# How to connect your Shopify store to BurgerPrints

### **Overview**

This article explains how to connect your Shopify store to BurgerPrints and how the integration works for product listing, order fulfillment, payment, and tracking. 

When connecting Shopify with BurgerPrints, you can use the integration either to list products from BurgerPrints to your Shopify store or to sync orders from your Shopify store to BurgerPrints for fulfillment without syncing products. Depending on the selected purpose, orders may follow different fulfillment flows and may require additional information before payment and production can begin.

This guide also helps you understand how to manage payments after orders are synced and how to track order status and shipping updates between BurgerPrints and Shopify, ensuring a smooth fulfillment process from connection to delivery.

### **How To Connect Your Shopify Store to BurgerPrints**

#### **Step 1: Access the BurgerPrints System**

* Go to: <https://dash.burgerprints.com/>
* On the Dashboard, find the **Stores** section.
* Click the **+** icon to add a new store.

<figure><img src="/files/ExkDxgWKrd8uXWRADRw9" alt=""><figcaption></figcaption></figure>

#### **Step 2: Select Shopify to Connect**

* In the **Stores** section, choose the **Add new store** button.

<figure><img src="/files/aWxNAEoIcwhDydr1esVx" alt=""><figcaption></figcaption></figure>

* Click **Connect** and you’ll be redirected to the Shopify login page

<figure><img src="/files/zgIkXQS5Rv6fRniYUNsX" alt=""><figcaption></figcaption></figure>

Input **Store URL** to be redirected to the Shopify login page.

#### **Step 3: Log In to Your Shopify Account**

Sign in to your Shopify account to continue the connection process.

<div align="left"><figure><img src="/files/bDYQIFnDe8jvmJU8KLXv" alt="" width="563"><figcaption></figcaption></figure></div>

#### **Step 4: Authorize Access**

* Select **Approve** to complete the connection.

Once the connection is successful, your Shopify store will appear in the **Stores** section within BurgerPrints.

<figure><img src="/files/TuZDA0vyRcelLxxqmXwu" alt=""><figcaption></figcaption></figure>

### **How To Sync Products From BurgerPrints To Your Shopify store**

First, to sync products to Shopify, you need to [create the product on BurgerPrints](/design-and-product/products/how-to-create-edit-delete-or-sync-products-on-burgerprints.md).

**Syncing products to Shopify is optional and not required.** When connecting Shopify with BurgerPrints, users can choose to:

* **Connect Shopify solely to sync orders for fulfillment purposes**, or
* **Sync products to Shopify** if you want to manage products directly through the BurgerPrints system

This flexibility allows you to select the setup that best fits your workflow.

You can sync products from BurgerPrints to your Shopify store in two ways:

#### **Method 1: Sync Individual Products**

* Go to the **Product Detail** page.
* Select the product you want to sync and click Sync products to your Shopify store

<figure><img src="/files/lbM6wtRRcJHKsu44Nojq" alt=""><figcaption></figcaption></figure>

#### **Method 2: Sync Multiple Products at Once**

* Use the **Bulk Action** feature to select multiple products.

<figure><img src="/files/QBho3oAKJeAoRCqis7Qg" alt=""><figcaption></figcaption></figure>

* Choose the Shopify store where you want to sync them.

<figure><img src="/files/e9wGPsVvTWxwHWwX9qaA" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**Notes:**

Make sure all product descriptions and information are complete before syncing.&#x20;

Products with missing details will fail to sync, and errors will be logged in **Logs > Sync Product**.
{% endhint %}

<figure><img src="/files/xg1Yt68fI2JzD7c88hJ7" alt=""><figcaption></figcaption></figure>

* After pushing products to Shopify, you can track their status in **Products**

<figure><img src="/files/ID17bhS7TqjlSyoUdLws" alt=""><figcaption></figcaption></figure>

### How To Sync Orders From Your Shopify Store To BurgerPrints Fulfillment

1. #### **Automatic Order Sync**

* Shopify orders will automatically sync to BurgerPrints within **1 hour** after the store is successfully connected.
* Autosync applies to all **Unfulfilled** orders in the seller’s Shopify store, regardless of whether the products were synced from BurgerPrints or created separately.

<figure><img src="/files/EaHULaEWLgQOdaEzPcGE" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
**Note:** After an order syncs, BurgerPrints may apply Auto Mapping if this store has the feature enabled and valid mapping history exists for the same reference SKU.

[Learn more about Auto Mapping and how it works HERE](/integrations-and-store-connections/store-connections/understanding-burgerprints-auto-mapping-feature.md)
{% endhint %}

2. #### **Processing Orders in BurgerPrints**

After your orders are successfully synced, BurgerPrints will classify them into different cases based on the information provided. Please follow the instructions below for each case.

