How to create an order on BurgerPrints
Overview
BurgerPrints is a professional print-on-demand platform that supports multiple order creation methods to meet the fulfillment needs of users selling on all marketplaces. Users can create orders directly on the BurgerPrints Dashboard, import orders using CSV files, sync orders automatically via API, or connect marketplaces to enable automatic order syncing, allowing flexible fulfillment workflows for different business models and order volumes.
In this article, we focus on 2 primary fulfillment methods: Create orders directly on the BurgerPrints Dashboard and Create orders using CSV. These methods are ideal for users who are new to BurgerPrints and want to quickly test product quality, fulfillment speed, and overall service experience before scaling to more advanced order sync solutions.
Requirements before creating orders
Before you begin, make sure you fully understand BurgerPrints product design requirements and design standards.Then, you need a store to manage order fulfillment. You can:
Use an existing BurgerPrints store
Create a new fulfillment store with your preferred name
Connect your marketplace store to BurgerPrints
You can create or connect a store from the Stores section on the Dashboard navigation bar
How To Create Orders Directly On The BurgerPrints Dashboard
You can create orders directly on the Dashboard using 2 methods:
Add Custom Product
Form Browse Product
The order creation method you choose depends on your fulfillment needs and working habits. If you are not sure which method to use, you can refer to the comparison below. Each method has its own advantages and limitations, which help you decide the most suitable option for your workflow.
Add Custom Product
Advantages:
High flexibility, no need to create products in advance
Works well for test orders
Suitable for orders with custom designs
Let's you change the product type, design file, and product variant during order creation.
Limitations:
Takes more time when creating a large number of orders
Higher risk of mistakes when manually entering multiple fields
Not optimized for bulk order creation.
Recommended for: The seller creates test orders, single orders, or sells custom design products.
Browse Product
Advantages:
Reduces the risk of errors because products and design files are created in advance
Works well for orders with repeated designs.
Limitations:
Not suitable for orders that require frequent design changes or multiple base combinations
Not suitable for products such as Hoodies, Zip Hoodies, or products with sleeve printing
Limited number of bases and colors per product.
Recommended for: The seller sells designs that do not change frequently and already have multiple products created in advance.
Step 1: Start Creating an Order
Log into your account at https://dash.burgerprints.com/
On the Dashboard, go to Orders to begin the fulfillment process.
Step 2: Select the Order Type
On the order creation screen, choose the order type that matches your needs:
Create Order Use shipping labels provided by BurgerPrints. BurgerPrints handles production and shipping.
Label Order Use your own shipping label from a marketplace (for example: TikTok Shop, Amazon, Walmart). Upload your shipping label and fill in product information. BurgerPrints handles fulfillment.
Step 3: Create an order by Add Custom Product
Configure the product details:
Select Base product
Select Fulfillment facility
Choose Color and Size
Upload design files to the correct positions (front, back, sleeve, etc.)
Make sure your design files meet BurgerPrints requirements for size and format.
Note: A mockup file is a visual representation of the print design and its overall scale on a product. Sellers typically use mockup images on their stores to help Buyers better visualize the final product.
You can upload mockup images directly to the Mockup Front/Mockup Back fields, as long as the images allow us to clearly understand how the design is intended to appear on the product to be fulfilled.
Providing mockup files is especially important for products with higher complexity, such as:
Full Printed Apparel: 3D all-over print garment, Shoes, Cap...
Decoration products: Ornament...
Accessories: Mug, Tumbler
Please note that mockup files are not used as the primary reference for printing. All production is processed strictly based on your design files.
If you want to skip the mockup upload step, you can select the checkbox “You are solely responsible for your mockup files"
Tips:
BurgerPrints operates as a network connecting multiple fulfillment facilities that meet industry standards and serve Sellers. Each facility may have different SKU availability and pricing policies, which can vary at any given time.
Sellers can evaluate and select a fulfillment facility based on the following factors:
Availability of SKUs that match the order at the time of order creation
Printing technology
Order processing performance metrics
Fulfillment cost
Time to tracking number availability
Design eligibility for fulfillment
Print quality...
If you need detailed assistance in selecting a fulfillment facility, please contact the Support team for consultation.
