# How to connect your WooCommerce store to BurgerPrints
### **Overview**
This article explains how to connect your WooCommerce store to BurgerPrints and how the integration works for product listing, order fulfillment, payment, and tracking. When connecting WooCommerce with BurgerPrints, you can use the integration either to list products from BurgerPrints to your WooCommerce store or to sync orders from your WooCommerce store to BurgerPrints for fulfillment without syncing products. Depending on the selected purpose, orders may follow different fulfillment flows and may require additional information before payment and production can begin.
This guide also helps you understand how to manage payments after orders are synced and how to track order status and shipping updates between BurgerPrints and WooCommerce, ensuring a smooth fulfillment process from connection to delivery.
### **How To Connect Your WooCommerce Store to BurgerPrints**
#### **Step 1: Access the BurgerPrints System**
* Go to:
* On the Dashboard, find the **Stores** section.
* Click the **+** icon to add a new store.
#### **Step 2: Select WooCommerce to Connect**
* In the **Stores** section, choose the **Add new store** button.
* Click **Connect** and you’ll be redirected to the WooCommerce login page
Enter your WooCommerce store name and WordPress site. The system will redirect you to the WooCommerce login page.
#### **Step 3: Log In to Your WooCommerce Account**
Enter your WooCommerce seller account credentials and click **Log In**.
#### **Step 4: Authorize Access**
* Click **Login** to continue.
* Select **Approve** to complete the connection.
Once the connection is successful, your WooCommerce store will appear in the **Stores** section within BurgerPrints.
### **How To Sync Products From BurgerPrints To Your WooCommerce store**
First, to sync products to WooCommerce, you need to [create the product on BurgerPrints](/design-and-product/products/how-to-create-edit-delete-or-sync-products-on-burgerprints.md).
**Syncing products to WooCommerce is optional and not required.** When connecting WooCommerce with BurgerPrints, users can choose to:
* **Connect WooCommerce solely to sync orders for fulfillment purposes**, or
* **Sync products to WooCommerce**, if you want to manage products directly through the BurgerPrints system
This flexibility allows you to select the setup that best fits your workflow.
You can sync products from BurgerPrints to your WooCommerce store in two ways:
#### **Method 1: Sync Individual Products**
* Go to the **Product Detail** page.
* Select the product you want to sync and click Sync products to your WooCommerce store
#### **Method 2: Sync Multiple Products at Once**
* Use the **Bulk Action** feature to select multiple products.
* Choose the WooCommerce store where you want to sync them.
{% hint style="success" %}
**Notes**: Make sure all product descriptions and information are complete before syncing.
Products with missing details will fail to sync, and errors will be logged in **Logs > Sync Product**.
{% endhint %}
* After pushing products to WooCommerce, you can track their status in **Products > All products**
### **How To Sync Orders From Your WooCommerce Store To BurgerPrints Fulfillment**
1. #### **Automatic Order Sync**
* WooCommerce orders will automatically sync to BurgerPrints within **1 hour** after the store is successfully connected.
* Autosync applies to all **Processing** orders in the seller’s WooCommerce store, regardless of whether the products were synced from BurgerPrints or created separately.
{% hint style="success" %}
**Note:** After an order syncs, BurgerPrints may apply Auto Mapping if this store has the feature enabled and valid mapping history exists for the same reference SKU.
[Learn more about Auto Mapping and how it works HERE](/integrations-and-store-connections/store-connections/understanding-burgerprints-auto-mapping-feature.md)
{% endhint %}
2. #### **Processing Orders in BurgerPrints**
After your orders are successfully synced, BurgerPrints will classify them into different cases based on the information provided. Please follow the instructions below for each case.
To learn how to edit orders in detail and understand the design setup requirements, please refer to [How to create an order on BurgerPrints](/orders-production-and-fulfillment/orders/how-to-create-an-order-on-burgerprints.md)
**Case 1: Complete information order – Unpaid status**
Orders created from products listed directly on BurgerPrints may fall into this case when all required information is already completed.
**What you need to do:**
* Review the order details.
* Mark the order as **Paid** to proceed with production.
**Case 2: Missing information – Incompleted status**
Orders created from BurgerPrints products may appear as **Incompleted** if required details are missing, such as no base product selected for a specific Location.
**What you need to do:**
* Select the correct **Product** and **Location**.
* Complete the missing information.