To learn how to edit orders in detail and understand the design setup requirements, please refer to [How to create an order on BurgerPrints](/orders-production-and-fulfillment/orders/how-to-create-an-order-on-burgerprints.md)

**Case 1: Complete information order – Unpaid status**

Orders created from products listed directly on BurgerPrints may fall into this case when all required information is already completed.

**What you need to do:**

* Review the order details.
* Mark the order as **Paid** to proceed with production.

**Case 2: Missing information – Incomplete status**

Orders created from BurgerPrints products may appear as **Incompleted** if required details are missing, such as no base product selected for a specific Location.

**What you need to do:**

* Select the correct **Product** and **Location**.
* Complete the missing information.
* Proceed with payment to move the order to **Unpaid** status.

**Guide to complete order information:**

* Go to **Orders,** choose **Edit** (Pencil icon)
* Edit the order and complete all required information.
* Once the order meets the system requirements, it will move to **Unpaid** status and be ready for payment.

<figure><img src="/files/VJ0S1wsPILQfNQ6cTVty" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
***Tip**: Enable Auto Mapping to automatically fill in missing SKUs and design files based on your order history.* [*Learn more HERE*](/integrations-and-store-connections/store-connections/understanding-burgerprints-auto-mapping-feature.md)
{% endhint %}

**Next step: Pay to start fulfillment**

Once an order is **Unpaid** status, you can complete the payment to start production and shipping.

Please refer to the related article [**How to top up your balance and pay for orders**](/payments-billing-and-taxes/payments/how-to-top-up-your-balance-and-pay-for-orders.md) to learn about available payment options and complete your payment efficiently.

3. #### Updating Tracking Information

After an order is produced and shipped, BurgerPrints will automatically send the tracking number to Shopify. Shopify will then update the order status so your customers can follow their delivery progress.

<figure><img src="/files/0ZdxTvpY7rhgvq8eK3VO" alt=""><figcaption></figcaption></figure>

Shopify syncs the tracking number and updates the order status for customers

### Tips and Best Practices

**Always complete product attributes before syncing**

* Avoid duplicate SKUs
* Confirm pricing and shipping settings on Shopify after sync
* Turn on auto-fulfillment in BurgerPrints to avoid delays

**How fulfillment works based on your connection purpose**

* If you connect Shopify **only to sync orders,** orders synced from Shopify will include basic information only and must be edited before fulfillment (Case 3)
* If you sync products from BurgerPrints to Shopify, orders created from these products may already include sufficient data and follow the standard fulfillment flow (Case 1 or Case 2)

**Managing payment and tracking after connection** \
After your Shopify store is connected and orders are synced, make sure to:

* Set up payment methods to avoid fulfillment delays
* Complete payment for **Unpaid** orders to start production
* Monitor tracking updates, which are automatically sent from BurgerPrints to Shopify once orders ship

### Frequently Asked Questions

1. **Why can’t my Shopify store connect to BurgerPrints?**

   Your Shopify store may fail to connect if the required API permissions are not granted, your Shopify account is inactive, or the seller’s Shopify account does not have admin permissions.
2. **Why are some products failing to sync?**

   Products may fail to sync due to missing descriptions or mandatory attributes, SKU conflicts on Shopify, or specific errors shown in Logs → Sync Product.
3. **How long does order syncing take?**

   Order syncing typically completes within 1 hour, depending on Shopify’s API processing speed.
4. **Does a Campaign synced to Shopify get updated when changes are made in BurgerPrints ?**

   No. The seller must delete the campaign in the store first, then sync the updated campaign again.
5. **Why is my Shopify order still Incompleted even though Auto Mapping is enabled?** \
   This usually happens when no valid mapping history exists yet, the previous mapped SKU is unavailable, or the referenced design file is no longer valid. In that case, review the order and complete the missing information manually.
6. **Will the first Shopify order for a product auto-map?** \
   No. The first order still needs manual mapping. After that order is paid successfully, it can become a valid mapping history for future orders with the same store and reference SKU.

### Related Resources <a href="#related-resources" id="related-resources"></a>

* [How to connect your TikTok Shop to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-tiktok-shop-us-to-burgerprints.md)
* [How to connect your WooCommerce store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-woocommerce-store-to-burgerprints.md)
* [How to connect your Walmart store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-walmart-store-to-burgerprints.md)
* [How to connect your Etsy store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-etsy-store-to-burgerprints.md)
* [How to connect your BurgerShop store to BurgerPrints](/integrations-and-store-connections/store-connections/how-to-connect-your-burgershop-store-to-burgerprints.md)
* [How to integrate Order Desk with BurgerPrints](/integrations-and-store-connections/store-connections/how-to-integrate-order-desk-with-burgerprints.md)
* [Understanding BurgerPrints' auto mapping feature](/integrations-and-store-connections/store-connections/understanding-burgerprints-auto-mapping-feature.md)


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