# How to contact the BurgerPrints Support team

### **Overview**

This article explains all available support channels you can use to contact the BurgerPrints Support team and how to reach them quickly from the website, Help Center, or Dashboard.

It is for all users who need assistance during setup, order management, design editing, or general Dashboard usage. You learn which channels BurgerPrints provides and the steps to access them directly when you need help.

### **About BurgerPrints Contact Channels**

BurgerPrints provides multiple support channels to ensure you receive assistance as quickly as possible. You can choose any channel that best fits your situation. BurgerPrints is always ready to support you and ensure your operations run smoothly.

<table><thead><tr><th width="172.39996337890625">Channels</th><th>Contact information</th></tr></thead><tbody><tr><td><strong>Live chat</strong></td><td>Use the chat bubble to reach the Support team instantly from the <a href="https://burgerprints.com/">BurgerPrints website</a>, Help Center, or Dashboard.</td></tr><tr><td><strong>Telegram</strong></td><td><ul><li>Follow product updates and announcements via the Telegram channel: <a href="https://t.me/BurgerPrints"><strong>BurgerPrints POD Channel</strong></a></li><li>From the website, you can contact our Sales lead: <a href="https://t.me/lanii_da"><strong>@lanii_da</strong></a></li><li>Some users have a personal Account Manager who can support business inquiries, bulk orders, or integrations. Please contact them via personal account/group chat.</li></ul></td></tr><tr><td><strong>Support email</strong></td><td>Email the Support team at support@burgerprints.com for detailed questions or when sending documents or attachments.</td></tr><tr><td><strong>Contact us form</strong></td><td>Submit your question directly through the Contact form for structured or non-urgent requests: https://burgerprints.com/en/contact-us/</td></tr><tr><td><strong>Social Networks</strong></td><td><p>You also can follow, contact or join the community for updates and discussions:</p><ul><li>Facebook Fanpage: https://www.facebook.com/BurgerPrintsPOD</li><li>Facebook Group: https://www.facebook.com/groups/BurgerPrints</li><li>LinkedIn: https://www.linkedin.com/company/burgerprints</li><li>Instagram: https://www.instagram.com/burgerprints_inc/</li></ul><p>You can find these channels on the website footer.</p></td></tr></tbody></table>

### **How To Access Support Channels**

#### **From Website/ Help Center/ Blog**

**Use the live chat bubble**

You see a chat bubble at the bottom-right corner of the BurgerPrints website or Help Center.

* Step 1: Click the chat bubble and then click the "**Let's chat**"

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FAT2O3q7qfaGPa2p03LgH%2Fimage.png?alt=media&#x26;token=8fcd3156-f5cd-45b7-884a-595cb2ba32d4" alt=""><figcaption></figcaption></figure>

* Step 2: Firstly, please provide your name and email address so we can email the answer to your inbox if you are not online anymore

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FNwWremkUOfocyryVMXyF%2Fimage.png?alt=media&#x26;token=e8cb3266-1405-43a6-8727-d9e3b11c9b3e" alt=""><figcaption></figcaption></figure>

* Step 3: Type your question and send your message. You receive a response as soon as an agent is available

The same action is available on other sites, the blog and help center,..., so you can contact our team via live chat.

**Use Telegram icon**

* Step 1: Click the Telegram icon in the bottom-right corner

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FSFBZtKpvEyBcyjSOBc5g%2Fimage.png?alt=media&#x26;token=ce155075-785b-4d37-a0d8-bdf1a85cd388" alt=""><figcaption></figcaption></figure>

* Step 2: Allow the link to open Telegram and connect with our Sales Lead and chat with her to get an answer to your question.

**Submit the Contact us form**

On the BurgerPrints website footer, you can find the Contact Us page: <https://burgerprints.com/en/contact-us/>.

From there, you can send a request directly to the Support team:

* Step 1: Scroll down to section **Contact us** form
* Step 2: Enter your information and describe your issue, feedback or any improvement suggestions
* Step 3: Click **Send**

You will receive a reply in 24 hours.

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FBmrU0ru0g22svG2jNO4m%2Fimage.png?alt=media&#x26;token=d5cfac3a-cca0-4570-a0f4-a05bff88836a" alt=""><figcaption></figcaption></figure>

#### **From the Dashboard**

There are 2 methods to access support channels:

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2FubPiEFsGDWSsNKMj9xNw%2Fimage.png?alt=media&#x26;token=8040d5bf-fb0d-4534-87a4-a6de1e3c2abf" alt=""><figcaption></figcaption></figure>

**Use the live chat bubble**

It's the same as the bubble livechat on the website above. You see a chat bubble in the bottom-right corner of the Dashboard and inside the editor.

* Step 1: Click the chat bubble and the button "**Let's chat**"
* Step 2: Firstly, please provide your name and email address so we can email the answer to your inbox if you are not online anymore
* Step 3: Type your question and send your message. You receive a response as soon as an agent is available

<figure><img src="https://1097953074-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fa9ArotQowcO8LusDDcRA%2Fuploads%2Fl2qwrPX0Fs2m19x8cNGf%2Fimage.png?alt=media&#x26;token=495309d3-5d3b-46f5-afab-c2b7596b1535" alt=""><figcaption></figcaption></figure>

**Check "Need help?" tab**

On the left-side menu, you can access "Need helps?" tab. From there, you can:

* Visit the help center
* Visit the blog
* Ask the community
* Join Telegram group
* Leave feedback

This helps you approach our documents, group to contact and discuss your problem.

#### From your social networks

Besides our sites and dashboard, you also can use your own social networks to contact our team to get support directly and fast:

* Telegram: Join Telegram channel: **BurgerPrints POD Channel** or add Sales lead: **@lanii\_da**
* Facebook:
  * Facebook Fanpage: <https://www.facebook.com/BurgerPrintsPOD>
  * Facebook Group: <https://www.facebook.com/groups/BurgerPrints>
* Email: Email the Support team at <support@burgerprints.com>
* LinkedIn: <https://www.linkedin.com/company/burgerprints>
* Instagram: <https://www.instagram.com/burgerprints\\_inc/>

### **Tips and Best Practices**

* Use live chat or Telegram for the fastest response.
* Provide screenshots, SKU codes, or order IDs to help Support understand your issue quickly.
* Use email or the Contact us form when your request is detailed or requires attachments.
* Contact your Account Manager for business-level questions or optimization advice.

### **Frequently Asked Questions**

1. **What channels can I use to contact BurgerPrints?**\
   You can reach the Support team via live chat, support email, contact us form, account manager/ sales's Telegram, Facebook fanpage, and Facebook group.
2. **Which channel offers the fastest response?**\
   Live chat typically provides the quickest support.
3. **When should I use the Contact us form?** \
   Use the form for non-urgent issues, detailed explanations, or when submitting feedback.

### **Related Articles**

* [Understanding multi-channel notification feature](https://help.burgerprints.com/getting-started/settings/understanding-multi-channel-notification-feature)
* [How to create a BurgerPrints account](https://help.burgerprints.com/getting-started/settings/how-to-create-a-burgerprints-account)