This method applies to Dropship order (Ship by seller)
You must create products in advance. Products already created on the Platform can be used to create orders.
Currently, the mockup preview on the BurgerPrints system only provides a general simulation of print placement and the overall product appearance. It does not accurately represent the actual print size or real product colors.Especially for Printed Apparel products, such as hoodies or zip hoodies, sleeve print areas, or other complex print zones, BurgerPrints does not currently support mockup previews for these areas.
Step 1: Create Product
On the Dashboard, go to Products, then click Create Product.
Choose the product
Add the design file
Fill in the required product information
Click Save.
Step 2: Start Creating an Order
Log into your account at https://dash.burgerprints.com/.
Go to Orders, click Create Order, then select Browse Product.
Select the product to fulfill:
On the next screen, choose: Style, Fulfillment facility, Color, Size, Quanlity then click Add Product to order.
Add shipping information or label file
When creating orders directly on the Dashboard, you must manually configure shipping information, production service, and shipping service.
When fulfilling order on the Create Order screen, you need to fill in the following fields in the Shipping info section: Full name, Email, Phone number, Country, State, City, Street address, APT / Suite / Other, and Zipcode.Note:
Apartment or unit numbers are required for apartment buildings to ensure successful delivery
Seller must verify shipping addresses before fulfillment.
When fulfilling order on the Label Order screen, you import label file or import label link.
Note: BurgerPrints requires shipping labels in 4 × 6 inch format and supports the following carriers:
US Label: USPS
UK Label: Evri, Royal Mail
EU Label: DPD, Colissimo, Mondial Relay, Chronopost
For other carriers, please contact BurgerPrints Support for confirmation.
Select Production service
You can choose one of the following options:
Standard: Orders follow standard production timelines based on product type and fulfillment location.
Priority: Orders are processed faster to meet urgent deadlines.
BurgerPrints recommends using Priority Production for TikTok Shop orders, marketplaces with strict processing requirements, or urgent orders.
Select Shipping service
You can choose from the following options:
Economy Shipping: US domestic delivery: 5–8 business days
Standard Shipping
Domestic shipping within the same country as the fulfillment facility: 2–7 business days
International shipping:
US to worldwide: 10–25 business days
Vietnam or China to the US: 7–15 business days
EU to EU: 5–10 business days
Express Shipping: Available in the US only: 2–5 business days
Priority Shipping: Available in the US only: 1–3 business daysShipping timelines may change during peak seasons.
Tips and Best Practices
Verify shipping addresses before submitting orders.
Use correct design file sizes and formats to avoid order delays.
Use Priority Production for urgent or marketplace orders with strict processing timelines.
How To Create Order Using CSV
If you need to create multiple orders at the same time and already have order data prepared from another system or an internal file, you can create orders by importing a CSV file.
Advantages:
Create bulk orders quickly
Suitable for large order volumes
Supports ready-made order data from internal systems or CSV exports from marketplaces
Gives you full control over order data before submission.
Limitations:
Requires accurate input across all required fields
Less visual and interactive compared to creating orders directly on the Dashboard.
Recommended for: Suitable for sellers who process large order volumes and already have internal order data prepared.To create a new order using a CSV file, you need to access the BurgerPrints Dash system and follow the instructions:
Step 1: Import CSV
Log into your account at https://dash.burgerprints.com/.
From Orders tab to begin the fulfillment process. Click Import.
Step 2: Download example CSV
In Import order to store, select the store you want to manage fulfillment for.Click Download example CSV and fill in the required fields.
Step 3: Fill in the CSV file
First, you choose the fulfillment type: Ship by seller or ship by marketplace
Ship by seller
Fill in the following fields:Name, Line-item quantity, Line-item SKU, Shipping Name, Shipping Address1, Shipping Address2, Shipping City, Shipping Province, Shipping Zip, Shipping Country, Shipping Phone, Design front URL, Design back URL, Mockup front URL, Mockup back URL.
Ship by marketplace
Fill in the following fields:Name, Line-item quantity, Line-item SKU, Design front URL, Design back URL, Mockup front URL, Mockup back URL, Shipping label file.
Note:
Name: You should enter the corresponding order code created on the sales page for synchronization, which helps in easier order management.
