How to connect your BurgerShop store to BurgerPrints
Overview
This guide walks you through how to connect your BurgerShop store to BurgerPrints so that all orders from your online store can be automatically synced, fulfilled, and tracked using BurgerPrints’ production system.By following this guide, you will be able to streamline your workflow, reduce manual work, and ensure that your orders move into production smoothly.
Purpose
Connecting BurgerShop to BurgerPrints enables you to:
Sync orders automatically from BurgerShop to BurgerPrints
Manage the entire fulfillment workflow inside the BurgerPrints dashboard
Process payments for production directly on BurgerPrints
Automatically sync tracking numbers from BurgerPrints to BurgerShop
Reduce manual errors when handling large order volumes
How to connect your BurgerShop store to BurgerPrints
A. Create a BurgerPrints Fulfillment Store
Log in to the BurgerPrints Dashboard.
Navigate to Stores and click Add New Store.
Enter a name for your fulfillment store, then click Create store
Recommendation: Use the same name as your BurgerShop domain for easier order management when you have multiple stores.
Your newly created store will be displayed on the store list screen.
B. Get API Key from BGP
Click "Get API key" for the store you want to connect
Copy the key and use it to activate BurgerPrints Fulfillment app in BurgerShop
C. Activate BurgerPrints Fulfillment app in BurgerShop
Log in to the BurgerShop Dashboard.
Navigate to Apps and turn on BurgerPrints Fulfillment.
Paste the API key you copied from BurgerPrints
Select Connect Now to complete the setup
How Order Sync and Fulfillment Work
Once your BurgerShop store is successfully connected to BurgerPrints, all new qualified orders from BurgerShop will automatically sync to the Orders page in your BurgerPrints dashboard. During the syncing process, BurgerPrints reads the product information, variants, customer details, and shipping data to prepare the order for fulfillment.
A. Order Sync Conditions
An order is eligible to sync to BurgerPrints when:
The order status in BurgerShop is Paid
The BurgerPrints Fulfillment app has been successfully activated
You can change the order status from Unpaid to Paid in BurgerShop by clicking the Mark as Paid button on the order details page.
B. Order Status After Syncing
When an order syncs from BurgerShop (BGS) to BurgerPrints (BGP), it will appear with one of two initial statuses:
Unpaid: An order will be synced with the Unpaid status when all required order information is available and all products in the order have valid SKUs that are mapped to products in BurgerPrints.
Incomplete:
An order will appear as Incompleted if:
Required order information is missing
The order contains products with SKUs that are not mapped to BurgerPrints
In this case, you must update or correct the missing information so the order can move from Incomplete to Unpaid.The following order statuses will occur after the order has been successfully paid:
Paid: The order has been successfully paid
Processed: The order has entered production
Shipped: The order has been dispatched to the customer
C. Updating Order Information
Before the seller pays the fulfillment fee in BGP, certain updates are allowed:
Shipping info
Products
Production service
Shipping service
After the seller has paid the fulfillment cost in BurgerPrints and the order enters production:
Once the seller has paid the fulfillment cost in BurgerPrints and the order enters production, the order can no longer be edited.
To correct any critical issue after payment, the seller must follow the BurgerPrints support flow
Updates made on BurgerPrints do not sync back to BurgerShop, except tracking information. This connection allows tracking to sync automatically, so you don’t need to update it manually.
Tips & Best Practices
Keep two tabs open (BurgerShop + BurgerPrints) to set up faster.
Use the same name for your store on both platforms to avoid confusion.
Sync a test order to ensure integration is working properly.
Check the Available Store list carefully before connecting.
Regularly monitor the order status to promptly address any issues that may arise
The order ID in BGS is used as the Reference Order in BGP, allowing you to search for it easily.
Frequently Asked Questions
How long does it take for my order to sync from BGS to BGP? Order syncing usually happens within a few minutes as long as the order is in Paid status and your store is properly connected.
Why hasn’t my order synced to BGP yet? This may happen because the order is still Unpaid or your store connection is not active. Make sure the order is Paid and the store is successfully linked.
Can I change the shipping address after syncing? Yes, but with conditions. If the order is still Incomplete or Unpaid, you can edit it directly. After the order has been Paid, changes require confirmation from the production team. In this case, you must create a support ticket to submit your request. The request may be approved or rejected depending on the order’s production and shipping status.
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