How to contact the BurgerPrints Support team
Overview
This article explains all available support channels you can use to contact the BurgerPrints Support team and how to reach them quickly from the website, Help Center, or Dashboard.It is for all users who need assistance during setup, order management, design editing, or general Dashboard usage. You learn which channels BurgerPrints provides and the steps to access them directly when you need help.
About BurgerPrints Contact Channels
BurgerPrints provides multiple support channels to ensure you receive assistance as quickly as possible. You can choose any channel that best fits your situation. BurgerPrints is always ready to support you and ensure your operations run smoothly.
Live chat
Use the chat bubble to reach the Support team instantly from the BurgerPrints website, Help Center, or Dashboard.
Telegram
Follow product updates and announcements via the Telegram channel: BurgerPrints POD Channel
From the website, you can contact our Sales lead: @lanii_da
Some users have a personal Account Manager who can support business inquiries, bulk orders, or integrations. Please contact them via personal account/group chat.
Support email
Email the Support team at [email protected] for detailed questions or when sending documents or attachments.
Contact us form
Submit your question directly through the Contact form for structured or non-urgent requests: https://burgerprints.com/en/contact-us/
Social Networks
You also can follow, contact or join the community for updates and discussions:
Facebook Fanpage: https://www.facebook.com/BurgerPrintsPOD
Facebook Group: https://www.facebook.com/groups/BurgerPrints
LinkedIn: https://www.linkedin.com/company/burgerprints
Instagram: https://www.instagram.com/burgerprints_inc/
You can find these channels on the website footer.
How To Access Support Channels
From Website/ Help Center/ Blog
Use the live chat bubble
You see a chat bubble at the bottom-right corner of the BurgerPrints website or Help Center.
Step 1: Click the chat bubble and then click the "Let's chat"
Step 2: Firstly, please provide your name and email address so we can email the answer to your inbox if you are not online anymore
Step 3: Type your question and send your message. You receive a response as soon as an agent is available
The same action is available on other sites, the blog and help center,..., so you can contact our team via live chat.
Use Telegram icon
Step 1: Click the Telegram icon in the bottom-right corner
Step 2: Allow the link to open Telegram and connect with our Sales Lead and chat with her to get an answer to your question.
Submit the Contact us form
On the BurgerPrints website footer, you can find the Contact Us page: https://burgerprints.com/en/contact-us/.
From there, you can send a request directly to the Support team:
Step 1: Scroll down to section Contact us form
Step 2: Enter your information and describe your issue, feedback or any improvement suggestions
Step 3: Click Send
You will receive a reply in 24 hours.
From the Dashboard
There are 2 methods to access support channels:
Use the live chat bubble
It's the same as the bubble livechat on the website above. You see a chat bubble in the bottom-right corner of the Dashboard and inside the editor.
Step 1: Click the chat bubble and the button "Let's chat"
Step 2: Firstly, please provide your name and email address so we can email the answer to your inbox if you are not online anymore
Step 3: Type your question and send your message. You receive a response as soon as an agent is available
Check "Need help?" tab
On the left-side menu, you can access "Need helps?" tab. From there, you can:
Visit the help center
Visit the blog
Ask the community
Join Telegram group
Leave feedback
This helps you approach our documents, group to contact and discuss your problem.
From your social networks
Besides our sites and dashboard, you also can use your own social networks to contact our team to get support directly and fast:
Telegram: Join Telegram channel: BurgerPrints POD Channel or add Sales lead: @lanii_da
Facebook:
Facebook Fanpage: https://www.facebook.com/BurgerPrintsPOD
Facebook Group: https://www.facebook.com/groups/BurgerPrints
Email: Email the Support team at [email protected]
LinkedIn: https://www.linkedin.com/company/burgerprints
Instagram: https://www.instagram.com/burgerprints_inc/
Tips and Best Practices
Use live chat or Telegram for the fastest response.
Provide screenshots, SKU codes, or order IDs to help Support understand your issue quickly.
Use email or the Contact us form when your request is detailed or requires attachments.
Contact your Account Manager for business-level questions or optimization advice.
Frequently Asked Questions
What channels can I use to contact BurgerPrints? You can reach the Support team via live chat, support email, contact us form, account manager/ sales's Telegram, Facebook fanpage, and Facebook group.
Which channel offers the fastest response? Live chat typically provides the quickest support.
When should I use the Contact us form? Use the form for non-urgent issues, detailed explanations, or when submitting feedback.
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