BurgerPrints Help Center

How can I check the status of an order?

Author: admin 90 views

You can check the status of your order in BurgerPrints fulfillment dashboard -> click tab Orders -> choose All orders.

Here you can check the order status:

• Draft: Orders created on the system but with incomplete information will be assigned a Draft status for users to add information.

• Queued: Orders that have not been paid will be placed in the pending payment section. Sellers can choose to pay all (Pay all) or pay selected orders (Pay selected orders).

• Placed: Where to display successfully paid orders.

• In Review: Orders, before being accepted by the system, will go through a step of approving design information. If the design meets the requirements, the orders will be moved to the Placed tab and wait for fulfillment.

• Processed: Orders are being produced.

• Shipped: When the order starts to be shipped, the system will move the order to the shipped tab, where the user can check the tracking code of the orders.

• On hold: Orders are being held at the user’s request or pending cancellation request.

• Cancelled: users can cancel existing orders when the order is in the Placed state (within 2 hours after Placed). After clicking Cancel, the system will record the On Hold order, the order requested Cancel will be moved to Canceled when BurgerPrints refund basecoat is successful.

If your order has been shipped, you can check the tracking code of the orders: Go to BurgerPrints fulfillment dashboard -> click Orders tab -> Click Tracking Management

You can use the information here to check the status of your orders.