Line-item SKU: Go to the BurgerPrints catalog at https://burgerprints.com/catalog and select a product to get its SKU. On BurgerPrints, an SKU identifies the following information: fulfillment facility, product type, size, and color. You must enter the correct SKU to ensure the order information is recorded accurately. You can learn how to get the SKU HERE.
Shipping Address 2: For apartment or building addresses, an apartment or unit number is required.
Email customer and Shipping phone: should be provided to allow carriers to reach the recipient if necessary.
For orders with 2 or more products/designs: If an order has 2 or more products/designs, fill in each product on a separate line. Enter the information in the line below exactly the same as the original line, only fill in the columns: Line Item quantity, Line-item name, Line-item SKU, and design/mockup column so that the products ordered by the customer are grouped under one order code.
For orders with multiple items, the information fields should be the same except for the columns Line-item quantity, Line-item name, Line-item SKU, Design front URL, Design back URL, Mockup front URL, Mockup back URL. In the same order, if there is an item with missing or incorrect information combined with an item with complete information, the system will check which item has complete information and use that. If no item has complete information, the order will default to the Incomplete status, waiting for information to be added.
Shipping method: Select Economy, Standard, Express, or Priority Express. If left blank, the system automatically selects a suitable shipping service based on the product and fulfillment location.
Production service: Select Standard or Priority. If left blank, the system automatically selects Standard.
BurgerPrints recommends using Priority Production for TikTok Shop, Walmart orders, marketplaces with strict processing requirements, or urgent orders.
Step 4: Import CSV
Click Import, select the CSV file from your computer, then click Open.After upload, click Check log to open Import History.Pending status: means the order is under review. The system takes 30 seconds to 1 minute to validate the CSV data.
After the review process is complete, the system shows the status as Done.
Here, you can review the details of the CSV file you just uploaded.Click the file name to view all orders, including: order time, quantity, product name, warning status, and warning messages for incorrect order information.
Review Orders and Complete Payment
After you choose the most suitable order creation method, your orders appear on the Orders screen with 2 statuses:
Unpaid: The order has complete shipping information and valid product details, and is ready for payment.
Incomplete: The order is missing shipping info or design file is incorrect/missing. To identify the cause of the Incomplete status, go to Logs, select the file name, and review the error details. Update the required information for the affected orders, then click Save order to update the order status to Unpaid.
For orders in the Unpaid status, you can proceed to pay for the order to complete the fulfillment process.BurgerPrints supports 2 payment methods: Pay manually or enable Auto Pay.
After you pay for the order, the order status updates from Processed to Shipped according to each product’s processing time.You have 30 minutes after payment to edit or cancel the order. After this timeframe, any request to update order information requires us to check with the fulfillment facility to confirm whether changes are still possible. Learn how to create a ticket HERE.In addition, follow the Tracking Management tab on the taskbar to receive the latest updates on the tracking number and the corresponding shipping status in real time.
Frequently Asked Questions
Why does my order show Incompleted status? Some required information is missing or incorrect. Review the warning messages and update the order. If you encounter any difficulties, please contact BurgerPrints Support for assistance.
Can I edit an order after submission? You can edit orders before payment. For paid orders, please create a support ticket so our team can review and confirm the request.
Can I create orders for sleeve prints, oversized prints, or hoodie designs using the “Browse Product” method?
No. These special print positions are not supported when creating orders using the “From Product Created” method. Please use one of the following order creation methods: Add Custom Product, CSV, or API to create orders.
What happens if I upload an incorrect shipping carrier label?
If the order is not paid, or has been paid but is still within the allowed cancellation period, you can edit the order or create a support ticket to request a label change, which BurgerPrints can accept.
Why does my CSV import show Failed for the entire file without a clear reason? Please contact the BurgerPrints Support team immediately so we can assist you.
Can I add a customer note to the package?
Currently, BurgerPrints does not support this service. If you need to add a note, please keep the message short (under 40 characters) and enter it in the Shipping Address2 or APT/Others field.
Related Articles
Understanding Product Design and BurgerPrints' design standard
How to use the API and developer guide
How to connect your stores to BurgerPrints (article list)
Understanding the BurgerPrints fulfillment process
How to top up your balance and pay for orders
How to change your order
How to apply full and partial cancellation policies
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