
* Maximum 3 cards per account. You can have up to 3 cards on your account at any time.
* Rejected cards count toward this limit. If a card is rejected, it still occupies one slot.
* You can remove Pending and Active cards yourself. To remove a rejected card, contact Support.
* One new card every 24 hours. You must wait 24 hours after adding a card before you can add another.
**Top-Up Limits for New Cards**
For cards created less than 7 days ago:
* First top-up limit: The first top-up using a newly added card is limited to $200.
* Hourly limit: You can perform up to 3 top-ups per hour.
* Daily limit: You can perform up to 8 top-ups per day.
If you exceed any of these limits, you see a message explaining when you can try again.
#### **Add Other Payment Methods**
**When to use Payoneer, PayPal**
**Payoneer** and **PayPal** are recommended when users want:
* A convenient way to top up B-Wallet without manual transfers
* Faster processing with automatic top-up
* A verified and dependable funding source
**Requirements**
* Your Payoneer, PayPal account must be **Verified**.
* Your Payoneer, PayPal must have **available balance** or have a **linked bank account** to allow transactions.
**How to connect**
1. To link Payoneer, you need an active account at Payoneer.com.
* Click **Add payment,** Choose a payment connection method "**Payoneer**"
* Select **Confirm**
* Follow the on-screen steps to complete the connection.
* Once linked, Payoneer can be used for top-up methods.
2. To link PayPal you need an active account at [paypal.com](https://www.paypal.com/us/home)
* Click **Add payment,** Choose a payment connection method "**PayPal**"
* Select **Confirm**
* Follow the on-screen steps to complete the connection.
* Once linked, PayPal can be used for top-up methods.
### **How To Check Transaction and Usage Histor**
* Go to **Billing** and select Transaction History page to view your transaction history.
### **How To Pay for Orders**
#### **Method 1: Pay an individual order**
* Go to **Orders**, then click **My Orders**
* Locate an order with **Unpaid** status
* Hover over the order you want to pay, then click **Pay** in the top-right corner.
#### **Method 2: Pay multiple orders at once**
* In **All Orders**, check the orders you want to pay.
* Click **Pay** above the **Order ID** column.
* Review the selected orders. Remove any order by clicking the trash bin icon.
* Click **Pay** > Confirm payment. The system redirects you to the **Payment Processing** interface.
* Paid orders change to **Paid** and move to the production stage.
### **How To Set Up Auto Fulfill**
Auto Fulfillment automatically pays for eligible orders, saving time and ensuring continuous processing.
#### **Step 1: Access Auto Fulfillment**
* Method 1: Log in to your BurgerPrints account. From the dashboard, select **Auto Fulfillment.**
Method 2: Go to **billing** and you see the Wallet page select **Auto Fulfillment.**
#### **Step 2: Choose automatic mode**
* **Automatic Mode (Automatically):** System checks every:
* 1 hour
* 2 hours
* 6 hours
* **Set Time Mode (Set time):**
* Choose a fixed daily time (24-hour format)
#### **Step 3: Activate**
* Click **Active now**
{% hint style="success" %}
**Notes:**
* Your B-Wallet must have enough balance
* You can change or disable Auto Fulfillment anytime in the same menu
{% endhint %}
### **Tips and Best Practices**
* Keep your B-Wallet topped up to avoid order delays.
* Always double-check transaction notes when sending manual transfers.
* Use Auto Fulfill to reduce manual workload and prevent missed payments.
* Ensure uploaded verification photos are clear to avoid credit card activation delays.
* Contact Support immediately if top-up funds do not appear after 24 hours.
### **Frequently Asked Questions**
1. **Why is my top-up still pending?**\
Top-ups undergo approval within 24 hours to ensure transaction security.
2. **Can I withdraw funds from the B-Wallet?**\
No. The B-Wallet is one-way and used only for fulfillment payments.
3. **What if my credit card verification fails?**\
You need to upload clearer photos or choose another payment method.
4. **Can I pay using multiple payment methods?**\
You can configure multiple methods, but only one primary method is used per payment.
### **Related Articles**
* [How to top up your balance and pay for orders](/payments-billing-and-taxes/payments/how-to-top-up-your-balance-and-pay-for-orders.md)
* [How to track the status of your order after payment](/orders-production-and-fulfillment/tracking/how-to-track-the-status-of-your-order-after-payment.md)
* [Understanding the BurgerPrints' fee structure](/payments-billing-and-taxes/payments/understanding-the-burgerprints-fee-structure.md)