* Proceed with payment to move the order to **Unpaid** status.
**Guide to complete order information:**
* Go to **Orders,** choose **Edit** (Pencil icon)
* Edit the order and complete all required information.
* Once the order meets the system requirements, it will move to **Unpaid** status and be ready for payment.
{% hint style="warning" %}
***Tip:** Enable Auto Mapping to automatically fill in missing SKUs and design files based on your order history.* [*Learn more HERE*](/integrations-and-store-connections/store-connections/understanding-burgerprints-auto-mapping-feature.md)
{% endhint %}
**Next step: Pay to start fulfillment**
Once an order is **Unpaid** status, you can complete the payment to start production and shipping.
Please refer to the related article [**How to top up your balance and pay for orders**](/payments-billing-and-taxes/payments/how-to-top-up-your-balance-and-pay-for-orders.md) to learn about available payment options and complete your payment efficiently.
3. #### Updating Tracking Information
After an order is produced and shipped, BurgerPrints will automatically send the tracking number to WooCommerce. WooCommerce will then update the order status so your customers can follow their delivery progress.
WooCommerce syncs the tracking number and updates the order status for customers.
### Tips and Best Practices
**Always complete product attributes before syncing**
* Avoid duplicate SKUs
* Confirm pricing and shipping settings on WooCommerce after sync
* Turn on auto-fulfillment in BurgerPrints to avoid delays
**How fulfillment works based on your connection purpose**
* If you connect WooCommerce **only to sync orders,** orders synced from WooCommerce will include basic information only and must be edited before fulfillment (Case 3)
* If you sync products from BurgerPrints to WooCommerce, orders created from these products may already include sufficient data and follow the standard fulfillment flow (Case 1 or Case 2)
**Managing payment and tracking after connection** \
After your WooCommerce store is connected and orders are synced, make sure to:
* Set up payment methods to avoid fulfillment delays
* Complete payment for **Unpaid** orders to start production
* Monitor tracking updates, which are automatically sent from BurgerPrints to WooCommerce once orders ship
### Frequently Asked Questions
1. **Why can’t my WooCommerce store connect to BurgerPrints?**
Your WooCommerce store may fail to connect if the required API permissions are not granted, your WooCommerce account is inactive, or the seller’s WooCommerce account does not have admin permissions.
2. **Why are some products failing to sync?**
Products may fail to sync due to missing descriptions or mandatory attributes, SKU conflicts on WooCommerce, or specific errors shown in Logs → Sync Product.
3. **How long does order syncing take?**
Order syncing typically completes within 1 hour, depending on WooCommerce’s API processing speed.
4. **Does a Campaign synced to WooCommerce get updated when changes are made in BurgerPrints?**
Yes. The updates will be synced, but the seller needs to **inactivate and then activate the Campaign again** to trigger the sync for the updated version.
5. **Why did one WooCommerce order move to Unpaid automatically while another stayed Incompleted?** \
Repeat orders with valid paid mapping history can be auto-mapped. Orders without mapping history, with invalid design files, or with out-of-stock mapped SKUs still require manual updates.
6. **Does Auto Mapping apply to my first WooCommerce order for a product?** \
No. The first order usually requires manual mapping. After that order is paid successfully, it can become mapping history for future repeat orders.
7. **Should I enable design mapping for WooCommerce orders?** \
Enable it if repeat orders usually use the same design file. Disable it if your store sells personalized products with different names, photos, or custom artwork for each customer.
### Related Resources
* [How to connect your Shopify store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-shopify-store-to-burgerprints.md)
* [How to connect your TikTok Shop to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-tiktok-shop-us-to-burgerprints.md)
* [How to connect your Walmart store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-walmart-store-to-burgerprints.md)
* [How to connect your Etsy store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-etsy-store-to-burgerprints.md)
* [How to connect your BurgerShop store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-burgershop-store-to-burgerprints.md)
* [How to integrate Order Desk with BurgerPrints](/integrations-and-store-connections/store-connections/how-to-integrate-order-desk-with-burgerprints.md)
* [Understanding BurgerPrints' auto mapping feature](/integrations-and-store-connections/store-connections/understanding-burgerprints-auto-mapping-feature.md)
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://help.burgerprints.com/integrations-and-store-connections/store-connections/how-to-connect-your-woocommerce-store-to-burgerprints.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.